Exam 9: Creating and Maintaining High-Performance Organizations

New technology usually involves _____-that is,using equipment and information processing to perform activities that had been performed by people.

Maridings Inc. ,an apparel manufacturer,employed a large-scale recruitment drive to hire some of the country's best fashion designers.The company's HR team was responsible for measuring the success of this recruitment drive to quantify its returns.In this scenario,the HR team can use a process is referred to as _____.

Which of the following is an HRM function in an HRM audit?

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?

Hal,a manager at a leading IT firm,is reviewing trends in his department.He notices the programming team has significantly increased the amount of work they have completed,but the testing team continues to stay at the same productivity level.What human resource information system tool would allow Hal to view such data?

A human resource manager is developing a plan for ensuring the company has enough engineers.She has already gathered forecasts for the number of mechanical engineering graduates from nearby colleges.Now,she wants to test various salaries and determine the corresponding percentages of graduates that will accept a job offer with her company.This will allow the HR manager to advise the best salary range to offer,given the supply of labor.Which of the following information systems is intended for this kind of analysis?

Research suggests that it is more effective to improve HRM practices as a whole than to focus on one or two isolated practices.

A standard feature of a modern HRIS (Human Resource Information System)is the use of _____,which store data in separate files that can be linked by common elements.

What is occupational intimacy? Explain.

For empowerment to succeed,managers should

ThinkBig Inc.has been known for its excellent customer service since its start more than 40 years ago.The company carefully selects employees based on their combination of skills and commitment to the company's values of service and quality.How does ThinkBig's selection process contribute to the company's high performance?

A work team can be empowered by

A year ago,a production facility of a beverage company became the subject of negative news coverage following complaints that it had been slow to alert the community to some contamination of the water supply.During the reporters' investigation,several employees came forward to blame a supervisor who they claimed was nasty and unfair in his dealings with them.After the stories spread online,the human resource department noticed that the number of workers applying for jobs at the facility had tumbled,and so had the quality of applicants who did apply.The troublesome manager was dismissed,and now the human resource department is investigating how to improve the ethical climate at the facility.Which of the following measures would contribute most to the effort?

The reward systems of an organization include the performance measures by which employees are judged and the methods of measuring performance.

For a business conducting an HRM audit,which of the following will serve as an important customer satisfaction measure in assessing the success of training programs conducted by HR?

High-performance organizations do not need selection methods that identify more than technical skills.

Which of the following is a customer satisfaction measure that indicates the success of the compensation system designed by the HR department of an organization?

A standard feature of a modern Human Resource Information System is the use of relational databases,which store data in separate files that can be linked by common elements.

Ronaldo,the general manager of RipnRoll Furniture,believes that each employee must thoroughly understand the goals of the organization.He understands that adhering to the vision and mission of the organization will help increase employee satisfaction and will also result in improved employee performance.Which of the following strengthens Ronaldo's belief?

Creating a high-performance work system is similar to traditional management practices because both treat decision making about technology,organization structure,and human resources as unrelated.