Exam 16: Building a Team and Management Succession

A job analysis describes what the job is, what its duties and responsibilities are, and what work conditions are involved.

In job enrichment, ________ is the degree to which a job requires a variety of different skills, talents, and activities from the worker.

Growth requires changes in a company's management style, organizational strategy, and methods of operations.

Mini-Case 16-4: Plumbers Don't Want Recognition "If I ever went out to those guys and asked them if they wanted a little more recognition, they would laugh me out of the shop. People work for money." Norm Schultz had been a plumber himself for 18 years before he saved enough money to open a small plumbing contractor business. The men who worked for Norm knew what was expected of them - a fair day's work for a fair day's pay. "You don't need to tell a person that he or she is doing a good job; the person is either doing the work or not working for me!" Norm's son-in-law was taking a management course at a local college. When Norm asked him what he was learning in class, he told him the management of people. Norm was very emphatic about managing the plumbers who worked for him. "Tell an employee what you expect from the beginning. Watch to see if they perform the job properly. Treat your people fairly and never cheat them." Norm went on to tell his son-in-law that this was the way good managers did things. "Recognition won't put bread on the table." -Is Norm Schultz correct in his attitude about workers not wanting recognition?

Business owners must recognize that what they do before they start interviewing candidates for a position determines to a great extent how successful they will be in the hiring process.

Leadership is ________.

Effective leaders make sure that workers have both the tangible and the intangible resources they need to do their jobs well.

The job ________ design strategy involves building motivators into a job by increasing the planning, decision-making, organizing, and controlling functions workers perform.

Every new employee a business owner hires determines the heights to which the company can climb or the depths to which it will plunge.

Effective interviewers spend about ________ percent of the interview talking and ________ percent listening.

Which of the following techniques would you not recommend to a company desiring a stronger recruiting strategy?

________ is the process of influencing and inspiring others to work to achieve a common goal and then giving them the power and the freedom to achieve it.

The job specification outlines the duties and responsibilities of a job and its working conditions, while the job description outlines the characteristics (skills, education, experience) a person needs to fill a job.

Arturo, a sales representative for a small manufacturer, works out of an office in his home, using his laptop computer, a fax machine, and a beeper to communicate with the home office, which is located in a city 58 miles away. Arturo actually goes to the main office, on average, once every 10 to 14 days. His company is using which work arrangement?

If a job candidate files charges of employment discrimination against a company, the burden of proof in the case falls on ________.

A job description sets forth a job's duties and responsibilities; a job specification translates these duties into the qualifications needed for that job.

An arrangement under which employees work a normal number of hours with options regarding when they start and stop work is ________.

Luisa, the director of human resources, is discussing the duties and responsibilities of a new position and its working conditions with Delmar, the supervisor of the position. Luisa and Delmar are discussing a ________.

According to a survey by CareerBuilders, almost ________ of candidates either exaggerated or falsified information about their previous employment on their resumes.

The most effective job interviews are unplanned, unstructured interactions between the small business owner and the job applicant.