Exam 8: Producing Quality Goods and Services

Carol was recently fired from her job as a purchaser for a grocery store. She was told the reason for her dismissal was the almost continuous rotting of large amounts of produce and meat while in the stockroom awaiting sale in the store. Which objective of purchasing did Carol fail to accomplish?

The television has undergone a large number of changes since its introduction. For example, Sony now produces not only color televisions but also such innovative products as televisions that include video equipment. This sort of product evolution is referred to as product

Purchasing personnel need not worry about a tiny difference in price when a large quantity is being bought.

What portion of the ideas for new products, refinements, and extensions ever gets to the production stage?

The amount of products or services an organization can produce in a given time is known as

The number of customers that an Outback Steakhouse can serve at one time is the restaurant's

FMS (an abbreviation from this chapter) stands for Ford Motor Systems.

In order to compete in the global economy, U.S. firms have focused on increasing prices and improving the bottom-line profit amount.

​A nut and bolt manufacturer makes the same products over a long period of time. These companies can use _____ manufacturing.

When manufacturing a product like a computer or an automobile, planning takes place both before anything is produced and during the production process.

In an attempt to regain a competitive edge, U.S. firms have

ABC Company ABC Company is dedicated to operations control. It holds its suppliers to the highest standards, believing there is one best way to complete their tasks. ABC has even gone so far as to incorporate the Malcolm Baldrige National Quality Award criteria into its business. Following these criteria has allowed the company to grow from a small business to a large corporation. ABC plans on going international in the next couple of years to broaden its scop -Refer to ABC Company. Given that ABC is dedicated to operations control, the management must have incorporated all of these aspects of operations control except

Services differ from manufactured goods in all of the following ways except

During the design planning stage for its new appliances, Torr, Inc. needs to determine how many different product variations there will be. This is the same as determining the product

A team of engineers at General Motors is in charge of discovering new knowledge that can be used to make automobiles safer and more economical. These engineers are conducting

The goal of applied research is scientific advancement, without regard for its potential uses in the development of goods and services.

When compared to total quality management, Six Sigma often has more top-level support, more training for employees, and more teamwork.

When Panasonic improves the sound, clarity, and ease of operation offered by its DVD player, it is

Companies that emphasize the importance of output inspection and quality circles are making an effort to improve

Nancy Malone works for a California-based computer manufacturer. According to Nancy, the time required to develop a new product has decreased because of the increased use of ____ software.