Question 1

____ resources are used to meet obligations to investors and creditors.

Accepted Answer

A) Tangible 
B) Intangible 
C) Material 
D) Financial 
E) Human 
A) Tangible 
B) Intangible 
C) Material 
D) Financial 
E) Human D

Question 2

A manager with strong conceptual skills is able to think well in concrete terms.

Accepted Answer

A) True 
 B)False  False

Question 3

A former CEO at International Telephone and Telegraph had a reputation for publicly humiliating subordinates who annoyed or disappointed him. This manager obviously needed to improve his ____ skills.

Accepted Answer

A) conceptual 
B) diagnostic 
C) functional 
D) interpersonal 
E) negotiating 
A) conceptual 
B) diagnostic 
C) functional 
D) interpersonal 
E) negotiating D

Question 4

IBM's principal reason for existing is to earn a profit for its shareholders. The means by which IBM does this is through the manufacture of computers. These two statements describe, respectively, IBM's

Accepted Answer

A) strategy. 
B) mission. 
C) policy. 
D) tactical plan. 
E) control process. 
A) strategy. 
B) mission. 
C) policy. 
D) tactical plan. 
E) control process.

Question 5

Define the aspects of a SWOT analysis and how it can benefit a company.

Accepted Answer

A SWOT analysis is the identification an

Question 6

​Lower operating costs and higher return on sales and on investments are the benefits of

Accepted Answer

A) ​total quality management (TQM). 
B) ​communication skills. 
C) ​technical skill development. 
D) ​financial oversight. 
A) ​total quality management (TQM). 
B) ​communication skills. 
C) ​technical skill development. 
D) ​financial oversight.

Question 7

The ability to see the big picture is at the heart of a manager's interpersonal skills.

Accepted Answer

A) True 
 B)False

Question 8

Common job titles associated with ____ management include president, vice president, and chief executive officer.

Accepted Answer

A) first-line 
B) middle 
C) top 
D) executive 
E) functional 
A) first-line 
B) middle 
C) top 
D) executive 
E) functional

Question 9

What are two components that are crucial to the effectiveness of a total quality management program?

Accepted Answer

Two critical factors that influence the

Question 10

As a manager at Johnson Electric, an armature motor manufacturer, Charles is responsible for quality. As he carries out his controlling function, Charles sets the standard for the number of defective parts per million, and then he gathers the data measuring the actual performance. What third step of the control function should Charles take next?

Accepted Answer

A) Change the standards to match the actual performance. 
B) Determine the cause of the discrepancy. 
C) Begin planning again. 
D) Take corrective action. 
E) Motivate his employees. 
A) Change the standards to match the actual performance. 
B) Determine the cause of the discrepancy. 
C) Begin planning again. 
D) Take corrective action. 
E) Motivate his employees.

Question 11

Dell Computer attempts to earn a profit by manufacturing premium-quality computers. This action represents its mission.

Accepted Answer

A) True 
 B)False

Question 12

As Shelly Jones, manager of Sears, hands out customer questionnaires to get a better idea of customers' needs as well as their concerns, she is exercising which facet of total quality management (TQM)?

Accepted Answer

A) Employee participation in improving the quality of work 
B) Customer satisfaction 
C) Strengthening relationships with suppliers who are also customers 
D) Continuous quality improvement 
E) Strong leadership skills 
A) Employee participation in improving the quality of work 
B) Customer satisfaction 
C) Strengthening relationships with suppliers who are also customers 
D) Continuous quality improvement 
E) Strong leadership skills

Question 13

Lawyers, accountants, and engineers are ____ resources of Microsoft.

Accepted Answer

A) informational 
B) non-revenue-producing 
C) material 
D) human 
E) financial 
A) informational 
B) non-revenue-producing 
C) material 
D) human 
E) financial

Question 14

Heather is in charge of ensuring that the processes at her bank run smoothly so that the business will be able to provide its services efficiently and effectively. Heather is a(n) ____ manager.

Accepted Answer

A) marketing 
B) administrative 
C) human resources 
D) operations 
E) financial 
A) marketing 
B) administrative 
C) human resources 
D) operations 
E) financial

Question 15

If Southwest Airlines closely evaluates the products and processes of United Airlines with the intent of improving quality among their own products and practices, Southwest is using

Accepted Answer

A) SWOT analysis. 
B) long-term strategy. 
C) partnering strategy. 
D) benchmarking. 
E) goal establishment. 
A) SWOT analysis. 
B) long-term strategy. 
C) partnering strategy. 
D) benchmarking. 
E) goal establishment.

Question 16

In the last stage of the decision-making process, managers may decide to

Accepted Answer

A) strengthen supplier relationships. 
B) start the problem identification process all over again. 
C) ensure customer satisfaction. 
D) continue quality improvement. 
E) hand the monitoring task to another manager. 
A) strengthen supplier relationships. 
B) start the problem identification process all over again. 
C) ensure customer satisfaction. 
D) continue quality improvement. 
E) hand the monitoring task to another manager.

Question 17

Which of the following items is not a part of planning?

Accepted Answer

A) Strategic plan 
B) Tactical plan 
C) Objective plan 
D) Contingency plan 
E) Operational plan 
A) Strategic plan 
B) Tactical plan 
C) Objective plan 
D) Contingency plan 
E) Operational plan

Question 18

Top managers rely a great deal on technical skills.

Accepted Answer

A) True 
 B)False

Question 19

Common names for top-level managers are vice president, chief executive officer, and chief operating officer.

Accepted Answer

A) True 
 B)False

Question 20

What is a disadvantage associated with the participative style of leadership?

Accepted Answer

A) It does not give employees the opportunity to express their views. 
B) The decision-making process is time-consuming. 
C) Employees are usually unmotivated to carry out decisions. 
D) The communication is always from top to bottom. 
E) There is very limited structure involved. 
A) It does not give employees the opportunity to express their views. 
B) The decision-making process is time-consuming. 
C) Employees are usually unmotivated to carry out decisions. 
D) The communication is always from top to bottom. 
E) There is very limited structure involved.

____ resources are used to meet obligations to investors and creditors.

A manager with strong conceptual skills is able to think well in concrete terms.

A former CEO at International Telephone and Telegraph had a reputation for publicly humiliating subordinates who annoyed or disappointed him. This manager obviously needed to improve his ____ skills.

IBM's principal reason for existing is to earn a profit for its shareholders. The means by which IBM does this is through the manufacture of computers. These two statements describe, respectively, IBM's

Define the aspects of a SWOT analysis and how it can benefit a company.

Lower operating costs and higher return on sales and on investments are the benefits of

The ability to see the big picture is at the heart of a manager's interpersonal skills.

Common job titles associated with ____ management include president, vice president, and chief executive officer.

What are two components that are crucial to the effectiveness of a total quality management program?

Dell Computer attempts to earn a profit by manufacturing premium-quality computers. This action represents its mission.

As Shelly Jones, manager of Sears, hands out customer questionnaires to get a better idea of customers' needs as well as their concerns, she is exercising which facet of total quality management (TQM)?

Lawyers, accountants, and engineers are ____ resources of Microsoft.

Heather is in charge of ensuring that the processes at her bank run smoothly so that the business will be able to provide its services efficiently and effectively. Heather is a(n) ____ manager.

If Southwest Airlines closely evaluates the products and processes of United Airlines with the intent of improving quality among their own products and practices, Southwest is using

In the last stage of the decision-making process, managers may decide to

Which of the following items is not a part of planning?

Top managers rely a great deal on technical skills.

Common names for top-level managers are vice president, chief executive officer, and chief operating officer.

What is a disadvantage associated with the participative style of leadership?

Exploring the World of Business and Economics

Being Ethical and Socially Responsible

Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Creating a Flexible Organization

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Motivating and Satisfying Employees and Teams

Building Customer Relationships Through Effective Marketing

Creating and Pricing Products That Satisfy Customers

Distributing and Promoting Products

Understanding Social Media and E-Business

Using Management Information Systems and Accounting Information

Mastering Financial Management

Filters

Exam 6: Understanding the Management Process

____ resources are used to meet obligations to investors and creditors.

A manager with strong conceptual skills is able to think well in concrete terms.

A former CEO at International Telephone and Telegraph had a reputation for publicly humiliating subordinates who annoyed or disappointed him. This manager obviously needed to improve his ____ skills.

IBM's principal reason for existing is to earn a profit for its shareholders. The means by which IBM does this is through the manufacture of computers. These two statements describe, respectively, IBM's

Define the aspects of a SWOT analysis and how it can benefit a company.

​Lower operating costs and higher return on sales and on investments are the benefits of

The ability to see the big picture is at the heart of a manager's interpersonal skills.

Common job titles associated with ____ management include president, vice president, and chief executive officer.

What are two components that are crucial to the effectiveness of a total quality management program?

Dell Computer attempts to earn a profit by manufacturing premium-quality computers. This action represents its mission.

As Shelly Jones, manager of Sears, hands out customer questionnaires to get a better idea of customers' needs as well as their concerns, she is exercising which facet of total quality management (TQM)?

Lawyers, accountants, and engineers are ____ resources of Microsoft.

Heather is in charge of ensuring that the processes at her bank run smoothly so that the business will be able to provide its services efficiently and effectively. Heather is a(n) ____ manager.

If Southwest Airlines closely evaluates the products and processes of United Airlines with the intent of improving quality among their own products and practices, Southwest is using

In the last stage of the decision-making process, managers may decide to

Which of the following items is not a part of planning?

Top managers rely a great deal on technical skills.

Common names for top-level managers are vice president, chief executive officer, and chief operating officer.

What is a disadvantage associated with the participative style of leadership?

Exploring the World of Business and Economics

Being Ethical and Socially Responsible

Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Creating a Flexible Organization

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Motivating and Satisfying Employees and Teams

Building Customer Relationships Through Effective Marketing

Creating and Pricing Products That Satisfy Customers

Distributing and Promoting Products

Understanding Social Media and E-Business

Using Management Information Systems and Accounting Information

Mastering Financial Management

Filters

Lower operating costs and higher return on sales and on investments are the benefits of