Question 1

Which is an example of a protected class under title VII of the Civil Rights Act?

Accepted Answer

A)  Bartenders 
B)  Hispanic workers 
C)  Salaried employees 
D)  Hourly paid workers 
A)  Bartenders 
B)  Hispanic workers 
C)  Salaried employees 
D)  Hourly paid workers B

Question 2

Exit interviews most typically are utilized by HR managers when an employee

Accepted Answer

A)  is terminated. 
B)  is suspended. 
C)  is promoted. 
D)  voluntarily resigns. 
A)  is terminated. 
B)  is suspended. 
C)  is promoted. 
D)  voluntarily resigns. D

Question 3

A measuring tool is considered to be valid when it

Accepted Answer

A)  is reliable. 
B)  is easy to use. 
C)  yields consistent results. 
D)  measures what is supposed to evaluate. 
A)  is reliable. 
B)  is easy to use. 
C)  yields consistent results. 
D)  measures what is supposed to evaluate. D

Question 4

The underrepresentation of workers in specific protected classes in highly desired jobs may be an indication that

Accepted Answer

A)  an informal discrimination system is in place. 
B)  the performance appraisal system is use is valid. 
C)  the performance appraisal system is use is unreliable. 
D)  a 360-degree appraisal method has been used excessively. 
A)  an informal discrimination system is in place. 
B)  the performance appraisal system is use is valid. 
C)  the performance appraisal system is use is unreliable. 
D)  a 360-degree appraisal method has been used excessively.

Question 5

At what age are employees first protected from unfair disciplinary actions under the Age Discrimination in Employment Act?

Accepted Answer

A)  35 
B)  40 
C)  45 
D)  50 
A)  35 
B)  40 
C)  45 
D)  50

Question 6

The application of the final step in a progressive discipline program represents failure on the part of both the employee and the

Accepted Answer

A)  employee's manager. 
B)  employee's coworkers. 
C)  progressive discipline program. 
D)  external customers served by the employee. 
A)  employee's manager. 
B)  employee's coworkers. 
C)  progressive discipline program. 
D)  external customers served by the employee.

Question 7

Which activity can be used effectively prior to undertaking the first step in a progressive discipline program?

Accepted Answer

A)  Coaching 
B)  Suspension 
C)  Empowerment 
D)  Documentation 
A)  Coaching 
B)  Suspension 
C)  Empowerment 
D)  Documentation

Question 8

Which is the final step in the performance management process?

Accepted Answer

A)  Appraising 
B)  Monitoring 
C)  Planning 
D)  Rewarding 
A)  Appraising 
B)  Monitoring 
C)  Planning 
D)  Rewarding

Question 9

Violations of the Equal Pay Act occur when, for the same job, an operation pays

Accepted Answer

A)  male workers more than female workers. 
B)  older workers more than younger workers. 
C)  hourly workers more than tipped workers. 
D)  workers with less experience more than workers with higher experience levels. 
A)  male workers more than female workers. 
B)  older workers more than younger workers. 
C)  hourly workers more than tipped workers. 
D)  workers with less experience more than workers with higher experience levels.

Question 10

What would be the result if the Halo effect and the Pitchfork effect were consistently present in an employee assessment program?

Accepted Answer

A)  The program would be fair. 
B)  The program would be unfair. 
C)  The program would easily identify the best workers. 
D)  The program would easily identify the weakest workers. 
A)  The program would be fair. 
B)  The program would be unfair. 
C)  The program would easily identify the best workers. 
D)  The program would easily identify the weakest workers.

Question 11

Which performance appraisal method is in use in an operation that measures the extent to which specific goals were achieved by an employee?

Accepted Answer

A)  Relative standard 
B)  Critical incident 
C)  Targeted outcome 
D)  Forced-choice appraisal 
A)  Relative standard 
B)  Critical incident 
C)  Targeted outcome 
D)  Forced-choice appraisal

Question 12

When may an employee covered by the Americans with Disabilities Act be terminated despite his or her disability?

Accepted Answer

A)  When the employer requests an accommodation 
B)  When the employee engages in an illegal activity at work 
C)  When management does not consider the employee to be disabled 
D)  When the employee's disability was not disclosed at the time of hiring 
A)  When the employer requests an accommodation 
B)  When the employee engages in an illegal activity at work 
C)  When management does not consider the employee to be disabled 
D)  When the employee's disability was not disclosed at the time of hiring

Question 13

Voluntary separations are initiated by an organization's

Accepted Answer

A)  owners. 
B)  managers. 
C)  employees. 
D)  progressive discipline program. 
A)  owners. 
B)  managers. 
C)  employees. 
D)  progressive discipline program.

Question 14

What should managers focus on during employee counseling sessions?

Accepted Answer

A)  Employee values 
B)  Employee beliefs 
C)  Employee behavior 
D)  Employee attitudes 
A)  Employee values 
B)  Employee beliefs 
C)  Employee behavior 
D)  Employee attitudes

Question 15

Which is the first step in the performance management process?

Accepted Answer

A)  Appraising 
B)  Monitoring 
C)  Planning 
D)  Rewarding 
A)  Appraising 
B)  Monitoring 
C)  Planning 
D)  Rewarding

Question 16

The goal of an organization's performance management program should be to

Accepted Answer

A)  identify the organization's superior performers. 
B)  help employees improve their ability to achieve goals. 
C)  identify the organization's below-average performers. 
D)  help employees more rapidly achieve promotions and pay increases. 
A)  identify the organization's superior performers. 
B)  help employees improve their ability to achieve goals. 
C)  identify the organization's below-average performers. 
D)  help employees more rapidly achieve promotions and pay increases.

Question 17

An operation utilizing an upward assessment program allows

Accepted Answer

A)  workers to evaluate their supervisors. 
B)  managers to evaluate those reporting to them. 
C)  the owners of the operation to evaluate the managers they employ. 
D)  its customers to evaluate the quality of employees and managers with whom the customer interacts. 
A)  workers to evaluate their supervisors. 
B)  managers to evaluate those reporting to them. 
C)  the owners of the operation to evaluate the managers they employ. 
D)  its customers to evaluate the quality of employees and managers with whom the customer interacts.

Question 18

A good management rule is to praise in public and to

Accepted Answer

A)  promote in public. 
B)  promote in private. 
C)  reprimand in public. 
D)  reprimand in private. 
A)  promote in public. 
B)  promote in private. 
C)  reprimand in public. 
D)  reprimand in private.

Question 19

Which is the third step in a progressive discipline program?

Accepted Answer

A)  Dismissal 
B)  Suspension 
C)  Written warning 
D)  Documented oral warning 
A)  Dismissal 
B)  Suspension 
C)  Written warning 
D)  Documented oral warning

Question 20

A hotel manager hires only young and attractive females to work at the hotel's front desk. Which two employment laws are likely being violated by this hotel manager?

Accepted Answer

A)  Equal Pay Act and Title VII of the Equal Rights Act 
B)  Equal Pay Act and the Age Discrimination in Employment Act 
C)  Age Discrimination in Employment Act and the Americans with Disabilities Act 
D)  Title VII of the Equal Rights Act and the Age Discrimination in Employment Act 
A)  Equal Pay Act and Title VII of the Equal Rights Act 
B)  Equal Pay Act and the Age Discrimination in Employment Act 
C)  Age Discrimination in Employment Act and the Americans with Disabilities Act 
D)  Title VII of the Equal Rights Act and the Age Discrimination in Employment Act

Which is an example of a protected class under title VII of the Civil Rights Act?

Exit interviews most typically are utilized by HR managers when an employee

A measuring tool is considered to be valid when it

The underrepresentation of workers in specific protected classes in highly desired jobs may be an indication that

At what age are employees first protected from unfair disciplinary actions under the Age Discrimination in Employment Act?

The application of the final step in a progressive discipline program represents failure on the part of both the employee and the

Which activity can be used effectively prior to undertaking the first step in a progressive discipline program?

Which is the final step in the performance management process?

Violations of the Equal Pay Act occur when, for the same job, an operation pays

What would be the result if the Halo effect and the Pitchfork effect were consistently present in an employee assessment program?

Which performance appraisal method is in use in an operation that measures the extent to which specific goals were achieved by an employee?

When may an employee covered by the Americans with Disabilities Act be terminated despite his or her disability?

Voluntary separations are initiated by an organization's

What should managers focus on during employee counseling sessions?

Which is the first step in the performance management process?

The goal of an organization's performance management program should be to

An operation utilizing an upward assessment program allows

A good management rule is to praise in public and to

Which is the third step in a progressive discipline program?

A hotel manager hires only young and attractive females to work at the hotel's front desk. Which two employment laws are likely being violated by this hotel manager?

Introduction to Human Resources in the Hospitality Industry

The Legal Environment of Human Resources Management

Human Resources Management: Policies and Procedures

Employee On-Boarding: Recruitment and Selection

Employee On-Boarding: Orientation and Induction

Planning Training Programs

Delivering and Evaluating Training Programs

Compensation Programs

Employee Health and Safety

Critical Issues in Human Resources Management

Human Resources in Evolving Hospitality Organizations

Filters

Exam 9: Performance Management and Appraisal

Which is an example of a protected class under title VII of the Civil Rights Act?

Exit interviews most typically are utilized by HR managers when an employee

A measuring tool is considered to be valid when it

The underrepresentation of workers in specific protected classes in highly desired jobs may be an indication that

At what age are employees first protected from unfair disciplinary actions under the Age Discrimination in Employment Act?

The application of the final step in a progressive discipline program represents failure on the part of both the employee and the

Which activity can be used effectively prior to undertaking the first step in a progressive discipline program?

Which is the final step in the performance management process?

Violations of the Equal Pay Act occur when, for the same job, an operation pays

What would be the result if the Halo effect and the Pitchfork effect were consistently present in an employee assessment program?

Which performance appraisal method is in use in an operation that measures the extent to which specific goals were achieved by an employee?

When may an employee covered by the Americans with Disabilities Act be terminated despite his or her disability?

Voluntary separations are initiated by an organization's

What should managers focus on during employee counseling sessions?

Which is the first step in the performance management process?

The goal of an organization's performance management program should be to

An operation utilizing an upward assessment program allows

A good management rule is to praise in public and to

Which is the third step in a progressive discipline program?

A hotel manager hires only young and attractive females to work at the hotel's front desk. Which two employment laws are likely being violated by this hotel manager?

Introduction to Human Resources in the Hospitality Industry

The Legal Environment of Human Resources Management

Human Resources Management: Policies and Procedures

Employee On-Boarding: Recruitment and Selection

Employee On-Boarding: Orientation and Induction

Planning Training Programs

Delivering and Evaluating Training Programs

Compensation Programs

Employee Health and Safety

Critical Issues in Human Resources Management

Human Resources in Evolving Hospitality Organizations

Filters