Exam 3: Human Resources Management: Policies and Procedures
Exam 1: Introduction to Human Resources in the Hospitality Industry24 Questions
Exam 2: The Legal Environment of Human Resources Management25 Questions
Exam 3: Human Resources Management: Policies and Procedures25 Questions
Exam 4: Employee On-Boarding: Recruitment and Selection25 Questions
Exam 5: Employee On-Boarding: Orientation and Induction25 Questions
Exam 6: Planning Training Programs25 Questions
Exam 7: Delivering and Evaluating Training Programs25 Questions
Exam 8: Compensation Programs25 Questions
Exam 9: Performance Management and Appraisal25 Questions
Exam 10: Employee Health and Safety25 Questions
Exam 11: Critical Issues in Human Resources Management25 Questions
Exam 12: Human Resources in Evolving Hospitality Organizations25 Questions
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Which governmental entity conducting an employment review related to alleged discrimination could issue an employer a formal request for information (RFI)?
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(Multiple Choice)
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Correct Answer:
B
Which motivational theorist stated workers have needs for achievement, affiliation, and power?
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(Multiple Choice)
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Correct Answer:
D
Interviewing potential employees is an area of policy and procedure development related to
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(Multiple Choice)
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Correct Answer:
D
Which motivational theorist suggested employee needs are arranged in a hierarchical order with some needs being more powerful motivators than others?
(Multiple Choice)
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Which area of policy and procedure development would NOT normally be the responsibility of HR managers?
(Multiple Choice)
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An worker's motivation is most affected by his or her ability to do a job and
(Multiple Choice)
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Who should always be chosen to conduct a legal review of an organization's HR policies and procedures?
(Multiple Choice)
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Employers will be in a poor position to defend their policies and procedures if
(Multiple Choice)
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Employees have had the most success challenging dress codes on the basis that the codes violate employment laws related to
(Multiple Choice)
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Which step should occur last in the development of HR related policies and procedures?
(Multiple Choice)
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Which step should occur first in the development of HR related policies and procedures?
(Multiple Choice)
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According to the X and Y Theory of employee motivation, which describes a Theory Y assumption about average workers?
(Multiple Choice)
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What is the most effective way of documenting that all staff members have read and understood the company's employee handbook?
(Multiple Choice)
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Some courts have determined that a policy requiring male employees to be clean-shaven may discriminate if it does not accommodate individuals with pseudo folliculitis barbae (PFB), a skin condition that occurs almost exclusively among
(Multiple Choice)
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Employee assistance programs help HR managers address their organizations' concerns related to
(Multiple Choice)
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The two most important staffing related tasks of HR managers in the hospitality industry are ensuring an adequate pool of qualified applicants and
(Multiple Choice)
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Employee benefits management is an area of policy and procedure development related to
(Multiple Choice)
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Which is an example of an off-site factor that can affect an HR manager's policy and procedure development?
(Multiple Choice)
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According to the Needs Theory of employee motivation, which employee needs must be satisfied first?
(Multiple Choice)
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