Exam 1: Introduction to Human Resources in the Hospitality Industry

Which HR challenges are managers addressing when they develop assessment programs designed to measure and improve worker performance?

Which type of HR approach is in use in a hospitality organization when department heads are fully responsible for the personnel-related issues relevant to their staff?

Which ethical issue are managers addressing when they consider whether a decision being made is fair?

In a large hospitality organization, who would be most responsible for identifying short- and long-term staffing needs?

Which management function are HR managers addressing when they develop labor standards for a hospitality business?

A properly developed job description includes

Which type of external influence are HR managers responding to when they recommend advertising entry-level position vacancies on currently popular social media sites?

HR managers conduct exit interviews to

Which management function are HR managers addressing when they develop job descriptions used for recruiting new employees?

The type of hospitality manager least likely to have direct access to the services of a full-time HR specialist is the manager of a

Which type of external influence are HR managers responding to when they recommend implementing training programs that address terrorism threats?

The hospitality industry is part of the larger

What is the term used to describe a formal statement that outlines broad concepts to guide ethical decision-making in an organization?

What type of individuals would normally be selected to serve on a hospitality operation's executive committee?

The Altoona Inn is a medium-sized hotel that employees 60 people. In the last year, and for various reasons, 12 employees left the hotel and in the same time period 12 new replacement workers were hired. What was the hotel's turnover rate for the year?

Which ethical issue are managers addressing when they consider whether a decision being made properly addresses responsibilities that individuals have to each other?

Which type of hospitality industry employee will most often have limited formal education and experience in a job?

The use of effective supervisory tactics will most directly affect a hospitality operation's

Who will typically fill the HR manager's role in smaller hospitality operations?

What would be the immediate impact of down-sizing in a food service organization?