Question 1

Asking open-ended questions directly to an individual trainee is a good way to encourage participation from those trainees who are

Accepted Answer

A)  passive. 
B)  dominant. 
C)  disruptive. 
D)  self-assured. 
A)  passive. 
B)  dominant. 
C)  disruptive. 
D)  self-assured. A

Question 2

Experienced trainers know that when the individual steps in a task are difficult, initial trainee progress

Accepted Answer

A)  will likely be slow. 
B)  will likely be rapid. 
C)  cannot be accurately predicted. 
D)  will first be rapid then it will begin to slow down. 
A)  will likely be slow. 
B)  will likely be rapid. 
C)  cannot be accurately predicted. 
D)  will first be rapid then it will begin to slow down. A

Question 3

Job enlargement occurs when a trainee learns tasks that are traditionally performed

Accepted Answer

A)  by salaried employees. 
B)  by hourly paid employees. 
C)  at a lower organizational level. 
D)  at a higher organizational level. 
A)  by salaried employees. 
B)  by hourly paid employees. 
C)  at a lower organizational level. 
D)  at a higher organizational level. D

Question 4

When presenting information to trainees, an effective trainer will ensure

Accepted Answer

A)  all trainees speak the same native language. 
B)  all trainees have the same level of work experience. 
C)  complex tasks are presented before easier activities are discussed. 
D)  easier tasks are presented before complex activities are discussed. 
A)  all trainees speak the same native language. 
B)  all trainees have the same level of work experience. 
C)  complex tasks are presented before easier activities are discussed. 
D)  easier tasks are presented before complex activities are discussed.

Question 5

Which form of training most helps an organization develop back-up expertise in its staff?

Accepted Answer

A)  Self-training 
B)  Cross-training 
C)  Distance training 
D)  Structured experience training 
A)  Self-training 
B)  Cross-training 
C)  Distance training 
D)  Structured experience training

Question 6

Which is an advantage of utilizing on-job training?

Accepted Answer

A)  It provides for immediate feedback. 
B)  It eliminates the need for a training handbook. 
C)  Experienced employees already know the skills needed to utilize it. 
D)  Trainees are already "on the clock," so there is no additional training cost. 
A)  It provides for immediate feedback. 
B)  It eliminates the need for a training handbook. 
C)  Experienced employees already know the skills needed to utilize it. 
D)  Trainees are already "on the clock," so there is no additional training cost.

Question 7

The purpose of developing "fast-track" training programs is to

Accepted Answer

A)  minimize training costs. 
B)  identify individuals who must be retrained. 
C)  identify individuals who are eligible for advanced training. 
D)  maximize the amount of time supervisors devote to training. 
A)  minimize training costs. 
B)  identify individuals who must be retrained. 
C)  identify individuals who are eligible for advanced training. 
D)  maximize the amount of time supervisors devote to training.

Question 8

Handouts to be utilized in group training should be brief, well-organized, and

Accepted Answer

A)  topic relevant. 
B)  produced in color. 
C)  shared by multiple participants. 
D)  designed to eliminate blank page space. 
A)  topic relevant. 
B)  produced in color. 
C)  shared by multiple participants. 
D)  designed to eliminate blank page space.

Question 9

In their role as coach, trainers should make sure to

Accepted Answer

A)  develop a training schedule. 
B)  ensure trainees have sufficient time to learn. 
C)  step in and do the job when trainee performance is substandard. 
D)  check trainees' actual job performance regularly after training is completed. 
A)  develop a training schedule. 
B)  ensure trainees have sufficient time to learn. 
C)  step in and do the job when trainee performance is substandard. 
D)  check trainees' actual job performance regularly after training is completed.

Question 10

A training evaluation tool that is valid

Accepted Answer

A)  yields consistent measurement results. 
B)  measures what it is supposed to measure. 
C)  is designed to minimize the time supervisors devote to training. 
D)  is designed to minimize the number employees who must be trained. 
A)  yields consistent measurement results. 
B)  measures what it is supposed to measure. 
C)  is designed to minimize the time supervisors devote to training. 
D)  is designed to minimize the number employees who must be trained.

Question 11

When obtaining feedback from trainees regarding their views of a specific training program, it is best that the feedback be

Accepted Answer

A)  obtained from all future program trainees. 
B)  given anonymously and by unidentified trainees. 
C)  provided to trainees as a checklist of likes and dislikes. 
D)  obtained from trainees in interviews utilizing close-ended questions. 
A)  obtained from all future program trainees. 
B)  given anonymously and by unidentified trainees. 
C)  provided to trainees as a checklist of likes and dislikes. 
D)  obtained from trainees in interviews utilizing close-ended questions.

Question 12

Where should the majority of on-job training take place?

Accepted Answer

A)  In the trainee's home 
B)  At the trainee's work station 
C)  In a designated training room 
D)  In a location chosen by the trainee 
A)  In the trainee's home 
B)  At the trainee's work station 
C)  In a designated training room 
D)  In a location chosen by the trainee

Question 13

Whenever it is practical, on-job training should occur

Accepted Answer

A)  in a group setting. 
B)  prior to employee orientation. 
C)  in a specially designated training room. 
D)  in the actual work station where the task will be performed. 
A)  in a group setting. 
B)  prior to employee orientation. 
C)  in a specially designated training room. 
D)  in the actual work station where the task will be performed.

Question 14

Asking an individual trainee in a group to take notes during future training sessions is a good way to respond if a trainee is consistently being

Accepted Answer

A)  passive. 
B)  dominant. 
C)  disruptive. 
D)  self-assured. 
A)  passive. 
B)  dominant. 
C)  disruptive. 
D)  self-assured.

Question 15

The "sandwich method" refers to one way in which trainers can

Accepted Answer

A)  identify appropriate training tasks. 
B)  address shortcomings in employee performance. 
C)  utilize more experienced employees to teach less experienced employees. 
D)  determine appropriate compensation for those participating in training sessions. 
A)  identify appropriate training tasks. 
B)  address shortcomings in employee performance. 
C)  utilize more experienced employees to teach less experienced employees. 
D)  determine appropriate compensation for those participating in training sessions.

Question 16

In which training setting is the use of role play most appropriate?

Accepted Answer

A)  Self-study 
B)  Cross-training 
C)  Group training 
D)  Job enlargement 
A)  Self-study 
B)  Cross-training 
C)  Group training 
D)  Job enlargement

Question 17

How many times must an evaluation tool be administered when a trainer utilizes a pre-test/ post-test approach to assess training effectiveness?

Accepted Answer

A)  1 
B)  2 
C)  3 
D)  4 
A)  1 
B)  2 
C)  3 
D)  4

Question 18

One disadvantage associated with group training is that

Accepted Answer

A)  its cost are usually very high. 
B)  it takes too much time to utilize it effectively. 
C)  individual trainee difference are often ignored when it is used. 
D)  trainers have more difficulty ensuring consistent message delivery when it is used. 
A)  its cost are usually very high. 
B)  it takes too much time to utilize it effectively. 
C)  individual trainee difference are often ignored when it is used. 
D)  trainers have more difficulty ensuring consistent message delivery when it is used.

Question 19

The primary goal of an effective training program should be to

Accepted Answer

A)  minimize training costs. 
B)  reduce employee turnover rates. 
C)  maximize the opportunities for future cross-training. 
D)  help employees perform tasks that meet performance standards. 
A)  minimize training costs. 
B)  reduce employee turnover rates. 
C)  maximize the opportunities for future cross-training. 
D)  help employees perform tasks that meet performance standards.

Question 20

Which is an example of an objective evaluation of training results?

Accepted Answer

A)  Trainees will pass a 10-question training exam. 
B)  Trainees will take a 10-question training exam. 
C)  Trainees will successfully complete a 10-question training exam. 
D)  Trainees will achieve a minimum score of eight correct answers on a 10-question training exam. 
A)  Trainees will pass a 10-question training exam. 
B)  Trainees will take a 10-question training exam. 
C)  Trainees will successfully complete a 10-question training exam. 
D)  Trainees will achieve a minimum score of eight correct answers on a 10-question training exam.

Asking open-ended questions directly to an individual trainee is a good way to encourage participation from those trainees who are

Experienced trainers know that when the individual steps in a task are difficult, initial trainee progress

Job enlargement occurs when a trainee learns tasks that are traditionally performed

When presenting information to trainees, an effective trainer will ensure

Which form of training most helps an organization develop back-up expertise in its staff?

Which is an advantage of utilizing on-job training?

The purpose of developing "fast-track" training programs is to

Handouts to be utilized in group training should be brief, well-organized, and

In their role as coach, trainers should make sure to

A training evaluation tool that is valid

When obtaining feedback from trainees regarding their views of a specific training program, it is best that the feedback be

Where should the majority of on-job training take place?

Whenever it is practical, on-job training should occur

Asking an individual trainee in a group to take notes during future training sessions is a good way to respond if a trainee is consistently being

The "sandwich method" refers to one way in which trainers can

In which training setting is the use of role play most appropriate?

How many times must an evaluation tool be administered when a trainer utilizes a pre-test/ post-test approach to assess training effectiveness?

One disadvantage associated with group training is that

The primary goal of an effective training program should be to

Which is an example of an objective evaluation of training results?

Introduction to Human Resources in the Hospitality Industry

The Legal Environment of Human Resources Management

Human Resources Management: Policies and Procedures

Employee On-Boarding: Recruitment and Selection

Employee On-Boarding: Orientation and Induction

Planning Training Programs

Compensation Programs

Performance Management and Appraisal

Employee Health and Safety

Critical Issues in Human Resources Management

Human Resources in Evolving Hospitality Organizations

Filters

Exam 7: Delivering and Evaluating Training Programs

Asking open-ended questions directly to an individual trainee is a good way to encourage participation from those trainees who are

Experienced trainers know that when the individual steps in a task are difficult, initial trainee progress

Job enlargement occurs when a trainee learns tasks that are traditionally performed

When presenting information to trainees, an effective trainer will ensure

Which form of training most helps an organization develop back-up expertise in its staff?

Which is an advantage of utilizing on-job training?

The purpose of developing "fast-track" training programs is to

Handouts to be utilized in group training should be brief, well-organized, and

In their role as coach, trainers should make sure to

A training evaluation tool that is valid

When obtaining feedback from trainees regarding their views of a specific training program, it is best that the feedback be

Where should the majority of on-job training take place?

Whenever it is practical, on-job training should occur

Asking an individual trainee in a group to take notes during future training sessions is a good way to respond if a trainee is consistently being

The "sandwich method" refers to one way in which trainers can

In which training setting is the use of role play most appropriate?

How many times must an evaluation tool be administered when a trainer utilizes a pre-test/ post-test approach to assess training effectiveness?

One disadvantage associated with group training is that

The primary goal of an effective training program should be to

Which is an example of an objective evaluation of training results?

Introduction to Human Resources in the Hospitality Industry

The Legal Environment of Human Resources Management

Human Resources Management: Policies and Procedures

Employee On-Boarding: Recruitment and Selection

Employee On-Boarding: Orientation and Induction

Planning Training Programs

Compensation Programs

Performance Management and Appraisal

Employee Health and Safety

Critical Issues in Human Resources Management

Human Resources in Evolving Hospitality Organizations

Filters