Question 1

Lead time is the elapsed time between the receipt of a customer order and filling it.

Accepted Answer

A) True 
 B)False  True

Question 2

Competitive priorities define the dimensions on which companies should excel in producing their products or services.Which one of the following statements is TRUE?

Accepted Answer

A) A firm that competes on the dimension of volume flexibility is more likely to manufacture products that experience a seasonal demand variation. 
B) It is impossible for a firm to improve cost and quality simultaneously. 
C) A firm offering little customization cannot compete simultaneously on the dimension of consistent quality. 
D) A firm that competes on the dimension of customization tends have operating systems that are inflexible. 
A) A firm that competes on the dimension of volume flexibility is more likely to manufacture products that experience a seasonal demand variation. 
B) It is impossible for a firm to improve cost and quality simultaneously. 
C) A firm offering little customization cannot compete simultaneously on the dimension of consistent quality. 
D) A firm that competes on the dimension of customization tends have operating systems that are inflexible. A

Question 3

Competitive priorities define the dimensions on which the firm should excel with its products or services.Which one of the following statements regarding this concept is TRUE?

Accepted Answer

A) The strategy of emphasizing lower price is most appropriate when the product is highly differentiated. 
B) McDonald's restaurants emphasize high-performance design quality rather than consistent quality. 
C) All eight dimensions of competitive priorities should be equally emphasized in order to service the increasingly competitive market of the 1990s. 
D) Often there are trade-offs among competitive priorities;thus,the best emphasis is situational. 
A) The strategy of emphasizing lower price is most appropriate when the product is highly differentiated. 
B) McDonald's restaurants emphasize high-performance design quality rather than consistent quality. 
C) All eight dimensions of competitive priorities should be equally emphasized in order to service the increasingly competitive market of the 1990s. 
D) Often there are trade-offs among competitive priorities;thus,the best emphasis is situational. D

Question 4

Order qualifier refers to the demonstrated level of performance of an order winner that is required for a firm to do business in a particular market segment.

Accepted Answer

A) True 
 B)False

Question 5

Entering into regional trade blocks such as the North American Free Trade Agreement (NAFTA)tends to lessen the competitive pressures on manufacturers located within member countries such as Canada.

Accepted Answer

A) True 
 B)False

Question 6

The text views operations management in several different ways.One acceptable view of operations management is as a

Accepted Answer

A) corporate function in which the best way to finance corporate assets is determined. 
B) system wherein inputs pass through one or more operations and are transformed into outputs (goods or services). 
C) set of decisions related to budgeting the annual resources between different functional areas. 
D) set of decisions related to product pricing and marketing. 
A) corporate function in which the best way to finance corporate assets is determined. 
B) system wherein inputs pass through one or more operations and are transformed into outputs (goods or services). 
C) set of decisions related to budgeting the annual resources between different functional areas. 
D) set of decisions related to product pricing and marketing.

Question 7

Which of the following is NOT one of the five developments that encourage sound global strategies?

Accepted Answer

A) Increased demand for imported services and goods 
B) increasing international trade barriers due from regional trading blocs 
C) Improved transportation and communications technologies 
D) Loosened regulations on financial institutions 
A) Increased demand for imported services and goods 
B) increasing international trade barriers due from regional trading blocs 
C) Improved transportation and communications technologies 
D) Loosened regulations on financial institutions

Question 8

Processes have inputs and customer outputs,such input might include which of the following?

Accepted Answer

A) Tariffs 
B) Taxes 
C) Materials 
D) Products 
A) Tariffs 
B) Taxes 
C) Materials 
D) Products

Question 9

In countries such as Canada,the United States,Japan and Germany,productivity gains in the service sector

Accepted Answer

A) have tended to lag gains in labour productivity in manufacturing. 
B) have improved recently with widespread adoption of the Internet as a means to service customers more directly. 
C) have accelerated with greater international competition in areas such as financial services. 
D) all the above 
A) have tended to lag gains in labour productivity in manufacturing. 
B) have improved recently with widespread adoption of the Internet as a means to service customers more directly. 
C) have accelerated with greater international competition in areas such as financial services. 
D) all the above

Question 10

Functions within an organization are characterized by having their own knowledge and skill areas,primary responsibilities,processes,and decision domains.

Accepted Answer

A) True 
 B)False

Question 11

Developing an operations strategy that delivers customer value begins with an corporate strategy.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is NOT one of the possible competitive priorities for customer relationship?

Accepted Answer

A) High-performance design 
B) Low-cost operations 
C) Delivery speed 
D) Consistent quality 
A) High-performance design 
B) Low-cost operations 
C) Delivery speed 
D) Consistent quality

Question 13

In computing a multifactor measure of productivity,the inputs can be measured in different units such as dollars,labour hours,volume of materials used,etc.

Accepted Answer

A) True 
 B)False

Question 14

Core process is a set of activities that delivers values to internal customers.

Accepted Answer

A) True 
 B)False

Question 15

Operations management is part of a production system that can be described in the following manner: Organization: inputs-processes-outputs.Which one of the following correctly describes a production system?

Accepted Answer

A) Airline: pilots-planes-transportation 
B) Bank: tellers-computer equipment-deposits 
C) Furniture manufacturer: wood-sanding-chair 
D) Telephone company: satellites-cables-communication 
A) Airline: pilots-planes-transportation 
B) Bank: tellers-computer equipment-deposits 
C) Furniture manufacturer: wood-sanding-chair 
D) Telephone company: satellites-cables-communication

Question 16

The process of baking a doughnut at Tim Hortons is a manufacturing process.

Accepted Answer

A) True 
 B)False

Question 17

Which one of the following statements concerning measures of productivity is FALSE?

Accepted Answer

A) The number of insurance claims processed per week by employees in an insurance company is a valid measure of productivity. 
B) Productivity is measured as the ratio of outputs divided by inputs. 
C) Multifactor measures of productivity must convert the quantities being measured to a common unit of measure such as dollars. 
D) Measures of labour productivity are generally more informative than multifactor measures of productivity. 
A) The number of insurance claims processed per week by employees in an insurance company is a valid measure of productivity. 
B) Productivity is measured as the ratio of outputs divided by inputs. 
C) Multifactor measures of productivity must convert the quantities being measured to a common unit of measure such as dollars. 
D) Measures of labour productivity are generally more informative than multifactor measures of productivity.

Question 18

Productivity is the value of outputs produced divided by the total values of resources.

Accepted Answer

A) True 
 B)False

Question 19

Regional trading blocs such as NAFTA and the EU further change the competitive landscape in both services and manufacturing.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements is TRUE?

Accepted Answer

A) Processes cannot be broken down into subprocesses. 
B) A market analysis divides the firm's customers into market segments. 
C) Firms can only improve their competitive pricing. 
D) An operations strategy is a single initiative for controlling the markets' entrance. 
A) Processes cannot be broken down into subprocesses. 
B) A market analysis divides the firm's customers into market segments. 
C) Firms can only improve their competitive pricing. 
D) An operations strategy is a single initiative for controlling the markets' entrance.

Exam 1: Creating Customer Value Through Operations

Lead time is the elapsed time between the receipt of a customer order and filling it.

Competitive priorities define the dimensions on which companies should excel in producing their products or services.Which one of the following statements is TRUE?

Competitive priorities define the dimensions on which the firm should excel with its products or services.Which one of the following statements regarding this concept is TRUE?

Order qualifier refers to the demonstrated level of performance of an order winner that is required for a firm to do business in a particular market segment.

Entering into regional trade blocks such as the North American Free Trade Agreement (NAFTA)tends to lessen the competitive pressures on manufacturers located within member countries such as Canada.

The text views operations management in several different ways.One acceptable view of operations management is as a

Which of the following is NOT one of the five developments that encourage sound global strategies?

Processes have inputs and customer outputs,such input might include which of the following?

In countries such as Canada,the United States,Japan and Germany,productivity gains in the service sector

Functions within an organization are characterized by having their own knowledge and skill areas,primary responsibilities,processes,and decision domains.

Developing an operations strategy that delivers customer value begins with an corporate strategy.

Which of the following is NOT one of the possible competitive priorities for customer relationship?

In computing a multifactor measure of productivity,the inputs can be measured in different units such as dollars,labour hours,volume of materials used,etc.

Core process is a set of activities that delivers values to internal customers.

Operations management is part of a production system that can be described in the following manner: Organization: inputs-processes-outputs.Which one of the following correctly describes a production system?

The process of baking a doughnut at Tim Hortons is a manufacturing process.

Which one of the following statements concerning measures of productivity is FALSE?

Productivity is the value of outputs produced divided by the total values of resources.

Regional trading blocs such as NAFTA and the EU further change the competitive landscape in both services and manufacturing.

Which of the following statements is TRUE?

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Quality and Process Improvement

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Waiting Lines

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Filters