Question 1

Order qualifier refers to the criterion customers use to differentiate the services or goods of one firm from those of another.

Accepted Answer

A) True 
 B)False

Question 2

A nested process refers to a process within a process.

Accepted Answer

A) True 
 B)False

Question 3

Relative to strategic decisions,tactical decisions are less structured and have longer-term consequences.

Accepted Answer

A) True 
 B)False

Question 4

Today,many environmental issues are receiving more emphasis.

Accepted Answer

A) True 
 B)False

Question 5

Labour productivity is an index of the output per person or hour worked.

Accepted Answer

A) True 
 B)False

Question 6

One of the main outputs from any processes should include which of the following?

Accepted Answer

A) Price 
B) Interest 
C) Service 
D) Standard 
A) Price 
B) Interest 
C) Service 
D) Standard

Question 7

Competitive priorities are the means by which operations implements the firm's corporate strategies.

Accepted Answer

A) True 
 B)False

Question 8

Many companies today compete on the basis of time.

Accepted Answer

A) True 
 B)False

Question 9

Nationalization is a political risk in which a government may take over a firm's assets without paying compensation.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following refers to the interconnected network of processes across different firms that produce a service or product to the satisfaction of customers ?

Accepted Answer

A) General process 
B) Demand factor 
C) Chain reaction 
D) Supply chain 
A) General process 
B) Demand factor 
C) Chain reaction 
D) Supply chain

Question 11

Which one of the following statements concerning productivity is TRUE?

Accepted Answer

A) Accounting for several inputs simultaneously is not possible. 
B) The low growth in service productivity has had little effect on overall productivity in countries such as Canada and the U.S.. 
C) Multifactor productivity is an index of the output provided by more than one of the resources used in production. 
D) Productivity improvement is achieved by increasing the inputs used to produce a given level of output. 
A) Accounting for several inputs simultaneously is not possible. 
B) The low growth in service productivity has had little effect on overall productivity in countries such as Canada and the U.S.. 
C) Multifactor productivity is an index of the output provided by more than one of the resources used in production. 
D) Productivity improvement is achieved by increasing the inputs used to produce a given level of output.

Question 12

Productivity is measured as input over output.

Accepted Answer

A) True 
 B)False

Question 13

Over the last decade the gains in labour productivity in Canada have been greater in the manufacturing sector than in the service sector.

Accepted Answer

A) True 
 B)False

Question 14

In business setting,a crucial reason for monitoring is to stay ahead of the competition.

Accepted Answer

A) True 
 B)False

Question 15

Machine productivity is a measure where the denominator is the number of machines.

Accepted Answer

A) True 
 B)False

Question 16

Which one of the following statements regarding operations management is TRUE?

Accepted Answer

A) Inputs to a production system include capital and materials,but not human resources. 
B) Operations management deals only with manufacturing organizations because service organizations do not have tangible outputs. 
C) Typical inputs to a production system are processes and consumer goods. 
D) Customer participation and information on performance are two special types of inputs to a production system. 
A) Inputs to a production system include capital and materials,but not human resources. 
B) Operations management deals only with manufacturing organizations because service organizations do not have tangible outputs. 
C) Typical inputs to a production system are processes and consumer goods. 
D) Customer participation and information on performance are two special types of inputs to a production system.

Question 17

Which one of the following statements is TRUE?

Accepted Answer

A) The share of the workforce in service jobs in countries such as Canada,France,Britain,Japan,and the United States is well above 60 percent. 
B) Service-sector organizations generally cannot utilize operations management techniques. 
C) The absolute number of Canadian manufacturing jobs has decreased since the late 1950s because the percentage of service jobs in the economy increased. 
D) Because outputs from service organizations typically cannot be inventoried,inventories are of little importance to service systems. 
A) The share of the workforce in service jobs in countries such as Canada,France,Britain,Japan,and the United States is well above 60 percent. 
B) Service-sector organizations generally cannot utilize operations management techniques. 
C) The absolute number of Canadian manufacturing jobs has decreased since the late 1950s because the percentage of service jobs in the economy increased. 
D) Because outputs from service organizations typically cannot be inventoried,inventories are of little importance to service systems.

Question 18

An operations strategy is a pattern of decisions and investments over time that develop a competitive advantage.

Accepted Answer

A) True 
 B)False

Question 19

Every process has a customer.

Accepted Answer

A) True 
 B)False

Question 20

An operations management department typically performs one process.

Accepted Answer

A) True 
 B)False

Exam 1: Creating Customer Value Through Operations

Order qualifier refers to the criterion customers use to differentiate the services or goods of one firm from those of another.

A nested process refers to a process within a process.

Relative to strategic decisions,tactical decisions are less structured and have longer-term consequences.

Today,many environmental issues are receiving more emphasis.

Labour productivity is an index of the output per person or hour worked.

One of the main outputs from any processes should include which of the following?

Competitive priorities are the means by which operations implements the firm's corporate strategies.

Many companies today compete on the basis of time.

Nationalization is a political risk in which a government may take over a firm's assets without paying compensation.

Which of the following refers to the interconnected network of processes across different firms that produce a service or product to the satisfaction of customers ?

Which one of the following statements concerning productivity is TRUE?

Productivity is measured as input over output.

Over the last decade the gains in labour productivity in Canada have been greater in the manufacturing sector than in the service sector.

In business setting,a crucial reason for monitoring is to stay ahead of the competition.

Machine productivity is a measure where the denominator is the number of machines.

Which one of the following statements regarding operations management is TRUE?

Which one of the following statements is TRUE?

An operations strategy is a pattern of decisions and investments over time that develop a competitive advantage.

Every process has a customer.

An operations management department typically performs one process.

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Quality and Process Improvement

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Waiting Lines

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Filters