Question 1

Delivery time should always be less than two days.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is one of the four core processes?

Accepted Answer

A) Manager relationship 
B) Order requirement 
C) New product development 
D) Employee relationship 
A) Manager relationship 
B) Order requirement 
C) New product development 
D) Employee relationship

Question 3

China and India have comparative cost advantages over Canada and the U.S.

Accepted Answer

A) True 
 B)False

Question 4

Many service operations have little outside customer contact.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements about competitive priorities is TRUE?

Accepted Answer

A) Firms emphasizing low price have slack capacity and hold large inventories in order to be efficient. 
B) To survive,all firms in an industry must compete on the same dimensions of competitive priority. 
C) Club Med competes on the dimension of high-performance design in part by offering excellent entertaining,dining,and recreational facilities. 
D) A good delivery time is less than a few weeks,irrespective of the industry under consideration. 
A) Firms emphasizing low price have slack capacity and hold large inventories in order to be efficient. 
B) To survive,all firms in an industry must compete on the same dimensions of competitive priority. 
C) Club Med competes on the dimension of high-performance design in part by offering excellent entertaining,dining,and recreational facilities. 
D) A good delivery time is less than a few weeks,irrespective of the industry under consideration.

Question 6

The principles of operations management is strictly for the supervisor to direct customers' traffic.

Accepted Answer

A) True 
 B)False

Question 7

A process involves transforming inputs into outputs.

Accepted Answer

A) True 
 B)False

Question 8

From an operations perspective,a corporate strategy involves which of the following?

Accepted Answer

A) Developing the firm's operations with a global perspective 
B) Monitoring and evaluation of the chain 
C) Targeting resources of the competitors 
D) Accounting for the sale activities of the firm 
A) Developing the firm's operations with a global perspective 
B) Monitoring and evaluation of the chain 
C) Targeting resources of the competitors 
D) Accounting for the sale activities of the firm

Question 9

Consistent quality is the frequency with which the product or service meets any specification.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following technologies is least likely to help companies to improve their competitiveness?

Accepted Answer

A) electronic mail 
B) the Internet 
C) automated robots 
D) keypunch cards 
A) electronic mail 
B) the Internet 
C) automated robots 
D) keypunch cards

Question 11

The percentage of the workforce in service jobs in some industrialized countries such as Canada,France,Japan,and Britain is

Accepted Answer

A) much lower than that of the manufacturing sector in these countries. 
B) more than 60 percent of the total workforce in these countries. 
C) higher than that in the manufacturing sector now,but shows a declining trend. 
D) lower than that in the manufacturing sector now,but shows a rising trend. 
A) much lower than that of the manufacturing sector in these countries. 
B) more than 60 percent of the total workforce in these countries. 
C) higher than that in the manufacturing sector now,but shows a declining trend. 
D) lower than that in the manufacturing sector now,but shows a rising trend.

Question 12

One effective global strategy is strategic alliances.

Accepted Answer

A) True 
 B)False

Question 13

what is the relative emphasis or weighting of the dimensions of customer value that operations management must possess to outperform its competitors?

Accepted Answer

A) Market differentiation 
B) Competitive priorities 
C) Suppliers' bargain 
D) Customers' promo 
A) Market differentiation 
B) Competitive priorities 
C) Suppliers' bargain 
D) Customers' promo

Question 14

Flexibility is a possible competitive priority.

Accepted Answer

A) True 
 B)False

Question 15

Labour productivity is an index of the output per person or hours worked.

Accepted Answer

A) True 
 B)False

Question 16

The first step of needs assessment is market analysis.

Accepted Answer

A) True 
 B)False

Question 17

Customer benefit bundle consists of a core good and/or service and a set of peripheral goods and Services.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following statements is best?

Accepted Answer

A) Operations management refers primarily to manufacturing. 
B) Productivity in the service sector has kept pace with the manufacturing sector. 
C) Operations managers have little interaction with other functional areas. 
D) Global competition is putting additional pressures on operations managers. 
A) Operations management refers primarily to manufacturing. 
B) Productivity in the service sector has kept pace with the manufacturing sector. 
C) Operations managers have little interaction with other functional areas. 
D) Global competition is putting additional pressures on operations managers.

Question 19

An ethnic restaurant,in serving a lovely,four-hour,seven-course dinner for two for $150,is giving particular emphasis to which dimension of competitive priorities?

Accepted Answer

A) price 
B) consistent quality 
C) fast delivery time 
D) high-performance quality 
A) price 
B) consistent quality 
C) fast delivery time 
D) high-performance quality

Question 20

In supplier relationship,which of the following is NOT included in competitive priorities?

Accepted Answer

A) Development speed 
B) Low-cost operation 
C) variety 
D) On-time delivery 
A) Development speed 
B) Low-cost operation 
C) variety 
D) On-time delivery

Exam 1: Creating Customer Value Through Operations

Delivery time should always be less than two days.

Which of the following is one of the four core processes?

China and India have comparative cost advantages over Canada and the U.S.

Many service operations have little outside customer contact.

Which of the following statements about competitive priorities is TRUE?

The principles of operations management is strictly for the supervisor to direct customers' traffic.

A process involves transforming inputs into outputs.

From an operations perspective,a corporate strategy involves which of the following?

Consistent quality is the frequency with which the product or service meets any specification.

Which of the following technologies is least likely to help companies to improve their competitiveness?

The percentage of the workforce in service jobs in some industrialized countries such as Canada,France,Japan,and Britain is

One effective global strategy is strategic alliances.

what is the relative emphasis or weighting of the dimensions of customer value that operations management must possess to outperform its competitors?

Flexibility is a possible competitive priority.

Labour productivity is an index of the output per person or hours worked.

The first step of needs assessment is market analysis.

Customer benefit bundle consists of a core good and/or service and a set of peripheral goods and Services.

Which of the following statements is best?

An ethnic restaurant,in serving a lovely,four-hour,seven-course dinner for two for $150,is giving particular emphasis to which dimension of competitive priorities?

In supplier relationship,which of the following is NOT included in competitive priorities?

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Quality and Process Improvement

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Waiting Lines

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Filters