Question 1

Processes do not necessarily add value to every customer along the supply chains.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is NOT fundamental to supply chain management?

Accepted Answer

A) The flow of materials 
B) Services 
C) Supply provider 
D) Information with customer demand 
A) The flow of materials 
B) Services 
C) Supply provider 
D) Information with customer demand

Question 3

Multifactor productivity is an index of the output provided by more than one of the resources used in production.

Accepted Answer

A) True 
 B)False

Question 4

As the value of output per work hour goes up,the nation's standard of living is lowered.

Accepted Answer

A) True 
 B)False

Question 5

Operations management refers to the direction and control of inputs that transform processes into products and services.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is the responsibility of operations?

Accepted Answer

A) develop new products and services 
B) transform inputs into new products and services 
C) transport inputs and outputs 
D) interpret financial information 
A) develop new products and services 
B) transform inputs into new products and services 
C) transport inputs and outputs 
D) interpret financial information

Question 7

Support processes provide key resources,capabilities,or other inputs that allow the core processes to function.

Accepted Answer

A) True 
 B)False

Question 8

An increase in the value of the Canadian dollar relative to other currencies lessens the pressure on manufacturing companies based in Canada to consider locating facilities in low-cost labour countries such as China and India.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following process is NOT one of the four core processes in the supply chain?

Accepted Answer

A) Demand relationship process 
B) Order fulfilment process 
C) Customer relationship process 
D) New product development 
A) Demand relationship process 
B) Order fulfilment process 
C) Customer relationship process 
D) New product development

Question 10

Which of the following statements is best? Operations management can be made more effective by

Accepted Answer

A) focusing on aspects of operations that are directly related to production. 
B) coordinating operations with other functional areas that impact operations. 
C) making products early enough so that stock outs do not occur. 
D) coordinating all activities related to operations,directly or indirectly,both within and outside the organization. 
A) focusing on aspects of operations that are directly related to production. 
B) coordinating operations with other functional areas that impact operations. 
C) making products early enough so that stock outs do not occur. 
D) coordinating all activities related to operations,directly or indirectly,both within and outside the organization.

Question 11

An organization is only as effective as its managers.

Accepted Answer

A) True 
 B)False

Question 12

What is the function of support process?

Accepted Answer

A) To offer benefits to others in the supply chain 
B) To assist with the analysis of the core processes 
C) To provide vital resources and inputs to the core processes 
D) To discharge customers from the supply chain 
A) To offer benefits to others in the supply chain 
B) To assist with the analysis of the core processes 
C) To provide vital resources and inputs to the core processes 
D) To discharge customers from the supply chain

Question 13

As a percentage of total employment within the Canadian economy,jobs in the service sector have declined over the past 40 years.

Accepted Answer

A) True 
 B)False

Question 14

Processes of multiple firms can be linked together to form a chain reaction.

Accepted Answer

A) True 
 B)False

Question 15

Today,most products are made of material and services from around the world.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following skill areas is NOT fundamental to operations managers?

Accepted Answer

A) quantitative analysis 
B) knowledge of information systems 
C) understanding of international business 
D) advertising tactics 
A) quantitative analysis 
B) knowledge of information systems 
C) understanding of international business 
D) advertising tactics

Question 17

Which of the following is NOT one of the measures of productivity?

Accepted Answer

A) labour productivity 
B) machine productivity 
C) human productivity 
D) Multifactor productivity 
A) labour productivity 
B) machine productivity 
C) human productivity 
D) Multifactor productivity

Question 18

Which of the following is a strategy to gain presence of a firm's business overseas?

Accepted Answer

A) Negotiation 
B) Joint Venture 
C) Localization 
D) Demand alliance 
A) Negotiation 
B) Joint Venture 
C) Localization 
D) Demand alliance

Question 19

Inputs to a process can include human resources.

Accepted Answer

A) True 
 B)False

Question 20

In new service development,competitive priorities will include the which of following?

Accepted Answer

A) Variety 
B) Substitute 
C) Customization 
D) Quantity 
A) Variety 
B) Substitute 
C) Customization 
D) Quantity

Exam 1: Creating Customer Value Through Operations

Processes do not necessarily add value to every customer along the supply chains.

Which of the following is NOT fundamental to supply chain management?

Multifactor productivity is an index of the output provided by more than one of the resources used in production.

As the value of output per work hour goes up,the nation's standard of living is lowered.

Operations management refers to the direction and control of inputs that transform processes into products and services.

Which of the following is the responsibility of operations?

Support processes provide key resources,capabilities,or other inputs that allow the core processes to function.

An increase in the value of the Canadian dollar relative to other currencies lessens the pressure on manufacturing companies based in Canada to consider locating facilities in low-cost labour countries such as China and India.

Which of the following process is NOT one of the four core processes in the supply chain?

Which of the following statements is best? Operations management can be made more effective by

An organization is only as effective as its managers.

What is the function of support process?

As a percentage of total employment within the Canadian economy,jobs in the service sector have declined over the past 40 years.

Processes of multiple firms can be linked together to form a chain reaction.

Today,most products are made of material and services from around the world.

Which of the following skill areas is NOT fundamental to operations managers?

Which of the following is NOT one of the measures of productivity?

Which of the following is a strategy to gain presence of a firm's business overseas?

Inputs to a process can include human resources.

In new service development,competitive priorities will include the which of following?

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Quality and Process Improvement

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Waiting Lines

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Filters