Question 1

Which of the following is true about topic sentences?

Accepted Answer

A)  The most common paragraph arrangement is to begin with the topic sentence. 
B)  The most common paragraph arrangement is to end with the topic sentence. 
C)  The most common paragraph arrangement has the topic sentence in the middle of the paragraph. 
D)  The use of topic sentence is a must in every paragraph. 
E)  The topic sentence builds around and supports the main sentence. 
A)  The most common paragraph arrangement is to begin with the topic sentence. 
B)  The most common paragraph arrangement is to end with the topic sentence. 
C)  The most common paragraph arrangement has the topic sentence in the middle of the paragraph. 
D)  The use of topic sentence is a must in every paragraph. 
E)  The topic sentence builds around and supports the main sentence.

Question 2

The use of rubber stamps in business messages signals that you have quit thinking about the reader's actual situation.

Accepted Answer

A) True 
 B)False

Question 3

"The majority of our customers are satisfied with our products." This sentence uses abstract words.

Accepted Answer

A) True 
 B)False

Question 4

Correct the following sentences:
1) The company needs to improve its' website.
2) After we choose the winner, we celebrated.

Accepted Answer

Students' answers will vary. O

Question 5

Which of the following statements has the least level of formality when compared to the other statements?

Accepted Answer

A)  We have prepared a detailed analysis for the board. 
B)  Please confirm your attendance by replying to this message. 
C)  I'll double-check with Susan on the matter and keep you posted. 
D)  Please ensure that your payment reaches out office by 8 p.m. today. 
E)  Thank you; we will get back to you within three working days. 
A)  We have prepared a detailed analysis for the board. 
B)  Please confirm your attendance by replying to this message. 
C)  I'll double-check with Susan on the matter and keep you posted. 
D)  Please ensure that your payment reaches out office by 8 p.m. today. 
E)  Thank you; we will get back to you within three working days.

Question 6

Which of the following will most likely enhance the readability of your message?

Accepted Answer

A)  Using complex sentence structures 
B)  Using see-saw sentences 
C)  Using cluttering phrases 
D)  Using mixed constructions 
E)  Using short sentences 
A)  Using complex sentence structures 
B)  Using see-saw sentences 
C)  Using cluttering phrases 
D)  Using mixed constructions 
E)  Using short sentences

Question 7

Rewrite the following sentences without slang and business cliches:
1) We will not be able to attend to you at this point in time.
2) I'm certainly not going to throw you under the bus.

Accepted Answer

Students' answers will vary. O

Question 8

Which of the following sentences is the best example of the use of abstract words?

Accepted Answer

A)  He drives a 1950 Buick. 
B)  She has a good attendance record. 
C)  Her budget will be approved, provided she reduces her planned operating expenses by $2000. 
D)  She will be back in office by Thursday evening. 
E)  Every day he travels 50 miles to get to work. 
A)  He drives a 1950 Buick. 
B)  She has a good attendance record. 
C)  Her budget will be approved, provided she reduces her planned operating expenses by $2000. 
D)  She will be back in office by Thursday evening. 
E)  Every day he travels 50 miles to get to work.

Question 9

Which of the following is the most useful way of emphasizing the positive and de-emphasizing the negative in your message?

Accepted Answer

A)  Putting more positive points in the beginning 
B)  Putting more positive points in the middle 
C)  Putting more negative points in the beginning 
D)  Putting more negative points in the ending 
E)  Randomly distributing positive and negative points 
A)  Putting more positive points in the beginning 
B)  Putting more positive points in the middle 
C)  Putting more negative points in the beginning 
D)  Putting more negative points in the ending 
E)  Randomly distributing positive and negative points

Question 10

What are rubber stamps? Why is the use of rubber stamps detrimental to building goodwill with a reader?

Accepted Answer

Rubber stamps are expressions used by ha

Question 11

What is a topic sentence?

Accepted Answer

A topic sentence expresses the main idea

Question 12

Which of the following sentences uses an incorrect idiom?

Accepted Answer

A)  He knew the names of all his employees from heart. 
B)  It's hard to believe that we lost our jobs. 
C)  She built this company from scratch. 
D)  The salesperson made the deal more enticing by offering a huge discount. 
E)  When I bought my car, the dealer offered free auto maintenance for a year. 
A)  He knew the names of all his employees from heart. 
B)  It's hard to believe that we lost our jobs. 
C)  She built this company from scratch. 
D)  The salesperson made the deal more enticing by offering a huge discount. 
E)  When I bought my car, the dealer offered free auto maintenance for a year.

Question 13

The following sentence contains surplus words:
He was angry at everyone he came in contact with.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following sentences correctly uses the word "farther"?

Accepted Answer

A)  The product needs farther testing. 
B)  I can't argue any farther. 
C)  How much farther do you intend to take this matter? 
D)  How much farther is the conference room from here? 
E)  I wish the committee had discussed this farther. 
A)  The product needs farther testing. 
B)  I can't argue any farther. 
C)  How much farther do you intend to take this matter? 
D)  How much farther is the conference room from here? 
E)  I wish the committee had discussed this farther.

Question 15

Martina, an employee at a hotel, receives an email from a potential customer who wants to book one of the hotel's premiere suites for a weekend. Since all the suites have been booked for the date specified by the customer, Martina needs to turn down the customer's request. Which of the following delivers this message in the most positive manner?

Accepted Answer

A)  This is in reply to your request for one of our premiere suites. I regret to inform you that all our premiere suites are booked for your specified dates. Would you like to be notified when the suites are available? 
B)  I have received your request for one of our premiere suites. As this is the peak season, we cannot comply with the request as all our premiere suites are booked for the date specified. We sincerely hope to be contacted at a later time. 
C)  I am sorry to inform you that the premiere suites you requested for are all booked. I have instead sent you a list of the other suites available and will additionally notify you when a premiere suite is available. 
D)  Thank you for choosing us. I'm sorry to inform you that the premiere suites are unavailable for the dates that you have mentioned. You can still choose from the various other suites that we have to offer. 
E)  Although all our premiere suites are booked for the specified date, some classic suites are still available. I have attached a document with the specifications and price listing for those suites. 
A)  This is in reply to your request for one of our premiere suites. I regret to inform you that all our premiere suites are booked for your specified dates. Would you like to be notified when the suites are available? 
B)  I have received your request for one of our premiere suites. As this is the peak season, we cannot comply with the request as all our premiere suites are booked for the date specified. We sincerely hope to be contacted at a later time. 
C)  I am sorry to inform you that the premiere suites you requested for are all booked. I have instead sent you a list of the other suites available and will additionally notify you when a premiere suite is available. 
D)  Thank you for choosing us. I'm sorry to inform you that the premiere suites are unavailable for the dates that you have mentioned. You can still choose from the various other suites that we have to offer. 
E)  Although all our premiere suites are booked for the specified date, some classic suites are still available. I have attached a document with the specifications and price listing for those suites.

Question 16

The following sentence has one independent clause and one dependent clause:
Since the question was tough, I had trouble answering it.

Accepted Answer

A) True 
 B)False

Question 17

Given below is a list of rules to be followed while designing a logo. Which of the following items is NOT parallel with the other items?

Accepted Answer

A)  Create a balanced design 
B)  Avoid commonly used fonts 
C)  Take risks 
D)  Keeping it simple 
E)  Spend time on preliminary work 
A)  Create a balanced design 
B)  Avoid commonly used fonts 
C)  Take risks 
D)  Keeping it simple 
E)  Spend time on preliminary work

Question 18

Which of the following sentences uses a redundant word?

Accepted Answer

A)  It is a true fact that the company is running a loss. 
B)  We can finish the report now. 
C)  Please sign this check. 
D)  We'll meet again tomorrow at noon. 
E)  This report is longer than the previous one. 
A)  It is a true fact that the company is running a loss. 
B)  We can finish the report now. 
C)  Please sign this check. 
D)  We'll meet again tomorrow at noon. 
E)  This report is longer than the previous one.

Question 19

Which of the following sentences uses a camouflaged verb?

Accepted Answer

A)  Katie updated the company website. 
B)  She was assisted by Karen during the presentation. 
C)  The attorney recorded the conversations with his client. 
D)  The bank was forced to make an acquisition. 
E)  The company was forced to liquidate its assets. 
A)  Katie updated the company website. 
B)  She was assisted by Karen during the presentation. 
C)  The attorney recorded the conversations with his client. 
D)  The bank was forced to make an acquisition. 
E)  The company was forced to liquidate its assets.

Question 20

List at least five techniques that enhance courtesy in business messages.

Accepted Answer

Students can list any five techniques fr

Which of the following is true about topic sentences?

The use of rubber stamps in business messages signals that you have quit thinking about the reader's actual situation.

"The majority of our customers are satisfied with our products." This sentence uses abstract words.

Correct the following sentences: 1) The company needs to improve its' website. 2) After we choose the winner, we celebrated.

Which of the following statements has the least level of formality when compared to the other statements?

Which of the following will most likely enhance the readability of your message?

Rewrite the following sentences without slang and business cliches: 1) We will not be able to attend to you at this point in time. 2) I'm certainly not going to throw you under the bus.

Which of the following sentences is the best example of the use of abstract words?

Which of the following is the most useful way of emphasizing the positive and de-emphasizing the negative in your message?

What are rubber stamps? Why is the use of rubber stamps detrimental to building goodwill with a reader?

What is a topic sentence?

Which of the following sentences uses an incorrect idiom?

The following sentence contains surplus words: He was angry at everyone he came in contact with.

Which of the following sentences correctly uses the word "farther"?

The following sentence has one independent clause and one dependent clause: Since the question was tough, I had trouble answering it.

Given below is a list of rules to be followed while designing a logo. Which of the following items is NOT parallel with the other items?

Which of the following sentences uses a redundant word?

Which of the following sentences uses a camouflaged verb?

List at least five techniques that enhance courtesy in business messages.

Communicating in the Workplace

Understanding the Writing Process and the Main Forms of Business Messages

Using Visuals in Written and Oral Communication

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages Proposals

Researching Writing Reports

Writing Short Reports

Communicating Orally

Communicating in the Job Search

Filters

Exam 4: Using an Appropriate Style

Which of the following is true about topic sentences?

The use of rubber stamps in business messages signals that you have quit thinking about the reader's actual situation.

"The majority of our customers are satisfied with our products." This sentence uses abstract words.

Correct the following sentences: 1) The company needs to improve its' website. 2) After we choose the winner, we celebrated.

Which of the following statements has the least level of formality when compared to the other statements?

Which of the following will most likely enhance the readability of your message?

Rewrite the following sentences without slang and business cliches: 1) We will not be able to attend to you at this point in time. 2) I'm certainly not going to throw you under the bus.

Which of the following sentences is the best example of the use of abstract words?

Which of the following is the most useful way of emphasizing the positive and de-emphasizing the negative in your message?

What are rubber stamps? Why is the use of rubber stamps detrimental to building goodwill with a reader?

What is a topic sentence?

Which of the following sentences uses an incorrect idiom?

The following sentence contains surplus words: He was angry at everyone he came in contact with.

Which of the following sentences correctly uses the word "farther"?

The following sentence has one independent clause and one dependent clause: Since the question was tough, I had trouble answering it.

Given below is a list of rules to be followed while designing a logo. Which of the following items is NOT parallel with the other items?

Which of the following sentences uses a redundant word?

Which of the following sentences uses a camouflaged verb?

List at least five techniques that enhance courtesy in business messages.

Communicating in the Workplace

Understanding the Writing Process and the Main Forms of Business Messages

Using Visuals in Written and Oral Communication

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages Proposals

Researching Writing Reports

Writing Short Reports

Communicating Orally

Communicating in the Job Search

Filters