Exam 4: Using an Appropriate Style

Consider the following statement: "We cannot exchange this item as you have not supplied us with the original purchase invoice." How can this statement be changed to avoid blaming the reader? List some strategies that help you avoid blaming the reader.

You can help give your documents a courteous effect by _____.

Less important information can best be de-emphasized in a business message by including it _____.

Which of the following sentences uses a correct idiom?

Choose the transitional word that best fits the following sentence. Alice's grades have to be high; _____ she will not get the scholarship.

The we-viewpoint is more effective in building goodwill than the you-viewpoint.

Which of the following sentences handles its subject most positively?

The following sentence has a dangling/misplaced modifier: Believing home prices would fall, people were asked not to invest in real estate.

A see-saw sentence is one that goes back and forth between two points.

Which of the following statements best illustrates the you-viewpoint?

Which of the following sentences avoids the use of excess words?

You must be honest about your feelings and blame the reader when resolving a problem concerning him or her.

Cliches should be used sparingly because they _____.

"We take pride in our work." This sentence uses a slang word.

What is coherence?

The use of specialized language can signal to other specialists that you are qualified to communicate on their level.

Which of the following sentences is the best example of the use of specific words?

Which of the following is true about managing emphasis in a sentence?

Because the center parts of a message receive major attention, this part carries more emphasis than the other parts.

The excessive use of positive emphasis can be unethical because it _____.