Question 1

Why does a functioning KMS have a cyclical life cycle?

Accepted Answer

A) Knowledge is continually being created and that new knowledge must be placed in context and stored so that it is actionable. 
B) Knowledge has a short useful life span and needs to be replaced. 
C) As knowledge bases increase in size,they become less useful because the knowledge cannot be disseminated effectively. 
D) Knowledge tends to be categorized incorrectly initially,and needs to be refined to become useful. 
A) Knowledge is continually being created and that new knowledge must be placed in context and stored so that it is actionable. 
B) Knowledge has a short useful life span and needs to be replaced. 
C) As knowledge bases increase in size,they become less useful because the knowledge cannot be disseminated effectively. 
D) Knowledge tends to be categorized incorrectly initially,and needs to be refined to become useful. A

Question 2

The payoff from the implementation of an SAP ERP at Under Armour was an increase in its top line--growth in sales--and bottom line--growth in net income.

Accepted Answer

A) True 
 B)False  True

Question 3

CPFR is a set of data-driven business processes designed to improve the ability to predict and coordinate with supply chain partners.

Accepted Answer

A) True 
 B)False  True

Question 4

Organizations are implementing CRM systems to meet requirements of the Bioterrorism Act and other regulations for accurate record keeping.

Accepted Answer

A) True 
 B)False

Question 5

__________ is unstructured,and has strong experiential and reflective elements that distinguish it from information.

Accepted Answer

The answer of __________ is unstructured,and has strong experiential and...

Question 6

The __________ occurs when companies significantly cut or add inventories because even small increases in demand can cause a big increase in the need for parts and materials further down the supply chain.

Accepted Answer

The answer of The __________ occurs when companies significantly cut...

Question 7

There have been many CRM failures reported in the media.Major issues relating to CRM failures include each of the following except:

Accepted Answer

A) Customers rejecting loyalty programs or attempts to build loyalty. 
B) Failure to identify and focus on specific business problems that the CRM can solve. 
C) Lack of active senior management sponsorship. 
D) Trying to automate a poorly defined business process in the CRM implementation. 
A) Customers rejecting loyalty programs or attempts to build loyalty. 
B) Failure to identify and focus on specific business problems that the CRM can solve. 
C) Lack of active senior management sponsorship. 
D) Trying to automate a poorly defined business process in the CRM implementation.

Question 8

Which is not a characteristic of CRM?

Accepted Answer

A) CRM is an enterprisewide effort to acquire and retain profitable customers. 
B) An objective of CRM is to retain all customers through excellent and personalized customer service and perks. 
C) CRM focuses on building long-term,sustainable customer relationships for the purpose of increasing the company's profitability. 
D) CRM is basically a simple idea,which is to treat different customers differently according to the current or potential value to the company. 
A) CRM is an enterprisewide effort to acquire and retain profitable customers. 
B) An objective of CRM is to retain all customers through excellent and personalized customer service and perks. 
C) CRM focuses on building long-term,sustainable customer relationships for the purpose of increasing the company's profitability. 
D) CRM is basically a simple idea,which is to treat different customers differently according to the current or potential value to the company.

Question 9

SCM is the software infrastructure that links an enterprise's internal applications and supports its external business processes.

Accepted Answer

A) True 
 B)False

Question 10

__________ is a set of data-driven business processes designed to improve the ability to predict and coordinate with supply chain partners.

Accepted Answer

A) B2B e-commerce 
B) Continuous replenishment 
C) Collaborative planning,forecasting,and replenishment (CPFR) 
D) Vendor managed inventory (VMI) 
A) B2B e-commerce 
B) Continuous replenishment 
C) Collaborative planning,forecasting,and replenishment (CPFR) 
D) Vendor managed inventory (VMI)

Question 11

Which is not one of the reasons why companies might need to migrate from legacy systems to enterprise systems?

Accepted Answer

A) Legacy systems have high maintenance costs. 
B) Monolithic legacy architectures are inflexible. 
C) Legacy systems are hardwired by predefined process flows making integration with Internet-based apps difficult or impossible. 
D) Enterprise systems require retraining of end users whose productivity will slow initially as they adjust to a new way of doing their jobs. 
A) Legacy systems have high maintenance costs. 
B) Monolithic legacy architectures are inflexible. 
C) Legacy systems are hardwired by predefined process flows making integration with Internet-based apps difficult or impossible. 
D) Enterprise systems require retraining of end users whose productivity will slow initially as they adjust to a new way of doing their jobs.

Question 12

CRM is an enterprisewide effort to acquire and retain __________ customers.

Accepted Answer

The answer of CRM is an enterprisewide effort to acquire...

Question 13

Business-to-business integration (B2Bi)is vital for efficient and accurate flow of data across internal ISs and external business partners.B2Bi and secure data exchange over the Internet is done through __________.

Accepted Answer

A) wireless routers 
B) B2B gateways 
C) data sources 
D) enterprise application integration (EAI)middleware 
A) wireless routers 
B) B2B gateways 
C) data sources 
D) enterprise application integration (EAI)middleware

Question 14

Supply chains involve three main flows.Which of the following is not one of those main flows?

Accepted Answer

A) financial flow 
B) resource flow 
C) information flow 
D) material or product flow 
A) financial flow 
B) resource flow 
C) information flow 
D) material or product flow

Question 15

Variability in demand in the supply chain is amplified as orders move up the supply chain.This phenomenon is called __________.

Accepted Answer

A) market shifts 
B) the bullwhip effect 
C) continuous replenishment 
D) demand forecasting 
A) market shifts 
B) the bullwhip effect 
C) continuous replenishment 
D) demand forecasting

Question 16

A limitation of enterprise systems is that finance processes cannot be totally automated.

Accepted Answer

A) True 
 B)False

Question 17

In a survey conducted by Food Engineering magazine,the top concern of the agri-food industry was food safety in large part because worldwide distribution systems have increased the risk and range of contaminated food entering the food supply.

Accepted Answer

A) True 
 B)False

Question 18

Database vendors such as Oracle and IBM are also enterprise system vendors.

Accepted Answer

A) True 
 B)False

Question 19

CRM software enabled Travelocity to analyze clickstream data and discover how customers use their Web site.This information is leveraged to provide meaningful personalized messages in real-time,that is,while customers are using the site.

Accepted Answer

A) True 
 B)False

Question 20

Which is an example of knowledge?

Accepted Answer

A) A map giving detailed driving directions from one location to another. 
B) An up-to-the-minute traffic bulletin along the freeway that indicates a traffic slowdown due to construction. 
C) Awareness of an alternative,back-roads route to avoid traffic and construction in order to reach a destination as quickly as possible. 
D) All of the above. 
A) A map giving detailed driving directions from one location to another. 
B) An up-to-the-minute traffic bulletin along the freeway that indicates a traffic slowdown due to construction. 
C) Awareness of an alternative,back-roads route to avoid traffic and construction in order to reach a destination as quickly as possible. 
D) All of the above.

Why does a functioning KMS have a cyclical life cycle?

The payoff from the implementation of an SAP ERP at Under Armour was an increase in its top line--growth in sales--and bottom line--growth in net income.

CPFR is a set of data-driven business processes designed to improve the ability to predict and coordinate with supply chain partners.

Organizations are implementing CRM systems to meet requirements of the Bioterrorism Act and other regulations for accurate record keeping.

__________ is unstructured,and has strong experiential and reflective elements that distinguish it from information.

The __________ occurs when companies significantly cut or add inventories because even small increases in demand can cause a big increase in the need for parts and materials further down the supply chain.

There have been many CRM failures reported in the media.Major issues relating to CRM failures include each of the following except:

Which is not a characteristic of CRM?

SCM is the software infrastructure that links an enterprise's internal applications and supports its external business processes.

__________ is a set of data-driven business processes designed to improve the ability to predict and coordinate with supply chain partners.

Which is not one of the reasons why companies might need to migrate from legacy systems to enterprise systems?

CRM is an enterprisewide effort to acquire and retain __________ customers.

Business-to-business integration (B2Bi)is vital for efficient and accurate flow of data across internal ISs and external business partners.B2Bi and secure data exchange over the Internet is done through __________.

Supply chains involve three main flows.Which of the following is not one of those main flows?

Variability in demand in the supply chain is amplified as orders move up the supply chain.This phenomenon is called __________.

A limitation of enterprise systems is that finance processes cannot be totally automated.

In a survey conducted by Food Engineering magazine,the top concern of the agri-food industry was food safety in large part because worldwide distribution systems have increased the risk and range of contaminated food entering the food supply.

Database vendors such as Oracle and IBM are also enterprise system vendors.

CRM software enabled Travelocity to analyze clickstream data and discover how customers use their Web site.This information is leveraged to provide meaningful personalized messages in real-time,that is,while customers are using the site.

Which is an example of knowledge?

Information Systems in the 2010s

Infrastructure and Support Systems

Data,text,and Document Management

Network Management and Mobility

IT Security, crime, compliance, and Continuity

E-Business and E-Commerce

Mobile Computing and Commerce

Web 2.0 and Social Media

Operational Planning and Control Systems

Business Intelligence and Decision Support

IT Strategic Planning

Business Process Management and Systems Development

Global Ecology, ethics, and Social Responsibility

Filters

Exam 10: Enterprise Information Systems

Why does a functioning KMS have a cyclical life cycle?

The payoff from the implementation of an SAP ERP at Under Armour was an increase in its top line--growth in sales--and bottom line--growth in net income.

CPFR is a set of data-driven business processes designed to improve the ability to predict and coordinate with supply chain partners.

Organizations are implementing CRM systems to meet requirements of the Bioterrorism Act and other regulations for accurate record keeping.

__________ is unstructured,and has strong experiential and reflective elements that distinguish it from information.

The __________ occurs when companies significantly cut or add inventories because even small increases in demand can cause a big increase in the need for parts and materials further down the supply chain.

There have been many CRM failures reported in the media.Major issues relating to CRM failures include each of the following except:

Which is not a characteristic of CRM?

SCM is the software infrastructure that links an enterprise's internal applications and supports its external business processes.

__________ is a set of data-driven business processes designed to improve the ability to predict and coordinate with supply chain partners.

Which is not one of the reasons why companies might need to migrate from legacy systems to enterprise systems?

CRM is an enterprisewide effort to acquire and retain __________ customers.

Business-to-business integration (B2Bi)is vital for efficient and accurate flow of data across internal ISs and external business partners.B2Bi and secure data exchange over the Internet is done through __________.

Supply chains involve three main flows.Which of the following is not one of those main flows?

Variability in demand in the supply chain is amplified as orders move up the supply chain.This phenomenon is called __________.

A limitation of enterprise systems is that finance processes cannot be totally automated.

In a survey conducted by Food Engineering magazine,the top concern of the agri-food industry was food safety in large part because worldwide distribution systems have increased the risk and range of contaminated food entering the food supply.

Database vendors such as Oracle and IBM are also enterprise system vendors.

CRM software enabled Travelocity to analyze clickstream data and discover how customers use their Web site.This information is leveraged to provide meaningful personalized messages in real-time,that is,while customers are using the site.

Which is an example of knowledge?

Information Systems in the 2010s

Infrastructure and Support Systems

Data,text,and Document Management

Network Management and Mobility

IT Security, crime, compliance, and Continuity

E-Business and E-Commerce

Mobile Computing and Commerce

Web 2.0 and Social Media

Operational Planning and Control Systems

Business Intelligence and Decision Support

IT Strategic Planning

Business Process Management and Systems Development

Global Ecology, ethics, and Social Responsibility

Filters