Exam 9: Customer Relationship Management and Business Intelligence

Many companies are using webcasting to selectively broadcast reports and other information to the networked PCs of managers and specialists over corporate internets.This is an example of _______________ reporting.

According to the _______________ test,a computer could demonstrate intelligence if a human interviewer,conversing with an unseen human and an unseen computer,could not tell which was which.

According to the textbook case,the Boston Celtics management is using a data analytics tool to monitor:

Typically,a board of directors and an executive committee of the CEO and top executives develop overall organizational goals,strategies,policies,and objectives as part of a _______________ planning process.

Artificial intelligence is a science and technology based on:

Decision support systems use _______________ to support the making of semi-structured business decisions.

Who was the British AI pioneer responsible for proposing a test for determining if machines could think?

_______________ involves using multisensory human-computer interfaces that enable human users to experience computer-simulated objects,spaces,activities,and "worlds" as if they actually exist.

Genetic algorithms were first used to simulate millions of years in _______________ evolution in just a few minutes on a computer.

Online analytical processes involve all of the following analytical operations except:

_______________ decisions involve situations where it is not possible to specify in advance most of the decision procedures to follow.

Enterprise information portals can help avoid excessive surfing by employees across company and Internet websites by making it easier for them to receive or find the information and services they need.

All of the following would be controlled by the process monitoring/control category of expert systems except:

The concept of a geographic information system and data visualization dates back to the 1800s.

_______________ is an example of an unstructured,operational management decision.

New information technologies and networked PC versions of DSS software have made decision support available to lower levels of management,non-managerial individuals,and self-directed teams.

Virtual reality becomes _______________ when users,who can be anywhere in the world,use VR systems to work alone or together at a remote site.

In _______________ analysis,a user makes changes to variables,or relationships among variables,and observes the resulting changes in the values of other variables.

Which of the following statements is a characteristic of the form dimension of information?

_______________ is an example of a structured,tactical management decision.