Exam 7: Networks, Telecommunications, and Mobile Technol

Knowledge management applications focus on providing a firm's employees with tools that support group collaboration,decision making,and human resources management.

According to the textbook case,Baker Tanks was drawn to a sales force automation system for all of the following reasons except:

According to the Real World Case,customer relationship management software is easier to implement when a company is _______________.

According to the Ogilvy and Mather case,globalizing your firm's IT adds a whole new set of challenges to the firm.

Transaction processing systems (TPS)are _______________ information systems that process data resulting from the occurrence of business transactions.

E-commerce _______________.

Distribution and manufacturing are considered front office systems; customer service and sales order entry are back office systems.

According to the Real Life Case,utilization of Learning Suite by Saba Software,Inc.has reduced administrative work for employee training by _______________.

_______________ information systems support the production/operations function that includes all activities concerned with the planning and control of the processes producing goods and services.

Operational accounting systems emphasize legal and historical record-keeping and the production of accurate financial statements.

Electronic mail,voice mail,faxing,Web publishing,bulletin board systems,and paging are considered _______________ tools.

_______________ are events that occur as part of doing business,such as sales,purchases,deposits,withdrawals,refunds,and payments.

Which of the following is considered a collaborative work management tool?

The goal of interactive marketing is to enable a company to profitably use networks to attract and ___________ customers who will become partners with the business.

_______________ is defined as the use of the Internet and other networks and information technologies to support electronic commerce,enterprise communication and collaboration,and Web-enabled business processes,both within a networked enterprise and with customers and business partners.

According to the General Motors case,some large firms report as much as 80% savings on certain projects once EAI is in place.

Human resource information systems are designed to support most common human resource functions,such as recruitment,selection,hiring,job placement,performance appraisals,and training over corporate intranets.

Enterprise application integration (EAI)software provides legacy systems that perform data conversion and subordination,and application communication and messaging services.

The capabilities and potential of _______________ are driving the demand for better enterprise collaboration tools in business.

According to the Ogilvy and Mather case,important elements in a global outlook include all the following except: