Question 1

High performance organizations consistently achieve high-performance results while also creating a high quality-of-work-life for their employees.

Accepted Answer

A) True 
 B)False  True

Question 2

Contingency theory is consistent with Weber's concept of bureaucracy which is an ideal form of organizing.

Accepted Answer

A) True 
 B)False  False

Question 3

Training supervisors to support workers so they can perform to the best of their abilities is another practical lesson learned from scientific management.

Accepted Answer

A) True 
 B)False  True

Question 4

What is systems thinking? What is contingency thinking? Why are both types of thinking useful for managers in contemporary organizations?

Accepted Answer

Systems thinking views organizations as

Question 5

__________ was based on the viewpoint that managers who used good human relations in the workplace would achieve productivity.

Accepted Answer

A) Modern relations. 
B) Social relations. 
C) Scientific relations. 
D) Cultural relations. 
E) Human relations. 
A) Modern relations. 
B) Social relations. 
C) Scientific relations. 
D) Cultural relations. 
E) Human relations.

Question 6

Chevrolet-Pontiac of Canada is a division of General Motors and is composed of several departments.Using the systems theory,it would be classified as __________.

Accepted Answer

A) an entropic system 
B) a subsystem 
C) either a system or a subsystem depending on the frame of reference 
D) either an open or a closed system depending on the frame of reference 
E) a closed system 
A) an entropic system 
B) a subsystem 
C) either a system or a subsystem depending on the frame of reference 
D) either an open or a closed system depending on the frame of reference 
E) a closed system

Question 7

The three branches of the classical approach to management are __________.

Accepted Answer

A) Behaviourism,rationalism,and self?actualization. 
B) Scientific management,administrative principles,and bureaucratic organization. 
C) Authoritarian,permissive,and homeostatic. 
D) Economic,modern,and self?actualizing. 
E) Open,closed,and entropic. 
A) Behaviourism,rationalism,and self?actualization. 
B) Scientific management,administrative principles,and bureaucratic organization. 
C) Authoritarian,permissive,and homeostatic. 
D) Economic,modern,and self?actualizing. 
E) Open,closed,and entropic.

Question 8

Mary Parker Follett believed that making every employee an owner in the business would create feelings of __________.

Accepted Answer

A) Collective responsibility. 
B) Stockholder ownership. 
C) Personal control. 
D) Individual achievement. 
E) Corporate sharing. 
A) Collective responsibility. 
B) Stockholder ownership. 
C) Personal control. 
D) Individual achievement. 
E) Corporate sharing.

Question 9

Total Quality Management focuses primarily on specific quality issues within a particular segment within the larger organization.

Accepted Answer

A) True 
 B)False

Question 10

Many modern management concepts have parallels in some of the historical management writings,and contemporary managers are trying to perfect many ideas that have deep historical roots.

Accepted Answer

A) True 
 B)False

Question 11

A shift in consumer taste in a product results in a huge sales loss.According to _____________,this would lead to adaptation in several areas including product manufacturing and marketing.

Accepted Answer

A) Maslow's Theory 
B) Quality Management 
C) Behavioral Management Approaches 
D) Contingency Theory 
E) Labour Laws 
A) Maslow's Theory 
B) Quality Management 
C) Behavioral Management Approaches 
D) Contingency Theory 
E) Labour Laws

Question 12

The __________ principle,as defined by Henri Fayol,states that one person should be in charge of all activities having the same performance objective.

Accepted Answer

A) Scalar chain. 
B) Unity of command. 
C) Unity of direction. 
D) Classical design. 
E) Hawthorne. 
A) Scalar chain. 
B) Unity of command. 
C) Unity of direction. 
D) Classical design. 
E) Hawthorne.

Question 13

Which one of the following statements about bureaucracy is true?

Accepted Answer

A) The work of Max Weber is too outdated to be used in the modern science of management. 
B) The work of Max Weber still has a major impact on the present trends and directions of management. 
C) The work of Max Weber influenced only European management thinkers. 
D) Bill Gates bases the operations of Microsoft on Max Weber's theories of specialization and division of labour. 
E) Max Weber believed that a bureaucracy was the most rigid and apathetic form of organization. 
A) The work of Max Weber is too outdated to be used in the modern science of management. 
B) The work of Max Weber still has a major impact on the present trends and directions of management. 
C) The work of Max Weber influenced only European management thinkers. 
D) Bill Gates bases the operations of Microsoft on Max Weber's theories of specialization and division of labour. 
E) Max Weber believed that a bureaucracy was the most rigid and apathetic form of organization.

Question 14

Mudd has been watching some of the workers on his shift sort and put inventory in storage bins.It appears to him that much time and effort are being wasted.Mudd decides to analyze the workers' overall task and then select and train workers for specific parts of the job so as to increase workers' productivity.Mudd is applying the principles of __________.

Accepted Answer

A) scientific management 
B) seq NL_1_ \r 0 \h organizational behaviour 
C) management science 
D) contingency theory 
E) administrative management 
A) scientific management 
B) seq NL_1_ \r 0 \h organizational behaviour 
C) management science 
D) contingency theory 
E) administrative management

Question 15

Mary is very concerned with worker morale,and she frequently surveys employees to determine their level of job satisfaction.She feels that people really want to work,to take more responsibility,and to make a contribution.Her approach reflects application of scientific management principles in the workplace.

Accepted Answer

A) True 
 B)False

Question 16

One of the principles of scientific management is to develop a scientific approach to every job that includes careful selection and training of workers as well as proper supervisory support.

Accepted Answer

A) True 
 B)False

Question 17

Quantitative management is the study of the application of mathematical techniques to improve decision-making and problem-solving.

Accepted Answer

A) True 
 B)False

Question 18

According to the text,team oriented organizations value people as human assets,respect diversity and support employee involvement.

Accepted Answer

A) True 
 B)False

Question 19

__________ refers)to a job science that includes careful selection and training of workers along with proper supervisory support.

Accepted Answer

A) Administrative principles. 
B) Scientific management. 
C) Contingency theory. 
D) Self?actualization. 
E) Fayol's principles of management. 
A) Administrative principles. 
B) Scientific management. 
C) Contingency theory. 
D) Self?actualization. 
E) Fayol's principles of management.

Question 20

Which of the following statements accurately describes the role of management history relative to contemporary management thought?

Accepted Answer

A) Since the world of work and business continues to change,managers have little to gain from studying the history of management thought. 
B) Many modern management concepts have parallels in some of the historical management writings. 
C) Contemporary managers are trying to reinvent management practices 
D) There are no useful lessons to be learned from historical management principles. 
E) C and D 
A) Since the world of work and business continues to change,managers have little to gain from studying the history of management thought. 
B) Many modern management concepts have parallels in some of the historical management writings. 
C) Contemporary managers are trying to reinvent management practices 
D) There are no useful lessons to be learned from historical management principles. 
E) C and D

High performance organizations consistently achieve high-performance results while also creating a high quality-of-work-life for their employees.

Contingency theory is consistent with Weber's concept of bureaucracy which is an ideal form of organizing.

Training supervisors to support workers so they can perform to the best of their abilities is another practical lesson learned from scientific management.

What is systems thinking? What is contingency thinking? Why are both types of thinking useful for managers in contemporary organizations?

__________ was based on the viewpoint that managers who used good human relations in the workplace would achieve productivity.

Chevrolet-Pontiac of Canada is a division of General Motors and is composed of several departments.Using the systems theory,it would be classified as __________.

The three branches of the classical approach to management are __________.

Mary Parker Follett believed that making every employee an owner in the business would create feelings of __________.

Total Quality Management focuses primarily on specific quality issues within a particular segment within the larger organization.

Many modern management concepts have parallels in some of the historical management writings,and contemporary managers are trying to perfect many ideas that have deep historical roots.

A shift in consumer taste in a product results in a huge sales loss.According to _____________,this would lead to adaptation in several areas including product manufacturing and marketing.

The __________ principle,as defined by Henri Fayol,states that one person should be in charge of all activities having the same performance objective.

Which one of the following statements about bureaucracy is true?

One of the principles of scientific management is to develop a scientific approach to every job that includes careful selection and training of workers as well as proper supervisory support.

Quantitative management is the study of the application of mathematical techniques to improve decision-making and problem-solving.

According to the text,team oriented organizations value people as human assets,respect diversity and support employee involvement.

__________ refers)to a job science that includes careful selection and training of workers along with proper supervisory support.

Which of the following statements accurately describes the role of management history relative to contemporary management thought?

Intro to Management

Global Dimensions of Management

Ethics, Social Responsibility and Sustainability

Managing Entrepreneurship and Small Business

Planning and Techniques

Strategy and Strategic Management

Organizational Structure and Design

Innovation and Organizational Change

HRM: Building a Winning Culture

Leadership and Communication

Individual Behaviour

Information and Decision-Making

Motivation

Teams

Control

Operations and Services Management

Filters

Exam 2: Management Learning Past to Present

High performance organizations consistently achieve high-performance results while also creating a high quality-of-work-life for their employees.

Contingency theory is consistent with Weber's concept of bureaucracy which is an ideal form of organizing.

Training supervisors to support workers so they can perform to the best of their abilities is another practical lesson learned from scientific management.

What is systems thinking? What is contingency thinking? Why are both types of thinking useful for managers in contemporary organizations?

__________ was based on the viewpoint that managers who used good human relations in the workplace would achieve productivity.

Chevrolet-Pontiac of Canada is a division of General Motors and is composed of several departments.Using the systems theory,it would be classified as __________.

The three branches of the classical approach to management are __________.

Mary Parker Follett believed that making every employee an owner in the business would create feelings of __________.

Total Quality Management focuses primarily on specific quality issues within a particular segment within the larger organization.

Many modern management concepts have parallels in some of the historical management writings,and contemporary managers are trying to perfect many ideas that have deep historical roots.

A shift in consumer taste in a product results in a huge sales loss.According to _____________,this would lead to adaptation in several areas including product manufacturing and marketing.

The __________ principle,as defined by Henri Fayol,states that one person should be in charge of all activities having the same performance objective.

Which one of the following statements about bureaucracy is true?

One of the principles of scientific management is to develop a scientific approach to every job that includes careful selection and training of workers as well as proper supervisory support.

Quantitative management is the study of the application of mathematical techniques to improve decision-making and problem-solving.

According to the text,team oriented organizations value people as human assets,respect diversity and support employee involvement.

__________ refers)to a job science that includes careful selection and training of workers along with proper supervisory support.

Which of the following statements accurately describes the role of management history relative to contemporary management thought?

Intro to Management

Global Dimensions of Management

Ethics, Social Responsibility and Sustainability

Managing Entrepreneurship and Small Business

Planning and Techniques

Strategy and Strategic Management

Organizational Structure and Design

Innovation and Organizational Change

HRM: Building a Winning Culture

Leadership and Communication

Individual Behaviour

Information and Decision-Making

Motivation

Teams

Control

Operations and Services Management

Filters