Question 1

_________ is the ability to influence the behaviour of other people because of one's capacity to offer positive outcomes.

Accepted Answer

A) Legitimate power. 
B) Expert power. 
C) Coercive power. 
D) Referent power. 
E) Reward power. 
A) Legitimate power. 
B) Expert power. 
C) Coercive power. 
D) Referent power. 
E) Reward power. E

Question 2

Which of the following statements accurately describes communication efficiency?

Accepted Answer

A) Efficient communication occurs when the intended message of the sender and the perceived meaning of the receiver are one and the same. 
B) Efficient communication occurs at minimum cost in terms of resources expended. 
C) Efficient communication occurs in one-way,rather than two-way,communication. 
D) Efficient communication means that all noise has been eliminated from the communication process. 
E) Efficient communication is the same as effective communication. 
A) Efficient communication occurs when the intended message of the sender and the perceived meaning of the receiver are one and the same. 
B) Efficient communication occurs at minimum cost in terms of resources expended. 
C) Efficient communication occurs in one-way,rather than two-way,communication. 
D) Efficient communication means that all noise has been eliminated from the communication process. 
E) Efficient communication is the same as effective communication. B

Question 3

Len and John are managers.Len spends a lot of time scheduling work to be done and providing guidance on its accomplishment.John takes great care to listen to his subordinates' concerns and act friendly toward them.In the terminology of House's path-goal theory,Len is acting as an)__________ leader,while John is acting as an)__________ leader.

Accepted Answer

A) Directive…achievement-oriented. 
B) Directive…supportive. 
C) Achievement-oriented…participative. 
D) Achievement-oriented…supportive. 
E) Autocratic…democratic. 
A) Directive…achievement-oriented. 
B) Directive…supportive. 
C) Achievement-oriented…participative. 
D) Achievement-oriented…supportive. 
E) Autocratic…democratic. B

Question 4

Nonverbal communication takes place through such things as hand movements,body posture,eye contact,and the use of interpersonal space.

Accepted Answer

A) True 
 B)False

Question 5

Respect flows towards leaders with integrity.

Accepted Answer

A) True 
 B)False

Question 6

When a manager's charisma or interpersonal attractiveness is used to influence the behaviour of subordinates,the manager is using referent power.

Accepted Answer

A) True 
 B)False

Question 7

Communication barriers can be overcome,perceptual distortions can be minimized,and the communication process can be improved by engaging in active listening,providing constructive feedback,opening communication channels,and using space and technology.

Accepted Answer

A) True 
 B)False

Question 8

Being honest,credible and consistent in all that we do is the definition of naiveté.

Accepted Answer

A) True 
 B)False

Question 9

The Vroom-Jago leader-participation model is designed to help leaders choose an appropriate decision-making method for any problem situation.

Accepted Answer

A) True 
 B)False

Question 10

The leader may be missing lost opportunities that come from not working with "out-group" members.

Accepted Answer

A) True 
 B)False

Question 11

The electronic grapevine can be functional when the information is accurate and useful;it can be dysfunctional when the information is false,distorted,or simply based on rumour.

Accepted Answer

A) True 
 B)False

Question 12

The process of helping the source of a message say what he or she really means is called __________.

Accepted Answer

A) Managerial communication. 
B) Communicating with intent. 
C) Reflective communication. 
D) Active listening. 
E) Listening with an open ear. 
A) Managerial communication. 
B) Communicating with intent. 
C) Reflective communication. 
D) Active listening. 
E) Listening with an open ear.

Question 13

Human relations leadership style emphasizes people over tasks.

Accepted Answer

A) True 
 B)False

Question 14

The medium through which a message is conveyed from sender to receiver is called a communication channel.

Accepted Answer

A) True 
 B)False

Question 15

A high LMX relationship is usually based on perceived unfavourable personality,compatibility and competency.

Accepted Answer

A) True 
 B)False

Question 16

Guidelines for making a successful oral presentation include setting the right tone,supporting the points made in the presentation,using good visual aids,and checking the technology to be used.

Accepted Answer

A) True 
 B)False

Question 17

Message meaning is often "lost" in translation from one language to another.

Accepted Answer

A) True 
 B)False

Question 18

When a manager's charisma or interpersonal attractiveness is used to influence the behaviour of subordinates,the manager is using __________.

Accepted Answer

A) Referent power. 
B) Human relations leadership. 
C) Expert power. 
D) Position power. 
E) Participative leadership. 
A) Referent power. 
B) Human relations leadership. 
C) Expert power. 
D) Position power. 
E) Participative leadership.

Question 19

Leading is related to the other management functions.Specifically,__________ sets the direction and objectives;__________ brings the resources together to turn plans into action;__________ builds the commitments and enthusiasm needed for people to apply their talents fully to help accomplish plans;and __________ makes sure things turn out right.

Accepted Answer

A) Planning ... leading ... organizing... controlling. 
B) Leading ...  planning ... organizing ... controlling. 
C) Planning ... organizing ... leading ... controlling. 
D) Organizing ...  planning ... leading ... controlling. 
E) Leading ...  organizing ...  planning ...  controlling. 
A) Planning ... leading ... organizing... controlling. 
B) Leading ...  planning ... organizing ... controlling. 
C) Planning ... organizing ... leading ... controlling. 
D) Organizing ...  planning ... leading ... controlling. 
E) Leading ...  organizing ...  planning ...  controlling.

Question 20

__________ describes a leader who is follower-centered and committed to helping others in their work

Accepted Answer

A) Visionary leadership. 
B) Participative leadership 
C) Consultative leadership. 
D) Servant leadership 
E) Charismatic leadership. 
A) Visionary leadership. 
B) Participative leadership 
C) Consultative leadership. 
D) Servant leadership 
E) Charismatic leadership.

_________ is the ability to influence the behaviour of other people because of one's capacity to offer positive outcomes.

Which of the following statements accurately describes communication efficiency?

Nonverbal communication takes place through such things as hand movements,body posture,eye contact,and the use of interpersonal space.

Respect flows towards leaders with integrity.

When a manager's charisma or interpersonal attractiveness is used to influence the behaviour of subordinates,the manager is using referent power.

Communication barriers can be overcome,perceptual distortions can be minimized,and the communication process can be improved by engaging in active listening,providing constructive feedback,opening communication channels,and using space and technology.

Being honest,credible and consistent in all that we do is the definition of naiveté.

The Vroom-Jago leader-participation model is designed to help leaders choose an appropriate decision-making method for any problem situation.

The leader may be missing lost opportunities that come from not working with "out-group" members.

The electronic grapevine can be functional when the information is accurate and useful;it can be dysfunctional when the information is false,distorted,or simply based on rumour.

The process of helping the source of a message say what he or she really means is called __________.

Human relations leadership style emphasizes people over tasks.

The medium through which a message is conveyed from sender to receiver is called a communication channel.

A high LMX relationship is usually based on perceived unfavourable personality,compatibility and competency.

Guidelines for making a successful oral presentation include setting the right tone,supporting the points made in the presentation,using good visual aids,and checking the technology to be used.

Message meaning is often "lost" in translation from one language to another.

When a manager's charisma or interpersonal attractiveness is used to influence the behaviour of subordinates,the manager is using __________.

__________ describes a leader who is follower-centered and committed to helping others in their work

Intro to Management

Management Learning Past to Present

Global Dimensions of Management

Ethics, Social Responsibility and Sustainability

Managing Entrepreneurship and Small Business

Planning and Techniques

Strategy and Strategic Management

Organizational Structure and Design

Innovation and Organizational Change

HRM: Building a Winning Culture

Individual Behaviour

Information and Decision-Making

Motivation

Teams

Control

Operations and Services Management

Filters

Exam 11: Leadership and Communication

_________ is the ability to influence the behaviour of other people because of one's capacity to offer positive outcomes.

Which of the following statements accurately describes communication efficiency?

Nonverbal communication takes place through such things as hand movements,body posture,eye contact,and the use of interpersonal space.

Respect flows towards leaders with integrity.

When a manager's charisma or interpersonal attractiveness is used to influence the behaviour of subordinates,the manager is using referent power.

Communication barriers can be overcome,perceptual distortions can be minimized,and the communication process can be improved by engaging in active listening,providing constructive feedback,opening communication channels,and using space and technology.

Being honest,credible and consistent in all that we do is the definition of naiveté.

The Vroom-Jago leader-participation model is designed to help leaders choose an appropriate decision-making method for any problem situation.

The leader may be missing lost opportunities that come from not working with "out-group" members.

The electronic grapevine can be functional when the information is accurate and useful;it can be dysfunctional when the information is false,distorted,or simply based on rumour.

The process of helping the source of a message say what he or she really means is called __________.

Human relations leadership style emphasizes people over tasks.

The medium through which a message is conveyed from sender to receiver is called a communication channel.

A high LMX relationship is usually based on perceived unfavourable personality,compatibility and competency.

Guidelines for making a successful oral presentation include setting the right tone,supporting the points made in the presentation,using good visual aids,and checking the technology to be used.

Message meaning is often "lost" in translation from one language to another.

When a manager's charisma or interpersonal attractiveness is used to influence the behaviour of subordinates,the manager is using __________.

__________ describes a leader who is follower-centered and committed to helping others in their work

Intro to Management

Management Learning Past to Present

Global Dimensions of Management

Ethics, Social Responsibility and Sustainability

Managing Entrepreneurship and Small Business

Planning and Techniques

Strategy and Strategic Management

Organizational Structure and Design

Innovation and Organizational Change

HRM: Building a Winning Culture

Individual Behaviour

Information and Decision-Making

Motivation

Teams

Control

Operations and Services Management

Filters