Exam 12: Individual Behaviour

A manager who considers the jobs performed by the members of her department to be dull and considers changing their responsibilities to be more interesting and challenging is an example of projection.

When an individual blames his/her personal failures or problems on external causes and attributes his/her successes to internal causes,the individual is ____________.

An instructor always comes into the classroom in a cheerful mood with a smile on his face and says "good morning" in a friendly way to his students.As a result,students rarely miss his class and have a very positive attitude toward classes and the school in general.This is an example of mood contagion.

Lester is a department manager who keeps working behind closed doors and has difficulty connecting with his employees.He needs to have and develop __________________________.

The state of tension experienced by people who face extraordinary demands,constraints,or opportunities is called __________.

Getting married is a stressor.

Emotional stability is one of the "Big Five" personality traits that reflects the degree to which someone is relaxed,secure,and unworried.

Agreeableness is one of the "Big Five" personality traits that reflects the degree to which someone is outgoing,sociable,and assertive.

Emotional intelligence is an ability to understand emotions and manage relationships effectively.

_________ is a predisposition to act in a certain way toward people and things in one's environment.

Millennial generation individuals are said to be:

__________ describes the extent to which someone is emotionally detached and manipulative in using power.

Job performance is achieved through individual tradeoffs with job satisfaction.

A man has lunch with his boss also a man)and is considered to be on his way up in the organization.A woman has lunch with her boss a man)and is thought to be having an affair.This is an example of __________.

Personality tests not specifically designed for hiring decisions may result in lawsuits for bias or discrimination.

A manager who "flies off the handle" and routinely screams at the top of her lungs at workers is exhibiting a high level of positive emotional intelligence.

A form of physical and mental exhaustion that can be incapacitating both personally and with respect to one's work is __________.

The process of developing causal explanations for things that happen to people is called attribution.

The willingness to do extra duties,help others and have a positive feeling towards the organization is called:

__________ stress impairs the performance of an individual and is dysfunctional for the individual and/or the organization.