Question 1

The major drawback of feedback control is that by the time the manager has the information,the problem has already occurred.

Accepted Answer

A) True 
 B)False

Question 2

In a short essay,explain the difference between immediate corrective action and basic corrective action.

Accepted Answer

Immediate corrective action is action th

Question 3

Which statement about employee privacy is CORRECT?

Accepted Answer

A) Employers have no legal right to monitor on-the-job employee phone calls. 
B) Employers do not have the right to monitor any employee phone calls. 
C) Employers have the legal right to monitor all employee phone calls. 
D) Employers have a legal right to monitor on-the-job employee phone calls. 
A) Employers have no legal right to monitor on-the-job employee phone calls. 
B) Employers do not have the right to monitor any employee phone calls. 
C) Employers have the legal right to monitor all employee phone calls. 
D) Employers have a legal right to monitor on-the-job employee phone calls.

Question 4

Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.

Accepted Answer

A) True 
 B)False

Question 5

For addressing unemployment,this is an example of basic corrective action.

Accepted Answer

A) Government pensions. 
B) A task force to see why jobs were lost. 
C) A job training program. 
D) Unemployment fines. 
A) Government pensions. 
B) A task force to see why jobs were lost. 
C) A job training program. 
D) Unemployment fines.

Question 6

Direct supervision as a basic means of control is much more common in ________.

Accepted Answer

A) countries with political stability 
B) democracies 
C) advanced countries 
D) less technologically advanced countries 
A) countries with political stability 
B) democracies 
C) advanced countries 
D) less technologically advanced countries

Question 7

If a manager of a tennis store sees sales totals for a particular racquet significantly exceeding goals and deviating from acceptable range of variation,she might ________.

Accepted Answer

A) inquire about ordering more racquets 
B) run a sale on the racquet 
C) run a sale on other products 
D) do nothing since sales exceeded goals 
A) inquire about ordering more racquets 
B) run a sale on the racquet 
C) run a sale on other products 
D) do nothing since sales exceeded goals

Question 8

An effective control system reduces managers' need to empower employees.

Accepted Answer

A) True 
 B)False

Question 9

Basic corrective action focuses on identifying the cause of a performance deviation.

Accepted Answer

A) True 
 B)False

Question 10

What are the disadvantages of an oral report as a method of information collection for controlling purposes?

Accepted Answer

Oral reports can be provided through con

Question 11

This is the most formal type of performance measurement.

Accepted Answer

A) Industry reports. 
B) Oral reports. 
C) Written reports. 
D) Personal observation. 
A) Industry reports. 
B) Oral reports. 
C) Written reports. 
D) Personal observation.

Question 12

This kind of performance measurement method is fast and is a good platform for feedback,yet it can be private and scheduled for a single employee ahead of time.

Accepted Answer

A) MBWA. 
B) Statistical report. 
C) Oral report. 
D) Written report. 
A) MBWA. 
B) Statistical report. 
C) Oral report. 
D) Written report.

Question 13

To carry out the second step of the control process,managers at an electric shaver company need to compare the number of actual shavers sold to ________.

Accepted Answer

A) sales totals from last year 
B) planning goals for sales totals 
C) the number of possible shaver customers 
D) a competitor's sales totals 
A) sales totals from last year 
B) planning goals for sales totals 
C) the number of possible shaver customers 
D) a competitor's sales totals

Question 14

In a short essay,explain how managers compare actual performance to planned goals.

Accepted Answer

The comparing step determines the variat

Question 15

Direct supervision is the best-known form of concurrent control.

Accepted Answer

A) True 
 B)False

Question 16

When a budget is formulated,it is being used as a(n)________ tool.

Accepted Answer

A) organising 
B) leadership 
C) controlling 
D) planning 
A) organising 
B) leadership 
C) controlling 
D) planning

Question 17

Which of the following is NOT a recognised possible course of action for managers to take when actual performance falls outside of an acceptable range of variation?

Accepted Answer

A) Change the standards. 
B) Take corrective action. 
C) Ignore the performance data. 
D) Do nothing. 
A) Change the standards. 
B) Take corrective action. 
C) Ignore the performance data. 
D) Do nothing.

Question 18

Employee theft amounts to less than 30 per cent of all organisational theft and fraud.

Accepted Answer

A) True 
 B)False

Question 19

In a short essay,describe feedback control and give an example of its use.

Accepted Answer

The most popular type of control relies

Question 20

Which kind of control takes place after the actual work has been carried out?

Accepted Answer

A) Feedforward. 
B) Forward. 
C) Concurrent. 
D) Feedback. 
A) Feedforward. 
B) Forward. 
C) Concurrent. 
D) Feedback.

The major drawback of feedback control is that by the time the manager has the information,the problem has already occurred.

In a short essay,explain the difference between immediate corrective action and basic corrective action.

Which statement about employee privacy is CORRECT?

Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.

For addressing unemployment,this is an example of basic corrective action.

Direct supervision as a basic means of control is much more common in ________.

If a manager of a tennis store sees sales totals for a particular racquet significantly exceeding goals and deviating from acceptable range of variation,she might ________.

An effective control system reduces managers' need to empower employees.

Basic corrective action focuses on identifying the cause of a performance deviation.

What are the disadvantages of an oral report as a method of information collection for controlling purposes?

This is the most formal type of performance measurement.

This kind of performance measurement method is fast and is a good platform for feedback,yet it can be private and scheduled for a single employee ahead of time.

To carry out the second step of the control process,managers at an electric shaver company need to compare the number of actual shavers sold to ________.

In a short essay,explain how managers compare actual performance to planned goals.

Direct supervision is the best-known form of concurrent control.

When a budget is formulated,it is being used as a(n)________ tool.

Which of the following is NOT a recognised possible course of action for managers to take when actual performance falls outside of an acceptable range of variation?

Employee theft amounts to less than 30 per cent of all organisational theft and fraud.

In a short essay,describe feedback control and give an example of its use.

Which kind of control takes place after the actual work has been carried out?

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behaviour

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Filters

Exam 13: Foundations of Control

The major drawback of feedback control is that by the time the manager has the information,the problem has already occurred.

In a short essay,explain the difference between immediate corrective action and basic corrective action.

Which statement about employee privacy is CORRECT?

Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.

For addressing unemployment,this is an example of basic corrective action.

Direct supervision as a basic means of control is much more common in ________.

If a manager of a tennis store sees sales totals for a particular racquet significantly exceeding goals and deviating from acceptable range of variation,she might ________.

An effective control system reduces managers' need to empower employees.

Basic corrective action focuses on identifying the cause of a performance deviation.

What are the disadvantages of an oral report as a method of information collection for controlling purposes?

This is the most formal type of performance measurement.

This kind of performance measurement method is fast and is a good platform for feedback,yet it can be private and scheduled for a single employee ahead of time.

To carry out the second step of the control process,managers at an electric shaver company need to compare the number of actual shavers sold to ________.

In a short essay,explain how managers compare actual performance to planned goals.

Direct supervision is the best-known form of concurrent control.

When a budget is formulated,it is being used as a(n)________ tool.

Which of the following is NOT a recognised possible course of action for managers to take when actual performance falls outside of an acceptable range of variation?

Employee theft amounts to less than 30 per cent of all organisational theft and fraud.

In a short essay,describe feedback control and give an example of its use.

Which kind of control takes place after the actual work has been carried out?

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behaviour

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Filters