Exam 13: Foundations of Control

A law firm manager finds that one lawyer constitutes a significant deviation because she consistently outperforms other lawyers at the firm.Which immediate corrective action should the manager take?

The control function is intended to protect the organisation from threats.

An effective feedforward strategy for dealing with employee theft is ________.

Which of the following performance measurement categories must be measured subjectively rather than in objective or quantifiable terms?

Control is NOT the only managerial function that allows managers to make sure that organisational goals are being met.

A single business can experience both underperformance and overperformance at the same time.

The key to feedback controls is taking action while the problem is occurring.

In a short essay,discuss the non-formal sources of information available to managers.

An advantage of feedback control is that it improves ________.

This is used when there are concerns about racial or sexual harassment.

A major advantage of feedforward control is that it increases employee motivation.

A major part of the controlling function of management is to ________.

A mobile phone maker tests its new model with a sample audience when it is fully operational.What kind of control is this?

When actual performance falls outside of an acceptable range of variation,it is termed a(n)________.

Immediate corrective action is designed to ________.

The value of the controlling function is seen in three specific areas: planning,________.

A management information system (MIS)provides managers with ________ data.

In a short essay,discuss how positive and negative feedback are typically given and received.

MBWA can pick up moods and attitudes that other forms of measurement miss.

These forms of performance measurement provide the best and most immediate forms of feedback.