Question 1

The systematic analysis of work methods is known as operations research.

Accepted Answer

A) True 
 B)False

Question 2

Companies that compete on ______________ focus on pleasing customers and satisfying their expectations.

Accepted Answer

A)  cost 
B)  speed 
C)  flexibility 
D)  quality 
A)  cost 
B)  speed 
C)  flexibility 
D)  quality

Question 3

Which of the following is not an event or concept associated with the quality revolution?

Accepted Answer

A)  TQM (total quality management) 
B)  Internet 
C)  Six Sigma 
D)  JIT 
A)  TQM (total quality management) 
B)  Internet 
C)  Six Sigma 
D)  JIT

Question 4

Core competencies tend to be processes and not products or technologies.

Accepted Answer

A) True 
 B)False

Question 5

A warehouse operation is an example of a physical transformation process.

Accepted Answer

A) True 
 B)False

Question 6

The European Union requires that strict quality and environmental standards be met before companies can do business with member countries.

Accepted Answer

A) True 
 B)False

Question 7

China has reshaped the way firms compete globally.

Accepted Answer

A) True 
 B)False

Question 8

Lean production refers to high-volume production of a standardized product.

Accepted Answer

A) True 
 B)False

Question 9

The balanced scorecard examines a firm's performance in all the following critical areas except

Accepted Answer

A)  finances 
B)  customers 
C)  processes 
D)  All of these answer choices are correct. 
A)  finances 
B)  customers 
C)  processes 
D)  All of these answer choices are correct.

Question 10

Operations management is concerned with the _________ of a firm's productive systems.

Accepted Answer

A)  design 
B)  operation 
C)  improvement 
D)  All of these answer choices are correct. 
A)  design 
B)  operation 
C)  improvement 
D)  All of these answer choices are correct.

Question 11

Telco Inc., a manufacturing firm, is calculating its monthly productivity report. From the following raw data calculate the multifactor productivity. Labor rate $20
Machine rate $15
Units produced 50,000
Labor hours 4,000
Machine hours 2,000
Cost of materials $20,000
Cost of energy $5,000

Accepted Answer

A)  0.370 
B)  0.625 
C)  1.500 
D)  1.667 
A)  0.370 
B)  0.625 
C)  1.500 
D)  1.667

Question 12

Companies that compete on ______________ recognize the advantages of time-based competition.

Accepted Answer

A)  cost 
B)  speed 
C)  flexibility 
D)  quality 
A)  cost 
B)  speed 
C)  flexibility 
D)  quality

Question 13

The adaptation of mass production to emphasize quality and flexibility, rather than efficiency, is known as lean production.

Accepted Answer

A) True 
 B)False

Question 14

Deployment is a step in strategy formulation that evaluates the alignment between core competencies and order winners.

Accepted Answer

A) True 
 B)False

Question 15

The most current era in the evolution of operations and supply chain management is sustainability.

Accepted Answer

A) True 
 B)False

Question 16

The ratio of a firm's monthly output to the number of labor hours used in the same month would be a measure of

Accepted Answer

A)  labor productivity. 
B)  capital productivity. 
C)  machine productivity. 
D)  multifactor productivity. 
A)  labor productivity. 
B)  capital productivity. 
C)  machine productivity. 
D)  multifactor productivity.

Question 17

Operations management designs, operates, and improves marketing systems.

Accepted Answer

A) True 
 B)False

Question 18

_________________is what the firm does better than anyone else.

Accepted Answer

A)  Order qualifiers 
B)  Core competency 
C)  Positioning 
D)  Deploying 
A)  Order qualifiers 
B)  Core competency 
C)  Positioning 
D)  Deploying

Question 19

Dividing a job into a series of small tasks, each performed by a different worker, is known as

Accepted Answer

A)  craft production 
B)  scientific management 
C)  division of labor 
D)  interchangeable parts 
A)  craft production 
B)  scientific management 
C)  division of labor 
D)  interchangeable parts

Question 20

Globalization requires that firms compete only on cost and not quality, speed or flexibility.

Accepted Answer

A) True 
 B)False

Exam 1: Introduction to Operations and Supply Chain Management

The systematic analysis of work methods is known as operations research.

Companies that compete on ______________ focus on pleasing customers and satisfying their expectations.

Which of the following is not an event or concept associated with the quality revolution?

Core competencies tend to be processes and not products or technologies.

A warehouse operation is an example of a physical transformation process.

The European Union requires that strict quality and environmental standards be met before companies can do business with member countries.

China has reshaped the way firms compete globally.

Lean production refers to high-volume production of a standardized product.

The balanced scorecard examines a firm's performance in all the following critical areas except

Operations management is concerned with the _________ of a firm's productive systems.

Telco Inc., a manufacturing firm, is calculating its monthly productivity report. From the following raw data calculate the multifactor productivity. Labor rate $20 Machine rate $15 Units produced 50,000 Labor hours 4,000 Machine hours 2,000 Cost of materials $20,000 Cost of energy $5,000

Companies that compete on ______________ recognize the advantages of time-based competition.

The adaptation of mass production to emphasize quality and flexibility, rather than efficiency, is known as lean production.

Deployment is a step in strategy formulation that evaluates the alignment between core competencies and order winners.

The most current era in the evolution of operations and supply chain management is sustainability.

The ratio of a firm's monthly output to the number of labor hours used in the same month would be a measure of

Operations management designs, operates, and improves marketing systems.

_________________is what the firm does better than anyone else.

Dividing a job into a series of small tasks, each performed by a different worker, is known as

Globalization requires that firms compete only on cost and not quality, speed or flexibility.

Quality Management

Statistical Process Control

Product Design

Service Design

Processes and Technology

Capacity and Facilities Design

Human Resources

Project Management

Supply Chain Management Strategy and Design

Global Supply Chain Procurement and Distribution

Forecasting

Inventory Management

Sales and Operations Planning

Resource Planning

Lean Systems

Operational Decision-Making Tools: Decision Analysis

Operational Decision-Making Tools: Acceptance Sampling

Operational Decision-Making Tools: Facility Location Models

Operational Decision-Making Tools: Work Measurement

Operational Decison-Making Tools: Transportation and Transshipment Models

Operational Decision-Making Tools: Simulation

Operational Decision-Making Tools: Linear Programming

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