Question 1

Two-thirds of today's businesses operate globally.

Accepted Answer

A) True 
 B)False

Question 2

The most current era in the evolution of operations and supply chain management is sustainability.

Accepted Answer

A) True 
 B)False

Question 3

Henry Ford famously applied __________.

Accepted Answer

A) interchangeable parts 
B) linear programing 
C) theories of motivation 
D) mass production 
A) interchangeable parts 
B) linear programing 
C) theories of motivation 
D) mass production

Question 4

Globalization requires that firms compete only on cost and not quality,speed or flexibility.

Accepted Answer

A) True 
 B)False

Question 5

_____________ represents what the firm is in the business of doing.

Accepted Answer

A) Primary task 
B) Core competency 
C) Positioning 
D) Deploying 
A) Primary task 
B) Core competency 
C) Positioning 
D) Deploying

Question 6

A retail operation is an example of an exchange transformation process.

Accepted Answer

A) True 
 B)False

Question 7

Mass production is well suited to all of the following except

Accepted Answer

A) producing large volumes of goods quickly. 
B) adapting quickly to changes in market demand. 
C) producing standardized products for a large market. 
D) All of these answer choices are correct. 
A) producing large volumes of goods quickly. 
B) adapting quickly to changes in market demand. 
C) producing standardized products for a large market. 
D) All of these answer choices are correct.

Question 8

A manager of a global supply chain is concerned with all the following except

Accepted Answer

A) timeliness. 
B) quality. 
C) social issues. 
D) All of these answer choices are correct. 
A) timeliness. 
B) quality. 
C) social issues. 
D) All of these answer choices are correct.

Question 9

Which of the following is not an event or concept associated with the quality revolution?

Accepted Answer

A) TQM (total quality management) 
B) Internet 
C) Six Sigma 
D) JIT 
A) TQM (total quality management) 
B) Internet 
C) Six Sigma 
D) JIT

Question 10

The ____________ function helps strategy evolve by creating new ways of delivering a firm's competitive priorities.

Accepted Answer

A) finance 
B) marketing 
C) operations 
D) None of the answer choices is correct. 
A) finance 
B) marketing 
C) operations 
D) None of the answer choices is correct.

Question 11

If the units produced by a factory increased by 10% and the labor hours decreased by 10%,then the labor productivity __________.

Accepted Answer

A) decreased by 20% 
B) increased by 20% 
C) increased by 21% 
D) increased by 22% 
A) decreased by 20% 
B) increased by 20% 
C) increased by 21% 
D) increased by 22%

Question 12

The balanced scorecard examines a firm's performance in all the following critical areas except

Accepted Answer

A) finances 
B) customers 
C) processes 
D) All of these answer choices are correct. 
A) finances 
B) customers 
C) processes 
D) All of these answer choices are correct.

Question 13

The ratio of a firm's monthly output to the number of labor hours used in the same month would be a measure of

Accepted Answer

A) labor productivity. 
B) capital productivity. 
C) machine productivity. 
D) multifactor productivity. 
A) labor productivity. 
B) capital productivity. 
C) machine productivity. 
D) multifactor productivity.

Question 14

Operations management is concerned with the _________ of a firm's productive systems.

Accepted Answer

A) design 
B) operation 
C) improvement 
D) All of these answer choices are correct. 
A) design 
B) operation 
C) improvement 
D) All of these answer choices are correct.

Question 15

Because of a global recession in the late 2000s ,companies started focusing on the most critical factors to sustain their business during the downturn.

Accepted Answer

A) True 
 B)False

Question 16

Telco Inc. ,a manufacturing firm,is calculating its monthly productivity report.From the following data calculate the machine productivity. Labor rate $20
Machine rate $15
Units produced 50,000
Labor hours 4,000
Machine hours 2,000
Cost of materials $20,000
Cost of energy $5,000

Accepted Answer

A) 0..370 
B) 0.625 
C) 1.500 
D) 1.667 
A) 0..370 
B) 0.625 
C) 1.500 
D) 1.667

Question 17

Human resources management provides product demand estimates that are used in production decisions.

Accepted Answer

A) True 
 B)False

Question 18

Globalization has__________ the risk of disruptions in operations and supply chain activities;it has also provided __________ flexibility in responding to disruptions.

Accepted Answer

A) decreased;less 
B) increased;less 
C) decreased;more 
D) increased;more 
A) decreased;less 
B) increased;less 
C) decreased;more 
D) increased;more

Question 19

Single factor productivity measures compare output to an individual input.

Accepted Answer

A) True 
 B)False

Question 20

Companies that compete on ______________ pursue the elimination of all waste.

Accepted Answer

A) cost 
B) speed 
C) flexibility 
D) quality 
A) cost 
B) speed 
C) flexibility 
D) quality

Exam 1: Introduction to Operations and Supply Chain Management

Two-thirds of today's businesses operate globally.

The most current era in the evolution of operations and supply chain management is sustainability.

Henry Ford famously applied __________.

Globalization requires that firms compete only on cost and not quality,speed or flexibility.

_____________ represents what the firm is in the business of doing.

A retail operation is an example of an exchange transformation process.

Mass production is well suited to all of the following except

A manager of a global supply chain is concerned with all the following except

Which of the following is not an event or concept associated with the quality revolution?

The ____________ function helps strategy evolve by creating new ways of delivering a firm's competitive priorities.

If the units produced by a factory increased by 10% and the labor hours decreased by 10%,then the labor productivity __________.

The balanced scorecard examines a firm's performance in all the following critical areas except

The ratio of a firm's monthly output to the number of labor hours used in the same month would be a measure of

Operations management is concerned with the _________ of a firm's productive systems.

Because of a global recession in the late 2000s ,companies started focusing on the most critical factors to sustain their business during the downturn.

Telco Inc. ,a manufacturing firm,is calculating its monthly productivity report.From the following data calculate the machine productivity. Labor rate $20 Machine rate $15 Units produced 50,000 Labor hours 4,000 Machine hours 2,000 Cost of materials $20,000 Cost of energy $5,000

Human resources management provides product demand estimates that are used in production decisions.

Globalization has__________ the risk of disruptions in operations and supply chain activities;it has also provided __________ flexibility in responding to disruptions.

Single factor productivity measures compare output to an individual input.

Companies that compete on ______________ pursue the elimination of all waste.

Supplement Operational Decision-Making Tools: Decision Analysis

Quality Management

Statistical Process Control

Supplement Operational Decision-Making Tools: Acceptance Sampling

Product Design

Service Design

Processes and Technology

Capacity and Facilities

Supplement Operational Decision-Making Tools: Facility Location Models

Human Resources

Supplement Operational Decision-Making Tools: Work Measurement

Project Management

Supply Chain Management Strategy and Design

Global Supply Chain Procurement and Distribution

Supplement Operational Decision-Making Tools: Transportation and Transshipment Models

Forecasting

Inventory Management

Supplement Operational Decision-Making Tools: Simulation

Sales and Operations Planning

Supplement Operational Decision-Making Tools: Linear Programming

Enterprise Resource Planning

Lean Systems

Scheduling

Filters

Globalization has the risk of disruptions in operations and supply chain activities;it has also provided flexibility in responding to disruptions.