Question 1

What is the difference between single-loop learning and double-loop learning?

Accepted Answer

Most organizations engage in what has been called single-loop learning. When errors are detected, the correction process relies on past routines and present policies. In contrast, learning organizations use double-loop learning. When an error is detected, it is corrected in ways that involve the modification of the organization's objectives, policies, and standard routines. Double-loop learning challenges deep-rooted assumptions and norms within an organization. It provides opportunities for radically different solutions to problems and dramatic jumps in improvement.

Question 2

Experience on the job tends to be positively related to work stress.

Accepted Answer

A) True 
 B)False  False

Question 3

Organizational behavior (OB) is not a readily definable concept, but a convenient term used to encompass a variety of activities for managing change.

Accepted Answer

A) True 
 B)False  False

Question 4

Define "change agent" and describe where change is most likely to come from. Compare who is most likely to be an agent of change to who is most likely to resist change. Explain your answer.

Accepted Answer

Change agents are the people in an organ

Question 5

TNT Net is a company that you have established within the computer industry, where innovations are common. Your employees are highly trained, well educated, and hard working. They are under a great deal of stress and TNT Net is concerned that productivity and job satisfaction will decline.
-In an attempt to recognize stress early, you should be aware that symptoms may be ________.

Accepted Answer

A)  physiological 
B)  psychological 
C)  behavioral 
D)  all of the above 
E)  none of the above 
A)  physiological 
B)  psychological 
C)  behavioral 
D)  all of the above 
E)  none of the above

Question 6

Family issues, economic problems, and personality characteristics are examples of the ________ factor of potential stress.

Accepted Answer

A)  social 
B)  environmental 
C)  personnel 
D)  psychological 
E)  personal 
A)  social 
B)  environmental 
C)  personnel 
D)  psychological 
E)  personal

Question 7

Intergroup development seeks to change attitudes, stereotypes, and perceptions that groups have of each other.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is not an individual variable that influences a person's ability to handle stress?

Accepted Answer

A)  perception 
B)  job experience 
C)  social support 
D)  personality 
E)  marital status 
A)  perception 
B)  job experience 
C)  social support 
D)  personality 
E)  marital status

Question 9

Alex has a new idea for a way to cut costs in his department, but he is not willing to share his idea with his boss because the last department head that tried new cost cutting methods was recently fired. Based on the example, how can Alex's company improve the culture to create innovation?

Accepted Answer

A)  flatten the management structure in the organization 
B)  reward both successes and failures organizationally 
C)  increase the resources in Alex's department 
D)  encourage communication between various departments 
E)  promote tenured management in Alex's department 
A)  flatten the management structure in the organization 
B)  reward both successes and failures organizationally 
C)  increase the resources in Alex's department 
D)  encourage communication between various departments 
E)  promote tenured management in Alex's department

Question 10

Research demonstrates that any effort to resist change is dysfunctional in terms of organizational effectiveness.

Accepted Answer

A) True 
 B)False

Question 11

Excessive smoking, substance abuse, accident proneness, and appetite disorders are all examples of ________ symptoms of stress.

Accepted Answer

A)  personal 
B)  psychological 
C)  behavioral 
D)  physiological 
E)  pathological 
A)  personal 
B)  psychological 
C)  behavioral 
D)  physiological 
E)  pathological

Question 12

Which of the following is not a step in the appreciative inquiry process?

Accepted Answer

A)  discovery 
B)  dreaming 
C)  devising 
D)  destiny 
E)  design 
A)  discovery 
B)  dreaming 
C)  devising 
D)  destiny 
E)  design

Question 13

Which of the following has been the most studied potential source of innovation?

Accepted Answer

A)  cultural variables 
B)  structural variables 
C)  human resource factors 
D)  champions 
E)  brainstorming 
A)  cultural variables 
B)  structural variables 
C)  human resource factors 
D)  champions 
E)  brainstorming

Question 14

Mintz's Motor Repair is moving its location to a larger community 100 miles away. Mintz would like for its mechanics to move with the company but realizes that there will be some hardships associated with the move. Mintz has decided to use Lewin's three-step model in order to make the change.
-You have implemented a permanent upward adjustment of salaries for employees who relocate. You are attempting to ________.

Accepted Answer

A)  unfreeze the status quo 
B)  move the process along 
C)  refreeze the change 
D)  change a driving force 
E)  none of the above 
A)  unfreeze the status quo 
B)  move the process along 
C)  refreeze the change 
D)  change a driving force 
E)  none of the above

Question 15

All of the following are sources of organizational resistance to change except ________.

Accepted Answer

A)  structural inertia 
B)  security 
C)  limited focus of change 
D)  threat to established power relationships 
E)  group inertia 
A)  structural inertia 
B)  security 
C)  limited focus of change 
D)  threat to established power relationships 
E)  group inertia

Question 16

________ is a method of changing behavior through unstructured group interaction.

Accepted Answer

A)  Action research 
B)  Planned change 
C)  Process consultation 
D)  Sensitivity training 
E)  Psychoanalysis 
A)  Action research 
B)  Planned change 
C)  Process consultation 
D)  Sensitivity training 
E)  Psychoanalysis

Question 17

Jill is overwhelmed with the new tasks that she has been assigned since the department merger. Every day she arrives at work and makes a list of the new tasks, writes a number next to each one according to the urgency of completion, and schedules a time to complete each one. Although she's still stressed, Jill is able to get most of the work done and feels better at the end of the day. Jill is using ________ to reduce her stress.

Accepted Answer

A)  selection and placement 
B)  goal setting techniques 
C)  relaxation techniques 
D)  time-management techniques 
E)  job redesigning techniques 
A)  selection and placement 
B)  goal setting techniques 
C)  relaxation techniques 
D)  time-management techniques 
E)  job redesigning techniques

Question 18

Which of the following is not a reason why organic structures promote innovation?

Accepted Answer

A)  high formalization 
B)  low vertical differentiation 
C)  high flexibility 
D)  low centralization 
E)  cross-fertilization 
A)  high formalization 
B)  low vertical differentiation 
C)  high flexibility 
D)  low centralization 
E)  cross-fertilization

Question 19

Which of the following is not a characteristic of a learning organization?

Accepted Answer

A)  There is a shared vision upon which everyone agrees. 
B)  People sublimate their personal self-interest to work together to achieve the organization's shared vision. 
C)  Members integrate old ways of thinking with new ideas. 
D)  People openly communicate with each other. 
E)  There is consensus on the direction of the organization. 
A)  There is a shared vision upon which everyone agrees. 
B)  People sublimate their personal self-interest to work together to achieve the organization's shared vision. 
C)  Members integrate old ways of thinking with new ideas. 
D)  People openly communicate with each other. 
E)  There is consensus on the direction of the organization.

Question 20

You have decided to use action research to manage a planned change in your department. You have carefully mapped out the five steps of the process.
-In which stage of the process do you synthesize the information into primary concerns, problem areas, and possible actions?

Accepted Answer

A)  evaluation 
B)  action 
C)  analysis 
D)  feedback 
E)  diagnosis 
A)  evaluation 
B)  action 
C)  analysis 
D)  feedback 
E)  diagnosis

What is the difference between single-loop learning and double-loop learning?

Experience on the job tends to be positively related to work stress.

Organizational behavior (OB) is not a readily definable concept, but a convenient term used to encompass a variety of activities for managing change.

Define "change agent" and describe where change is most likely to come from. Compare who is most likely to be an agent of change to who is most likely to resist change. Explain your answer.

Family issues, economic problems, and personality characteristics are examples of the ________ factor of potential stress.

Intergroup development seeks to change attitudes, stereotypes, and perceptions that groups have of each other.

Which of the following is not an individual variable that influences a person's ability to handle stress?

Alex has a new idea for a way to cut costs in his department, but he is not willing to share his idea with his boss because the last department head that tried new cost cutting methods was recently fired. Based on the example, how can Alex's company improve the culture to create innovation?

Research demonstrates that any effort to resist change is dysfunctional in terms of organizational effectiveness.

Excessive smoking, substance abuse, accident proneness, and appetite disorders are all examples of ________ symptoms of stress.

Which of the following is not a step in the appreciative inquiry process?

Which of the following has been the most studied potential source of innovation?

All of the following are sources of organizational resistance to change except ________.

________ is a method of changing behavior through unstructured group interaction.

Which of the following is not a reason why organic structures promote innovation?

Which of the following is not a characteristic of a learning organization?

You have decided to use action research to manage a planned change in your department. You have carefully mapped out the five steps of the process. -In which stage of the process do you synthesize the information into primary concerns, problem areas, and possible actions?

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Filters

Exam 18: Organizational Change and Stress Management

What is the difference between single-loop learning and double-loop learning?

Experience on the job tends to be positively related to work stress.

Organizational behavior (OB) is not a readily definable concept, but a convenient term used to encompass a variety of activities for managing change.

Define "change agent" and describe where change is most likely to come from. Compare who is most likely to be an agent of change to who is most likely to resist change. Explain your answer.

Family issues, economic problems, and personality characteristics are examples of the ________ factor of potential stress.

Intergroup development seeks to change attitudes, stereotypes, and perceptions that groups have of each other.

Which of the following is not an individual variable that influences a person's ability to handle stress?

Alex has a new idea for a way to cut costs in his department, but he is not willing to share his idea with his boss because the last department head that tried new cost cutting methods was recently fired. Based on the example, how can Alex's company improve the culture to create innovation?

Research demonstrates that any effort to resist change is dysfunctional in terms of organizational effectiveness.

Excessive smoking, substance abuse, accident proneness, and appetite disorders are all examples of ________ symptoms of stress.

Which of the following is not a step in the appreciative inquiry process?

Which of the following has been the most studied potential source of innovation?

All of the following are sources of organizational resistance to change except ________.

________ is a method of changing behavior through unstructured group interaction.

Which of the following is not a reason why organic structures promote innovation?

Which of the following is not a characteristic of a learning organization?

You have decided to use action research to manage a planned change in your department. You have carefully mapped out the five steps of the process. -In which stage of the process do you synthesize the information into primary concerns, problem areas, and possible actions?

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Filters