Question 1

Which of the following statements is not true about the difference between men and women when it comes to emotional reactions?

Accepted Answer

A)  Women show greater emotional expression. 
B)  Men express emotions more intensely. 
C)  Men express anger more frequently. 
D)  Women tend to hold on to emotions longer. 
E)  Women express emotions more intensely. 
A)  Women show greater emotional expression. 
B)  Men express emotions more intensely. 
C)  Men express anger more frequently. 
D)  Women tend to hold on to emotions longer. 
E)  Women express emotions more intensely. B

Question 2

Which of the following is an example of deep acting?

Accepted Answer

A)  Sonora smiles at her cubicle neighbor when she walks by even though her behavior annoys her. 
B)  Andy tells his employee that he isn't doing a good job and that he needs to shape up. 
C)  Liz is worried about her sick dog, but makes her morning sales calls with a smile. 
D)  David invites a co-worker that he doesn't like to lunch in the hopes of getting to know him better. 
E)  Javier is angry at his boss so he calls in sick on Friday, the day the project is due, to get back at him. 
A)  Sonora smiles at her cubicle neighbor when she walks by even though her behavior annoys her. 
B)  Andy tells his employee that he isn't doing a good job and that he needs to shape up. 
C)  Liz is worried about her sick dog, but makes her morning sales calls with a smile. 
D)  David invites a co-worker that he doesn't like to lunch in the hopes of getting to know him better. 
E)  Javier is angry at his boss so he calls in sick on Friday, the day the project is due, to get back at him. D

Question 3

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor.

Accepted Answer

A) True 
 B)False  True

Question 4

When nothing in particular is going on, most individuals experience a mildly positive mood. This is known as positivity offset.

Accepted Answer

A) True 
 B)False

Question 5

Jo has a job interview. Which of the following will probably not have an effect on the way she reacts emotionally to the interview?

Accepted Answer

A)  how much sleep Jo had the night before 
B)  how much exercise Jo regularly gets 
C)  Jo's age 
D)  Jo's gender 
E)  the weather on the day of the interview 
A)  how much sleep Jo had the night before 
B)  how much exercise Jo regularly gets 
C)  Jo's age 
D)  Jo's gender 
E)  the weather on the day of the interview

Question 6

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job?

Accepted Answer

A)  felt emotions 
B)  displayed emotions 
C)  conditional emotions 
D)  required emotions 
E)  mandated emotions 
A)  felt emotions 
B)  displayed emotions 
C)  conditional emotions 
D)  required emotions 
E)  mandated emotions

Question 7

Explain affective events theory and its impact on emotional reactions.

Accepted Answer

Affective events theory (AET) is a model

Question 8

The majority of women say ________ date a co-worker.

Accepted Answer

A)  yes they would 
B)  no they wouldn't 
C)  they already 
D)  they aren't sure they would 
E)  no one should 
A)  yes they would 
B)  no they wouldn't 
C)  they already 
D)  they aren't sure they would 
E)  no one should

Question 9

Which of the following is an important insight that Affective Events Theory provides?

Accepted Answer

A)  The market does not necessarily financially reward emotional labor, since jobs with low cognitive demands and high emotional labor pay little. 
B)  Emotions provide valuable insights into how workplace hassles and uplifting events influence employee performance and satisfaction. 
C)  Surface acting is not an innate behavior, but must be learned, and is emotionally exhausting. 
D)  Women are more emotionally expressive than men, they experience emotions more intensely, and they tend to hold onto emotions longer. 
E)  Poor sleep impairs job satisfaction because people feel fatigued, irritable, and less alert. 
A)  The market does not necessarily financially reward emotional labor, since jobs with low cognitive demands and high emotional labor pay little. 
B)  Emotions provide valuable insights into how workplace hassles and uplifting events influence employee performance and satisfaction. 
C)  Surface acting is not an innate behavior, but must be learned, and is emotionally exhausting. 
D)  Women are more emotionally expressive than men, they experience emotions more intensely, and they tend to hold onto emotions longer. 
E)  Poor sleep impairs job satisfaction because people feel fatigued, irritable, and less alert.

Question 10

At what time of day are people are in the best mood? Describe how mood changes throughout the day.

Accepted Answer

We often think that people differ, depen

Question 11

When the team he supports wins the World Cup, Detleb feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

Accepted Answer

A)  It is a very strong feeling. 
B)  It is brought about by a specific event. 
C)  It has a lengthy duration. 
D)  It is a positive feeling. 
E)  It is expressed on his face. 
A)  It is a very strong feeling. 
B)  It is brought about by a specific event. 
C)  It has a lengthy duration. 
D)  It is a positive feeling. 
E)  It is expressed on his face.

Question 12

Andy, Ben, and Liza are online customer service representatives. They have all been given a reprimand by their boss. for online holiday shopping. Andy is 24 years old. Ben is 46 years old. Liza is 45 years old. Who is least likely to be upset by the reprimand?

Accepted Answer

A)  Andy 
B)  Ben 
C)  Liza 
D)  Andy and Ben 
E)  none will be upset 
A)  Andy 
B)  Ben 
C)  Liza 
D)  Andy and Ben 
E)  none will be upset

Question 13

Jack's department has three employees that are Chinese nationals. Keeping in mind that in China, negative emotions are viewed positively and pride is viewed negatively, how might Jack need to change his leadership and motivation methods with these three employees.

Accepted Answer

With his three Chinese employees Jack wo

Question 14

Which of the following is not an example of a low-positive affect of mood?

Accepted Answer

A)  sad 
B)  depressed 
C)  bored 
D)  fatigued 
E)  nervous 
A)  sad 
B)  depressed 
C)  bored 
D)  fatigued 
E)  nervous

Question 15

Julia works as a receptionist at a real estate company. Her boss just came in the door and yelled at her, telling her that the front office was a mess and that she needed to get up and clean it immediately. After her boss left the room Julia grabbed three magazines and violently slammed them into the trash can. Which of the following best describes Julia's action?

Accepted Answer

A)  an affect 
B)  a thought 
C)  a mood 
D)  an emotion 
E)  a mental process 
A)  an affect 
B)  a thought 
C)  a mood 
D)  an emotion 
E)  a mental process

Question 16

Customers shop longer when a positive employee laughs or smiles at them, making them feel happy. This passing of emotions to customers is called ________.

Accepted Answer

A)  emotional contagion 
B)  job attitudes 
C)  negotiation 
D)  leadership 
E)  creativity 
A)  emotional contagion 
B)  job attitudes 
C)  negotiation 
D)  leadership 
E)  creativity

Question 17

Explain how stress affects emotions and moods.

Accepted Answer

Stress affects emotions and moods. For e

Question 18

Felt emotions are an individual's actual emotions.

Accepted Answer

A) True 
 B)False

Question 19

In what way is negotiation different from other activities in the workplace?

Accepted Answer

A)  A lack of emotion improves performance. 
B)  Feeling bad about your performance in a negotiation is likely to improve future performance. 
C)  Displaying negative emotions, such as anger, is ineffective. 
D)  Negative outcomes do not mean that negative emotions will result. 
E)  A negative emotional state enhances performance. 
A)  A lack of emotion improves performance. 
B)  Feeling bad about your performance in a negotiation is likely to improve future performance. 
C)  Displaying negative emotions, such as anger, is ineffective. 
D)  Negative outcomes do not mean that negative emotions will result. 
E)  A negative emotional state enhances performance.

Question 20

What is emotional intelligence? Briefly explain the arguments for and against emotional intelligence.

Accepted Answer

Emotional intelligence is a person's abi

Which of the following statements is not true about the difference between men and women when it comes to emotional reactions?

Which of the following is an example of deep acting?

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor.

When nothing in particular is going on, most individuals experience a mildly positive mood. This is known as positivity offset.

Jo has a job interview. Which of the following will probably not have an effect on the way she reacts emotionally to the interview?

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job?

Explain affective events theory and its impact on emotional reactions.

The majority of women say ________ date a co-worker.

Which of the following is an important insight that Affective Events Theory provides?

At what time of day are people are in the best mood? Describe how mood changes throughout the day.

When the team he supports wins the World Cup, Detleb feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

Andy, Ben, and Liza are online customer service representatives. They have all been given a reprimand by their boss. for online holiday shopping. Andy is 24 years old. Ben is 46 years old. Liza is 45 years old. Who is least likely to be upset by the reprimand?

Jack's department has three employees that are Chinese nationals. Keeping in mind that in China, negative emotions are viewed positively and pride is viewed negatively, how might Jack need to change his leadership and motivation methods with these three employees.

Which of the following is not an example of a low-positive affect of mood?

Customers shop longer when a positive employee laughs or smiles at them, making them feel happy. This passing of emotions to customers is called ________.

Explain how stress affects emotions and moods.

Felt emotions are an individual's actual emotions.

In what way is negotiation different from other activities in the workplace?

What is emotional intelligence? Briefly explain the arguments for and against emotional intelligence.

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

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Exam 4: Emotions and Moods

Which of the following statements is not true about the difference between men and women when it comes to emotional reactions?

Which of the following is an example of deep acting?

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor.

When nothing in particular is going on, most individuals experience a mildly positive mood. This is known as positivity offset.

Jo has a job interview. Which of the following will probably not have an effect on the way she reacts emotionally to the interview?

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job?

Explain affective events theory and its impact on emotional reactions.

The majority of women say ________ date a co-worker.

Which of the following is an important insight that Affective Events Theory provides?

At what time of day are people are in the best mood? Describe how mood changes throughout the day.

When the team he supports wins the World Cup, Detleb feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

Andy, Ben, and Liza are online customer service representatives. They have all been given a reprimand by their boss. for online holiday shopping. Andy is 24 years old. Ben is 46 years old. Liza is 45 years old. Who is least likely to be upset by the reprimand?

Jack's department has three employees that are Chinese nationals. Keeping in mind that in China, negative emotions are viewed positively and pride is viewed negatively, how might Jack need to change his leadership and motivation methods with these three employees.

Which of the following is not an example of a low-positive affect of mood?

Customers shop longer when a positive employee laughs or smiles at them, making them feel happy. This passing of emotions to customers is called ________.

Explain how stress affects emotions and moods.

Felt emotions are an individual's actual emotions.

In what way is negotiation different from other activities in the workplace?

What is emotional intelligence? Briefly explain the arguments for and against emotional intelligence.

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters