Question 1

If a team's members have similar mental models, what will they likely do?

Accepted Answer

A)  loaf on others' efforts 
B)  demonstrate high reflexivity 
C)  display low self efficacy 
D)  become involved in relationship conflict 
E)  focus on what needs to be done 
A)  loaf on others' efforts 
B)  demonstrate high reflexivity 
C)  display low self efficacy 
D)  become involved in relationship conflict 
E)  focus on what needs to be done E

Question 2

Team members with good listening, feedback, and conflict resolution skills possess ________.

Accepted Answer

A)  technical expertise 
B)  problem-solving skills 
C)  decision-making skills 
D)  interpersonal skills 
E)  cognitive appraisal skills 
A)  technical expertise 
B)  problem-solving skills 
C)  decision-making skills 
D)  interpersonal skills 
E)  cognitive appraisal skills D

Question 3

You are the vice-president of a division of a large, multi-national company that makes electronic equipment for consumers and the military. You have several managers that have created some teams. Also, there are several projects underway and you need to decide what types of teams to use for each situation.
-Your company has recently landed a contract to design and manufacture a new state-of-the-art electronic device for the military. This will be a very complex project, requiring many different types of skills. Which of the following types of teams is most suited for the project?

Accepted Answer

A)  problem-solving 
B)  self-managed 
C)  cross-functional 
D)  virtual 
E)  task-resolution 
A)  problem-solving 
B)  self-managed 
C)  cross-functional 
D)  virtual 
E)  task-resolution C

Question 4

Discuss the difference between a work group and a work team.

Accepted Answer

A work group is a group that interacts p

Question 5

Cross-functional teams are made up of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task.

Accepted Answer

A) True 
 B)False

Question 6

Susan is well organized and enjoys providing structure for the group. Her role within the work team may be described as the "maintainer."

Accepted Answer

A) True 
 B)False

Question 7

Leadership is especially important in ________-where different teams need to coordinate their efforts to produce a desired outcome.

Accepted Answer

A)  technical teams 
B)  self-managed teams 
C)  problem-solving teams 
D)  management teams 
E)  multi-team systems 
A)  technical teams 
B)  self-managed teams 
C)  problem-solving teams 
D)  management teams 
E)  multi-team systems

Question 8

Teams can be classified based on their objectives. Identify and discuss the four most common forms of work teams.

Accepted Answer

Teams can do a variety of things. They c

Question 9

Jillian is project lead for a team that is writing, programming, testing, and performing quality assurance on a new Spanish language software program. Jillian is in Boston where the developing house is located. Her writers are in Spain. Her programmers are in India. Her testers are in Texas. And her quality assurance team is in Argentina. After given clear specifications, each team has authority to make the necessary decisions to complete their task, or send a task back to another part of the team. Which of the following best describes Jillian's team?

Accepted Answer

A)  cross-functional virtual 
B)  self-managed face-to-face 
C)  problem-solving virtual 
D)  problem-solving face-to-face 
E)  cross-functional face-to-face 
A)  cross-functional virtual 
B)  self-managed face-to-face 
C)  problem-solving virtual 
D)  problem-solving face-to-face 
E)  cross-functional face-to-face

Question 10

There are four contextual factors that appear to be most significantly related to team performance. Which of the following is not one of those factors?

Accepted Answer

A)  adequate resources 
B)  work autonomy 
C)  effective leadership 
D)  a performance evaluation and reward system that reflects team contributions 
E)  All of the above are contextual factors. 
A)  adequate resources 
B)  work autonomy 
C)  effective leadership 
D)  a performance evaluation and reward system that reflects team contributions 
E)  All of the above are contextual factors.

Question 11

You are the manager of a software design firm that develops software projects using teams of specialists. One of your most successful teams has been together for nearly 5 years. In the past, this team has performed effectively, and you have been very satisfied with the team's output. Recently, however, you have noticed a marked decrease in the team's performance. You investigate to determine the problem.
-During an interview with one team member, you learn that several members of the team have had conflicts regarding the content of a task to which the team was recently assigned. Are these conflicts likely to be reducing the group's productivity?

Accepted Answer

A)  Yes, because interpersonal conflicts always hurt a team's performance. 
B)  No, because conflicts based on personal animosity rarely affect team operations. 
C)  Yes, because task-related conflicts lead to poor team decisions. 
D)  No, because task-related conflicts usually benefit the performance of a team. 
E)  Yes, because disagreements about tasks usually lessen groupthink. 
A)  Yes, because interpersonal conflicts always hurt a team's performance. 
B)  No, because conflicts based on personal animosity rarely affect team operations. 
C)  Yes, because task-related conflicts lead to poor team decisions. 
D)  No, because task-related conflicts usually benefit the performance of a team. 
E)  Yes, because disagreements about tasks usually lessen groupthink.

Question 12

In countries, such as Mexico, where ________ is high, self-managed teams are not usually productive or successful.

Accepted Answer

A)  power distance 
B)  population 
C)  collectivism 
D)  individualism 
E)  diversity 
A)  power distance 
B)  population 
C)  collectivism 
D)  individualism 
E)  diversity

Question 13

In a ________ team the manager's job becomes managing outside the team.

Accepted Answer

A)  technical 
B)  self-managed 
C)  problem-solving 
D)  management 
E)  reactive 
A)  technical 
B)  self-managed 
C)  problem-solving 
D)  management 
E)  reactive

Question 14

Which of the following is not a method to determine whether or not to use a team for a project?

Accepted Answer

A)  Determine the complexity of the work. 
B)  Analyze reward options. 
C)  Analyze the project's goals. 
D)  Determine interdependence of the task objectives. 
E)  Analyze the common purpose. 
A)  Determine the complexity of the work. 
B)  Analyze reward options. 
C)  Analyze the project's goals. 
D)  Determine interdependence of the task objectives. 
E)  Analyze the common purpose.

Question 15

You are the manager of a software design firm that develops software projects using teams of specialists. One of your most successful teams has been together for nearly 5 years. In the past, this team has performed effectively, and you have been very satisfied with the team's output. Recently, however, you have noticed a marked decrease in the team's performance. You investigate to determine the problem.
-After interviewing all 7 team members, you determine that one of the team members performs routine administrative tasks that are rarely visible to any of the other team members. You suspect that this team member may be loafing off and lagging in his duties. You could most likely improve that team member's output by ________.

Accepted Answer

A)  encouraging him to work more independently 
B)  making his work clearly visible to the other team members 
C)  hiring other team members who perform similar tasks 
D)  providing him with administrative training 
E)  giving him additional assignments to complete 
A)  encouraging him to work more independently 
B)  making his work clearly visible to the other team members 
C)  hiring other team members who perform similar tasks 
D)  providing him with administrative training 
E)  giving him additional assignments to complete

Question 16

Evidence tends to suggest that performance across teams will be higher if an organization ________.

Accepted Answer

A)  forms only teams high in conscientiousness 
B)  forms only teams low in conscientiousness 
C)  forms both teams high in conscientious and teams low in conscientiousness 
D)  seeds each team with a few people who score high on conscientiousness 
E)  seeds each team with a few people who score low on conscientiousness 
A)  forms only teams high in conscientiousness 
B)  forms only teams low in conscientiousness 
C)  forms both teams high in conscientious and teams low in conscientiousness 
D)  seeds each team with a few people who score high on conscientiousness 
E)  seeds each team with a few people who score low on conscientiousness

Question 17

Membership on virtual teams is usually restricted to employees living within the same country.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following helps explain the current popularity of teams? Teams ________.

Accepted Answer

A)  are easier to manage 
B)  better utilize employee talents 
C)  are less expensive 
D)  promote socialization and cohesion 
E)  greatly increase efficiency 
A)  are easier to manage 
B)  better utilize employee talents 
C)  are less expensive 
D)  promote socialization and cohesion 
E)  greatly increase efficiency

Question 19

Process variables include all of the following except ________.

Accepted Answer

A)  climate of trust 
B)  member commitment to a common purpose 
C)  team efficacy 
D)  minimized social loafing 
E)  specific goals 
A)  climate of trust 
B)  member commitment to a common purpose 
C)  team efficacy 
D)  minimized social loafing 
E)  specific goals

Question 20

You are the vice-president of a division of a large, multi-national company that makes electronic equipment for consumers and the military. You have several managers that have created some teams. Also, there are several projects underway and you need to decide what types of teams to use for each situation.
-Jack, your director of manufacturing, has decided to create a team of eleven employees from quality control. Jack gives the team members the responsibility of scheduling their own work and evaluating each other's performance. This is an example of a ________ team.

Accepted Answer

A)  problem-solving 
B)  self-managed 
C)  cross-functional 
D)  virtual 
E)  task-resolution 
A)  problem-solving 
B)  self-managed 
C)  cross-functional 
D)  virtual 
E)  task-resolution

If a team's members have similar mental models, what will they likely do?

Team members with good listening, feedback, and conflict resolution skills possess ________.

Discuss the difference between a work group and a work team.

Cross-functional teams are made up of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task.

Susan is well organized and enjoys providing structure for the group. Her role within the work team may be described as the "maintainer."

Leadership is especially important in ________-where different teams need to coordinate their efforts to produce a desired outcome.

Teams can be classified based on their objectives. Identify and discuss the four most common forms of work teams.

There are four contextual factors that appear to be most significantly related to team performance. Which of the following is not one of those factors?

In countries, such as Mexico, where ________ is high, self-managed teams are not usually productive or successful.

In a ________ team the manager's job becomes managing outside the team.

Which of the following is not a method to determine whether or not to use a team for a project?

Evidence tends to suggest that performance across teams will be higher if an organization ________.

Membership on virtual teams is usually restricted to employees living within the same country.

Which of the following helps explain the current popularity of teams? Teams ________.

Process variables include all of the following except ________.

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Communication

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 10: Understanding Work Teams

If a team's members have similar mental models, what will they likely do?

Team members with good listening, feedback, and conflict resolution skills possess ________.

Discuss the difference between a work group and a work team.

Cross-functional teams are made up of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task.

Susan is well organized and enjoys providing structure for the group. Her role within the work team may be described as the "maintainer."

Leadership is especially important in ________-where different teams need to coordinate their efforts to produce a desired outcome.

Teams can be classified based on their objectives. Identify and discuss the four most common forms of work teams.

There are four contextual factors that appear to be most significantly related to team performance. Which of the following is not one of those factors?

In countries, such as Mexico, where ________ is high, self-managed teams are not usually productive or successful.

In a ________ team the manager's job becomes managing outside the team.

Which of the following is not a method to determine whether or not to use a team for a project?

Evidence tends to suggest that performance across teams will be higher if an organization ________.

Membership on virtual teams is usually restricted to employees living within the same country.

Which of the following helps explain the current popularity of teams? Teams ________.

Process variables include all of the following except ________.

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Communication

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters