Exam 4: Learning and Performance Management

A training session by the Shanghai Hongfeng Leadership School is highlighted in "Ethics Competency: Spanked at the Bank." What was the result of Changzhi Zhangze Rural Commercial Bank's use of this leadership program?

Symbolizing can be defined as

The end result of an individual going through a classical conditioning process is a

In a variable interval schedule, the amount of time between reinforcers

Terry wants to perfect his breaststroke; he spends time watching videos of Michael Phelps swimming so he can observe his breaststroke technique. Terry is engaged in

Describe the four types of intermittent reinforcement schedules. Which are time-based and which are behavior-based?

Which of the following statements regarding reinforcement and rewards is TRUE?

In order to be defined as a punisher, an action must

______ occurs when an unpleasant event that precedes the employee behavior is removed when the desired behavior occurs.

What is a kaizen?

Discuss the following principles of positive reinforcement: contingent reinforcement, immediate reinforcement, reinforcement size, and reinforcement deprivation.

What is the difference between a primary and a secondary reinforcer? Provide an example of each and list the three categories of secondary reinforcers.

Which of the following is NOT a condition that must be met in order for vicarious learning to occur?

Describe the three elements in a contingency of reinforcement.

When monetary reinforcement comes regularly at the end of a specific period of time, such as at the end of each month, it is a type of _______ schedule.

The individual piece-rate system used in many manufacturing plants is an example of a ______ schedule.

A relatively permanent change in knowledge or observable behavior that results from practice or experience is called conditioning.

Crystal is the manager of a local beauty supply store. She allows her employees to handle customer complaints in the manner they think will best solve the situation. Crystal has empowered her employees.

______ is a behavioral contingency that increases the frequency of a particular behavior that it follows.

How does a response in operant conditioning become a learned behavior?