Exam 4: Learning and Performance Management

In "Teams Competency: Steelcase Inc.," the implementation of teams at Steelcase has made its workers more productive.

"Ethics Competency: Spanked at the Bank," highlights the effective use of punishment by Changzhi Zhangze Rural Commercial Bank.

What is the difference between a fixed ratio schedule and a variable ratio schedule? Provide an example of each.

An unpleasant event occurring following a behavior and decreasing that behavior's frequency is referred to as

According to "Across Cultures Competency," sending yellow roses in France is considered inappropriate because the color yellow symbolizes infidelity.

Cameron will only receive a bonus if he refers new customers. This is an example of

Core benefits, optional benefits, and other benefits are the three categories of ______ reinforcers.

At the staff meeting, Camille explained the new safety rules to her employees and told them that if an employee does not follow the new rules, he or she will be placed on probation. In this scenario, the safety rules are an antecedent.

When an individual plans his or her actions based on the level of performance he or she desires, it is referred to as

Salaries, bonuses, and fringe benefits such as vacation time are ______ rewards.

Positive reinforcement will increase the frequency of employee behavior; negative reinforcement will not.

Milton and his boss Daniel are in the process of setting Milton's sales goal for the coming year. If Milton meets his goal, he will earn a bonus. If he fails to meet his goal, he will have to add more clients to his client base. In this example, what is the antecedent?

Most everyday behaviors such as walking and talking are the result of classical conditioning.

In "Learning From Experience: Driving for Uber," the transportation network company, Uber Technologies has yet to expand into the international market.

List the guidelines that leaders should keep in mind when using social learning theory to influence employee behavior in organizations.