Question 1

Which of the following statements regarding reinforcement is TRUE?

Accepted Answer

A)  The less an individual is deprived of a reinforcer, the greater effect it will have on the future occurrence of the desired behavior. 
B)  A reinforcer should be administered regardless of whether the desired behavior is performed. 
C)  A reinforcer will be most effective if administered immediately after the desired behavior has occurred. 
D)  The larger the amount of reinforcer delivered after the desired behavior, the less effective the reinforcer will be on the desired behavior. 
A)  The less an individual is deprived of a reinforcer, the greater effect it will have on the future occurrence of the desired behavior. 
B)  A reinforcer should be administered regardless of whether the desired behavior is performed. 
C)  A reinforcer will be most effective if administered immediately after the desired behavior has occurred. 
D)  The larger the amount of reinforcer delivered after the desired behavior, the less effective the reinforcer will be on the desired behavior.

Question 2

What is important for leaders to understand regarding the use of punishment?

Accepted Answer

A)  As a form of punishment, public reprimands are more effective than private reprimands. 
B)  When using an oral reprimand regarding an employee's behavior, leaders should refrain from focusing on specific actions. 
C)  A leader needs to use either punishment or positive reinforcement, but not both. 
D)  When using punishment, a leader must specify an alternative behavior to the employee. 
A)  As a form of punishment, public reprimands are more effective than private reprimands. 
B)  When using an oral reprimand regarding an employee's behavior, leaders should refrain from focusing on specific actions. 
C)  A leader needs to use either punishment or positive reinforcement, but not both. 
D)  When using punishment, a leader must specify an alternative behavior to the employee.

Question 3

The process by which individuals learn to link the information from a neutral stimulus to a stimulus that causes a response is called

Accepted Answer

A)  negative reinforcement. 
B)  classical conditioning. 
C)  positive reinforcement. 
D)  operant conditioning. 
A)  negative reinforcement. 
B)  classical conditioning. 
C)  positive reinforcement. 
D)  operant conditioning.

Question 4

Frank owns three deli shops in town. Employees are awarded gift cards for adhering to standards set forth for sandwich preparation and shop cleanliness. In order to reinforce the standards he has set forth, Frank makes inspections of each shop at random times. This is an example of

Accepted Answer

A)  a continuous interval schedule. 
B)  a variable interval schedule. 
C)  a fixed ratio schedule. 
D)  a variable ratio schedule. 
A)  a continuous interval schedule. 
B)  a variable interval schedule. 
C)  a fixed ratio schedule. 
D)  a variable ratio schedule.

Question 5

The premise behind operant conditioning is the learning of ______ behavior.

Accepted Answer

A)  negative 
B)  conditioned 
C)  voluntary 
D)  routine 
A)  negative 
B)  conditioned 
C)  voluntary 
D)  routine

Question 6

In a ______ schedule, a certain number of desired behaviors must occur before the reinforcer is delivered, but the number of behaviors varies around some average.

Accepted Answer

A)  fixed ratio 
B)  continuous ratio 
C)  variable ratio 
D)  average ratio 
A)  fixed ratio 
B)  continuous ratio 
C)  variable ratio 
D)  average ratio

Question 7

Knowledge acquisition through the mental processing of information by observing and imitating others is the premise behind

Accepted Answer

A)  social learning theory. 
B)  classical conditioning. 
C)  operant conditioning. 
D)  reinforcement schedules. 
A)  social learning theory. 
B)  classical conditioning. 
C)  operant conditioning. 
D)  reinforcement schedules.

Question 8

The relatively permanent change in knowledge or observable behavior that results from practice or experience is referred to as

Accepted Answer

A)  conditioning. 
B)  reinforcement. 
C)  learning. 
D)  punishment. 
A)  conditioning. 
B)  reinforcement. 
C)  learning. 
D)  punishment.

Question 9

Which of the following is NOT one of the primary types of intermittent schedules?

Accepted Answer

A)  fixed interval 
B)  variable ratio 
C)  continuous ratio 
D)  variable interval 
A)  fixed interval 
B)  variable ratio 
C)  continuous ratio 
D)  variable interval

Question 10

According to "Ethics Competency: Time Off for Bad Behavior," Samuel Waksal, former CEO of the biotech firm ImClone served time in a federal prison for

Accepted Answer

A)  bank fraud. 
B)  sexual harassment. 
C)  insider trading. 
D)  embezzlement. 
A)  bank fraud. 
B)  sexual harassment. 
C)  insider trading. 
D)  embezzlement.

Question 11

The terms reinforcement and reward are interchangeable.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is NOT TRUE regarding the use of punishment in the workplace?

Accepted Answer

A)  Punishment suppresses employee initiative and flexibility. 
B)  Punishment produces a conditioned fear of management. 
C)  Organizations that rely on punishment have low rates of employee turnover. 
D)  Controlling the use of undesirable behavior through punishment is often contingent on the leader's presence. 
A)  Punishment suppresses employee initiative and flexibility. 
B)  Punishment produces a conditioned fear of management. 
C)  Organizations that rely on punishment have low rates of employee turnover. 
D)  Controlling the use of undesirable behavior through punishment is often contingent on the leader's presence.

Question 13

Compare classical conditioning with operant conditioning. What is the premise behind each and what person is most associated with each theory?

Accepted Answer

Classical conditioning is the process by

Question 14

Knowledge acquisition through the mental processing of information by observing and imitating others is the premise behind social learning theory.

Accepted Answer

A) True 
 B)False

Question 15

A kaizen is a suggestion that results in safety, cost, or quality improvements.

Accepted Answer

A) True 
 B)False

Question 16

Based on "Learning From Experience: Driving at Uber," which of the following statements regarding Uber is NOT TRUE?

Accepted Answer

A)  For Uber drivers the benefits the company provides are more important than the pay that they receive. 
B)  Uber drivers are not employees, but are independent contractors. 
C)  Uber was rated the "Most Important Private Company of 2016." 
D)  Uber drivers can earn higher fares if they choose to drive when surge prices are charged. 
A)  For Uber drivers the benefits the company provides are more important than the pay that they receive. 
B)  Uber drivers are not employees, but are independent contractors. 
C)  Uber was rated the "Most Important Private Company of 2016." 
D)  Uber drivers can earn higher fares if they choose to drive when surge prices are charged.

Question 17

Which learning theory is LEAST likely to be used in work settings?

Accepted Answer

A)  operant conditioning 
B)  classical conditioning 
C)  contingency of reinforcement 
D)  social learning 
A)  operant conditioning 
B)  classical conditioning 
C)  contingency of reinforcement 
D)  social learning

Question 18

The person most closely associated with social learning theory is

Accepted Answer

A)  Albert Bandura. 
B)  B.F. Skinner. 
C)  Ivan Pavlov. 
D)  John Watson. 
A)  Albert Bandura. 
B)  B.F. Skinner. 
C)  Ivan Pavlov. 
D)  John Watson.

Question 19

Which of the following is NOT a step in the extinction procedure?

Accepted Answer

A)  identifying the behavior to be reduced or eliminated 
B)  identifying the reinforcer that maintains the behavior 
C)  explaining the negative consequences of the behavior 
D)  stopping the reinforcer 
A)  identifying the behavior to be reduced or eliminated 
B)  identifying the reinforcer that maintains the behavior 
C)  explaining the negative consequences of the behavior 
D)  stopping the reinforcer

Question 20

An individual's estimate of his or her own ability to perform a specific task in a particular situation is called

Accepted Answer

A)  self-control. 
B)  self-efficacy. 
C)  self-empowerment. 
D)  self-awareness. 
A)  self-control. 
B)  self-efficacy. 
C)  self-empowerment. 
D)  self-awareness.

Which of the following statements regarding reinforcement is TRUE?

What is important for leaders to understand regarding the use of punishment?

The process by which individuals learn to link the information from a neutral stimulus to a stimulus that causes a response is called

Frank owns three deli shops in town. Employees are awarded gift cards for adhering to standards set forth for sandwich preparation and shop cleanliness. In order to reinforce the standards he has set forth, Frank makes inspections of each shop at random times. This is an example of

The premise behind operant conditioning is the learning of ______ behavior.

In a ______ schedule, a certain number of desired behaviors must occur before the reinforcer is delivered, but the number of behaviors varies around some average.

Knowledge acquisition through the mental processing of information by observing and imitating others is the premise behind

The relatively permanent change in knowledge or observable behavior that results from practice or experience is referred to as

Which of the following is NOT one of the primary types of intermittent schedules?

According to "Ethics Competency: Time Off for Bad Behavior," Samuel Waksal, former CEO of the biotech firm ImClone served time in a federal prison for

The terms reinforcement and reward are interchangeable.

Which of the following is NOT TRUE regarding the use of punishment in the workplace?

Compare classical conditioning with operant conditioning. What is the premise behind each and what person is most associated with each theory?

Knowledge acquisition through the mental processing of information by observing and imitating others is the premise behind social learning theory.

A kaizen is a suggestion that results in safety, cost, or quality improvements.

Based on "Learning From Experience: Driving at Uber," which of the following statements regarding Uber is NOT TRUE?

Which learning theory is LEAST likely to be used in work settings?

The person most closely associated with social learning theory is

Which of the following is NOT a step in the extinction procedure?

An individual's estimate of his or her own ability to perform a specific task in a particular situation is called

Learning About Organizational Behavior

Individual Difference and Job Attitudes

Perceptions and Attributions

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression

Interpersonal Communication in Organizations

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Managing Organizational Change

Filters

Exam 4: Learning and Performance Management

Which of the following statements regarding reinforcement is TRUE?

What is important for leaders to understand regarding the use of punishment?

The process by which individuals learn to link the information from a neutral stimulus to a stimulus that causes a response is called

Frank owns three deli shops in town. Employees are awarded gift cards for adhering to standards set forth for sandwich preparation and shop cleanliness. In order to reinforce the standards he has set forth, Frank makes inspections of each shop at random times. This is an example of

The premise behind operant conditioning is the learning of ______ behavior.

In a ______ schedule, a certain number of desired behaviors must occur before the reinforcer is delivered, but the number of behaviors varies around some average.

Knowledge acquisition through the mental processing of information by observing and imitating others is the premise behind

The relatively permanent change in knowledge or observable behavior that results from practice or experience is referred to as

Which of the following is NOT one of the primary types of intermittent schedules?

According to "Ethics Competency: Time Off for Bad Behavior," Samuel Waksal, former CEO of the biotech firm ImClone served time in a federal prison for

The terms reinforcement and reward are interchangeable.

Which of the following is NOT TRUE regarding the use of punishment in the workplace?

Compare classical conditioning with operant conditioning. What is the premise behind each and what person is most associated with each theory?

Knowledge acquisition through the mental processing of information by observing and imitating others is the premise behind social learning theory.

A kaizen is a suggestion that results in safety, cost, or quality improvements.

Based on "Learning From Experience: Driving at Uber," which of the following statements regarding Uber is NOT TRUE?

Which learning theory is LEAST likely to be used in work settings?

The person most closely associated with social learning theory is

Which of the following is NOT a step in the extinction procedure?

An individual's estimate of his or her own ability to perform a specific task in a particular situation is called

Learning About Organizational Behavior

Individual Difference and Job Attitudes

Perceptions and Attributions

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression

Interpersonal Communication in Organizations

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Managing Organizational Change

Filters