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    Exam 14: Customer Satisfaction and Customer Relationships
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    The Hierarchy of Customer Behavior Is
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The Hierarchy of Customer Behavior Is

Question 56

Question 56

Multiple Choice

The hierarchy of customer behavior is


A) trial, repeat, awareness, loyalty.
B) loyalty, awareness, repeat, trial.
C) trial, repeat, awareness, loyalty
D) awareness, trial, repeat, loyalty.

Correct Answer:

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