Consumer Expectations Are ________ Beliefs About ________ Provisions That Act

Multiple Choice

Consumer expectations are ________ beliefs about ________ provisions that act as a standard or reference point for judging ________ performance.

A) experiential; service; post-purchase
B) pre-purchase; specific; post-purchase
C) pre-purchase; performance; post-purchase
D) post-purchase; service; post-purchase
E) post-purchase; service; pre-purchase