Multiple Choice
By emphasising productivity and efficiency, what have service output measures tended to ignore?
A) Effectiveness
B) The ratio of outputs to inputs
C) Time-based standards
D) Quantitative information
E) Costs of improvement
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q15: Factors known to influence satisfaction evaluations, directly
Q16: In the gaps model of service quality,
Q17: To build a service satisfaction information system,
Q18: What happens backstage in an organisation has
Q19: Recent research that highlighted the impact of
Q21: Consumer expectations are _ beliefs about _
Q22: Emotional value is derived from the service's
Q23: A comparison of the ratio of buyer's
Q24: Which of the following statements is NOT
Q25: In Herzberg's two-factor theory, dissatisfiers play the