Question 1

Which of the following is a common heuristic for assembly line balancing?

Accepted Answer

A)  first come, first served 
B)  least preceding tasks 
C)  earliest due date first 
D)  ranked positional weight 
E)  most preceding tasks

Question 2

Four of the components of job design are:

Accepted Answer

A)  employment stability, work schedules, work sampling, and motivation & incentive systems. 
B)  job specialization, job expansion, psychological components, and self-directed teams. 
C)  labor specialization and enrichment, motivation and incentive systems, employment stability, and work sampling. 
D)  ergonomics and work methods, method time measurement, work schedules, and incentive systems. 
E)  labor specialization, time studies, work sampling, and pre-determined time standards.

Question 3

In a product-oriented layout, what is the process of deciding how to assign tasks to workstations?

Accepted Answer

A)  station balancing 
B)  process balancing 
C)  task allocation 
D)  assembly-line balancing 
E)  work allocation

Question 4

A product-oriented layout would be MOST appropriate for which one of the following businesses?

Accepted Answer

A)  fast-food 
B)  steel making 
C)  insurance sales 
D)  clothing alterations 
E)  a grocery store

Question 5

Mutual trust is:

Accepted Answer

A)  when employees have gained the trust of management. 
B)  reflected in reasonable, documented employment policies that are honestly and equitably implemented to the satisfaction of both management and employee. 
C)  when management has gained the trust of the employees. 
D)  when management recognizes that the employees are competent, motivated people both able and willing to perform at the level required to produce a quality product. 
E)  when management and the employees both agree on common objectives.

Question 6

The major problem addressed by the process-oriented layout strategy is:

Accepted Answer

A)  the movement of material to the limited storage areas around the site. 
B)  how to design a continuous flow process. 
C)  the provision of low-cost storage with low-cost material handling. 
D)  minimizing difficulties caused by material flow varying with each product. 
E)  balancing product flow from one work station to the next.

Question 7

A(n) ________ involves timing a sample of a worker's performance and using it as a basis for setting a standard time.

Accepted Answer

The answer of A(n) ________ involves timing a sample of...

Question 8

What are operations charts used for?

Accepted Answer

The answer of What are operations charts used for?...

Question 9

An operations chart analyzes the simultaneous activities of two operators.

Accepted Answer

A) True 
 B)False

Question 10

Which type of layout features departments or other functional groupings in which similar activities are performed?

Accepted Answer

A)  process-oriented 
B)  product-oriented 
C)  fixed-position 
D)  mass production 
E)  unit production

Question 11

A restaurant manager wants to determine the percent of time the servers are working and idle using work sampling. His calculation shows that he needs to take a sample of 100 based on a z value of 2. If he wants to use a z value of 3, how many more samples does he need to take?

Accepted Answer

A)  225 
B)  125 
C)  150 
D)  50 
E)  There is not enough information.

Question 12

The layout approach that addresses trade-offs between space and material handling is called the fixed-position layout.

Accepted Answer

A) True 
 B)False

Question 13

Two uses of labor standards are to determine the labor content of items produced and to determine staffing needs.

Accepted Answer

A) True 
 B)False

Question 14

When work sampling is performed to establish delay allowances, it is sometimes called a(n) ________.

Accepted Answer

The answer of When work sampling is performed to establish...

Question 15

What are predetermined time standards?

Accepted Answer

The answer of What are predetermined time standards?...

Question 16

Servicescape refers to the physical surrounding in which the service is delivered.

Accepted Answer

A) True 
 B)False

Question 17

Which of these is the most common predetermined time standard?

Accepted Answer

A)  CSD 
B)  TMU 
C)  RCH 
D)  SAE 
E)  MTM

Question 18

In a time study, what is the required sample size to be 99% confident that the observed average time is within ± 3% of the actual value, if the process has a standard deviation of 1 minute and mean of 21 minutes?

Accepted Answer

The answer of In a time study, what is the...

Question 19

The two extremes of employment stability policy are "follow demand exactly" and "keep demand constant."

Accepted Answer

A) True 
 B)False

Question 20

What are the advantages and the disadvantages of the employment-stability policy of "hold employment constant?"

Accepted Answer

The answer of What are the advantages and the disadvantages...

Exam 9: Human Resources, Job Design, and Work Measurement

Which of the following is a common heuristic for assembly line balancing?

Four of the components of job design are:

In a product-oriented layout, what is the process of deciding how to assign tasks to workstations?

A product-oriented layout would be MOST appropriate for which one of the following businesses?

Mutual trust is:

The major problem addressed by the process-oriented layout strategy is:

A(n) ________ involves timing a sample of a worker's performance and using it as a basis for setting a standard time.

What are operations charts used for?

An operations chart analyzes the simultaneous activities of two operators.

Which type of layout features departments or other functional groupings in which similar activities are performed?

A restaurant manager wants to determine the percent of time the servers are working and idle using work sampling. His calculation shows that he needs to take a sample of 100 based on a z value of 2. If he wants to use a z value of 3, how many more samples does he need to take?

The layout approach that addresses trade-offs between space and material handling is called the fixed-position layout.

Two uses of labor standards are to determine the labor content of items produced and to determine staffing needs.

When work sampling is performed to establish delay allowances, it is sometimes called a(n) ________.

What are predetermined time standards?

Servicescape refers to the physical surrounding in which the service is delivered.

Which of these is the most common predetermined time standard?

In a time study, what is the required sample size to be 99% confident that the observed average time is within ± 3% of the actual value, if the process has a standard deviation of 1 minute and mean of 21 minutes?

The two extremes of employment stability policy are "follow demand exactly" and "keep demand constant."

What are the advantages and the disadvantages of the employment-stability policy of "hold employment constant?"