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    Culinary, Hospitality, Travel & Tourism
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    Managing Hospitality
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    Exam 14: Service Excellence: Leading the Way to Wow
  5. Question
    The Organization Can't Know What Factors Are the Key Drivers
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The Organization Can't Know What Factors Are the Key Drivers

Question 17

Question 17

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The organization can't know what factors are the key drivers of guest satisfaction until they study all the drivers.

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