Multiple Choice
What are the ITIL guiding principles used for?
A) To help an organization make good decisions
B) To direct and control an organization
C) To identify activities that an organization must perform in order to deliver a valuable service
D) To ensure that an organization's performance continually meets stakeholders' expectations
Correct Answer:
Verified
Correct Answer:
Verified
Q42: Which service catalogue view is considered beneficial
Q43: Which directly assists with the diagnosis and
Q44: Which 'service level management' activity helps staff
Q45: Which dimension considers data security and privacy?<br>A)
Q46: Which statement about costs is CORRECT?<br>A) Costs
Q48: Which is part of the 'focus on
Q49: Identify the missing word in the following
Q50: Which service level metrics are BEST for
Q51: Identify the missing word(s) in the following
Q52: Which describes a 'change authority'?<br>A) A model