Multiple Choice
Which directly assists with the diagnosis and resolution of simple incidents?
A) Scripts for collecting user information
B) Use of shift working patterns
C) Fulfillment of service requests
D) Creation of a temporary team
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q38: What is the definition of a known
Q39: Which two statements about the guiding principles
Q40: Which competencies are required by the 'service
Q41: What is a definition of a service
Q42: Which service catalogue view is considered beneficial
Q44: Which 'service level management' activity helps staff
Q45: Which dimension considers data security and privacy?<br>A)
Q46: Which statement about costs is CORRECT?<br>A) Costs
Q47: What are the ITIL guiding principles used
Q48: Which is part of the 'focus on