Multiple Choice
Which statement about costs is CORRECT?
A) Costs imposed on the consumer are costs of service utility
B) Costs removed from the consumer are part of the value proposition
C) Costs imposed on the consumer are costs of service warranty
D) Costs removed from the consumer are part of service consumption
Correct Answer:
Verified
Correct Answer:
Verified
Q41: What is a definition of a service
Q42: Which service catalogue view is considered beneficial
Q43: Which directly assists with the diagnosis and
Q44: Which 'service level management' activity helps staff
Q45: Which dimension considers data security and privacy?<br>A)
Q47: What are the ITIL guiding principles used
Q48: Which is part of the 'focus on
Q49: Identify the missing word in the following
Q50: Which service level metrics are BEST for
Q51: Identify the missing word(s) in the following