Multiple Choice
Which is part of the 'focus on value' guiding principle?
A) Understanding what services help the service consumer
B) Reducing the number of steps in the customer experience
C) Assessing services to identify parts that can be reused
D) Identifying activities that can be achieved in smaller iterations
Correct Answer:
Verified
Correct Answer:
Verified
Q43: Which directly assists with the diagnosis and
Q44: Which 'service level management' activity helps staff
Q45: Which dimension considers data security and privacy?<br>A)
Q46: Which statement about costs is CORRECT?<br>A) Costs
Q47: What are the ITIL guiding principles used
Q49: Identify the missing word in the following
Q50: Which service level metrics are BEST for
Q51: Identify the missing word(s) in the following
Q52: Which describes a 'change authority'?<br>A) A model
Q53: Which process has the objective to identify