Multiple Choice
Which competencies are required by the 'service level management' practice?
A) Problem investigation and resolution
B) Business analysis and commercial management
C) Incident analysis and prioritization
D) Balanced scorecard reviews and maturity assessment
Correct Answer:
Verified
Correct Answer:
Verified
Q35: Which is the CORRECT approach for managing
Q36: Which practice recommends using tools for collaboration
Q37: Which is an example of a business
Q38: What is the definition of a known
Q39: Which two statements about the guiding principles
Q41: What is a definition of a service
Q42: Which service catalogue view is considered beneficial
Q43: Which directly assists with the diagnosis and
Q44: Which 'service level management' activity helps staff
Q45: Which dimension considers data security and privacy?<br>A)