Multiple Choice
Which is an example of a business related measurement?
A) The number of passengers checked in
B) The average time to response to change requests
C) The average resolution time for incidents
D) The number of problems resolved
Correct Answer:
Verified
Correct Answer:
Verified
Q32: Which statement about value creating activities is
Q33: What is a service?<br>A) A possible event
Q34: Which guiding principle recommends using the minimum
Q35: Which is the CORRECT approach for managing
Q36: Which practice recommends using tools for collaboration
Q38: What is the definition of a known
Q39: Which two statements about the guiding principles
Q40: Which competencies are required by the 'service
Q41: What is a definition of a service
Q42: Which service catalogue view is considered beneficial