Multiple Choice
What is a definition of a service improvement plan (SIP) ?
A) A formal plan to implement improvements to a customer's business processes
B) An input from availability management to service level management, detailing the service design plan
C) A formal plan to implement improvements to a service or process
D) An input from financial management for IT services to service level management, detailing the budget plan
Correct Answer:
Verified
Correct Answer:
Verified
Q36: Which practice recommends using tools for collaboration
Q37: Which is an example of a business
Q38: What is the definition of a known
Q39: Which two statements about the guiding principles
Q40: Which competencies are required by the 'service
Q42: Which service catalogue view is considered beneficial
Q43: Which directly assists with the diagnosis and
Q44: Which 'service level management' activity helps staff
Q45: Which dimension considers data security and privacy?<br>A)
Q46: Which statement about costs is CORRECT?<br>A) Costs