Multiple Choice
What is the definition of a known error?
A) An unplanned interruption to a service, or reduction in the quality of a service
B) A cause, or potential cause, of one or more incidents
C) A problem that has been analyzed and has not been resolved
D) Any change of state that has significance for the management of a service or other configuration item (CI)
Correct Answer:
Verified
Correct Answer:
Verified
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Q35: Which is the CORRECT approach for managing
Q36: Which practice recommends using tools for collaboration
Q37: Which is an example of a business
Q39: Which two statements about the guiding principles
Q40: Which competencies are required by the 'service
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Q43: Which directly assists with the diagnosis and