Question 1

Which of the following Windows XP utilities can be used to check the programs currently running currently on a computer?

Accepted Answer

A) Task Manager 
B) Device Manager 
C) Disk Manager 
D) Program Manager

Question 2

You are troubleshooting a network connectivity issue. In the process, you find out that the network card will not connect to the network. Which of the following should you check first to fix the problem?

Accepted Answer

A) Loop back test results 
B) Driver 
C) Processor 
D) RJ-45 cable

Question 3

Jack complains that his PC takes a long time to open a file once it is clicked to open. He also complains that the overall performance of the computer is slow. On further probing, you discover that his hard drive is using up 90% of the available space. Which built-in system tool should you recommend to him in order to organize the data on his hard drive?

Accepted Answer

A) Disk Defragmenter 
B) Disk Cleanup 
C) Format command 
D) PC Doctor

Question 4

A user complains that his wireless mouse moves erratically when he is trying to perform any actions using his mouse. Which of the following should he check for before proceeding to troubleshoot his mouse for hardware/software issues?

Accepted Answer

A) Mouse is out of/on the boundary of its range. 
B) Mouse is connected to the PS/2 port. 
C) Mouse is placed too near to the receiver. 
D) The mouse needs to be re-installed.

Question 5

You are building a high end PC for an avid gamer. You are installing a power supply to make sure this system has enough power to support the gaming requirements. Of the following, which type of power supply should you install?

Accepted Answer

A) 800 - 1400 W 
B) 300 - 500 W 
C) 100 - 300 W 
D) 500 - 800 W

Question 6

Mary is switching ON her computer after a couple of weeks. She hears a set of continuous beep codes, and the computer does not start. What could be the most likely cause?

Accepted Answer

A) Faulty monitor 
B) Faulty memory 
C) Faulty keyboard 
D) Faulty power supply

Question 7

You want to carry your hard drive to your friend's place. Which of the following should you use to avoid any static build-up on the components?

Accepted Answer

A) Static Bags 
B) ESD Static Mats 
C) Antistatic Wrist Strap 
D) Antistatic Bags

Question 8

You are using a high-end graphics application and want to make a printout of the high-resolution image; however, you are not able to do so. Which of the following should you do FIRST?

Accepted Answer

A) Cycle the printer's power switch. 
B) Print a different file to see if the problem still exists. 
C) Re-install the printer driver software. 
D) Reboot the user's computer and reprint the job.

Question 9

In Windows XP Professional, you want to perform diagnostics using the Administrative Tools. You go into Classic view of Control Panel and open the Administrative Tools applet. Of the following, which options do you expect to find? Select all that apply.

Accepted Answer

A) Services 
B) Performance 
C) Automatic Updates 
D) Computer Management

Question 10

To restore a Windows XP computer to a restore point (before the issue), you launch the System Restore Wizard. After you select the option to restore the computer to an earlier time, what does the next screen have you choose?

Accepted Answer

A) A restore point date on a calendar 
B) The type of restore (Default Settings or Specific Date) 
C) Choose between a driver rollback or application rollback 
D) Choose a restore point date by choosing a checkbox next to a date

Question 11

You need access to a specific server, but no one in your IT Department knows the administrator password for the BIOS. As a result, you cannot boot the server or access the BIOS settings. Of the following, which options do you have? Choose two.

Accepted Answer

A) Use the default BIOS password set by the motherboard maker. 
B) Reset or remove the BIOS password by clearing the CMOS memory. 
C) Reboot after removing all network connections and shutting down the server. 
D) Hire a hacker.

Question 12

David is switching ON his computer after a month, and an error message displays stating "No operating system found". Which of the following is NOT a possible cause of this issue?

Accepted Answer

A) A device in SYSTEM.INI cannot be found. 
B) No operating system was installed. 
C) There are corrupt boot files. 
D) The boot sector is corrupt.

Question 13

A customer still uses a floppy disk drive for temporary storage and needs you to install the FDD. You have already verified the drive is compatible with the computer and you have all the cables ready. On the drive, what are the correct jumper pin settings for a single FDD?

Accepted Answer

A) There are none. 
B) 9 and 10 pins 
C) 1 and 2 pins 
D) 5 and 6 pins

Question 14

David calls into his manufacturer's technical support in order to resolve an issue with his Internet/network access. The technician asks for any changes made to the computer. David says he replaced a network card on the PCI slot. What should the technician do next?

Accepted Answer

A) Check the TCP protocol settings. 
B) Check the NIC. 
C) Check the processor speed. 
D) Check the user password.

Question 15

You forget the exact command for a tracert command. How do you get the help menu for tracert?

Accepted Answer

A) tracert /help 
B) tracert ? 
C) tracert /? 
D) tracert help

Question 16

Using the command line, what do you type to get help finding the correct syntax for command line utilities?

Accepted Answer

A) net help/? 
B) net help 
C) net /? 
D) net /help

Question 17

After installing a printer on a Windows Vista computer, you want to print a test page. Besides knowing the printer is connected, what are you trying to verify when the test page prints? Choose all that apply.

Accepted Answer

A) The driver software version 
B) Graphics are printing correctly. 
C) Numbers are printing in the correct sequence. 
D) Text is printing correctly.

Question 18

A technician has installed a new video card and the computer will now only boot into VGA mode. Which of the following may be the cause of the problem?

Accepted Answer

A) The incorrect drivers are installed. 
B) There is an operating system incompatibility. 
C) The external monitor is not compatible. 
D) The new card is not DVI compatible.

Question 19

A remote office needs wireless network security. You advise the local manager to disable the DHCP server on his internal network. Why?

Accepted Answer

A) This prevents the viewing of the SSID of the network. 
B) This prevents the intruder from receiving an IP address. 
C) Actually, disabling the DHCP doesn't help improve security.

Question 20

Purchasing calls and asks about the differences between inkjet and laser printers. What do you say? Choose all that apply.

Accepted Answer

A) Inkjet printers are more expensive than laser printers. 
B) Laser printers are faster in terms of output than inkjet printers. 
C) Inkjet printers produce lower resolution images and copies. 
D) Inkjet printers use powder toner.

Exam 6: Other Operating Systems and Technologies