Question 1

The Art department needs a computer that will easily store large media files and be able to transfer files back and forth between portable media devices including flash drives. The ability to format USB devices to accept large files is also critical. The file system format you need to select must store large files but also easily manage interoperability with portable devices. Which file system format should you choose?

Accepted Answer

A) FAT16 
B) NTFS 
C) exFAT 
D) FAT32

Question 2

Which of the following is a default subnet mask for a Class B network?

Accepted Answer

A) 255.0.0.0 
B) 255.255.255.0 
C) 255.255.255.255 
D) 255.255.0.0

Question 3

John is using a TV tuner card on his computer. On starting the TV tuner application, he is able to get good video but no audio at all. However, he is able to play music from the audio files stored on his computer. Which of the following could resolve this issue?

Accepted Answer

A) Connect the line in from the TV tuner to the line out of the audio port/sound card. 
B) Connect the line in from the TV tuner to the line in of the audio port/sound card. 
C) Connect the line out from the TV tuner to the line out of the audio port/sound card. 
D) Connect the line out from the TV tuner to the line in of the audio port/sound card.

Question 4

Which of the following abilities is the most important for a technician involved in customer service?

Accepted Answer

A) The ability to quickly fix any technical problem and correctly document the solution 
B) The ability to solve any technical problem 
C) The ability to maintain complete and concise logs 
D) The ability to listen and communicate effectively with the user

Question 5

Identify the Windows XP command that displays the following output:

Accepted Answer

A) DEFRAG 
B) DXDIAG 
C) PING 
D) MSCONFIG

Question 6

As a part of a troubleshooting process, John wants to check the table thatmaintains the TCP/IP to MAC address translation on his computer. Which utility should he use?

Accepted Answer

A) arp 
B) ping 
C) nbtstat 
D) netstat

Question 7

You've been tasked with making emergency recovery disks for all of the Windows XP Professional computers in the Customer Service department. What tool in Windows do you use?

Accepted Answer

A) Recovery Console 
B) System Restore 
C) Use the recovery discs from the manufacturer 
D) ASR

Question 8

You are an administrator at your company and need to install updates and fixes as they are released. If you want to update multiple OS features at once, which of the following should you download and install?

Accepted Answer

A) Hotfix 
B) Patch 
C) Bundle 
D) Service pack

Question 9

John has configured device A to use IRQ 3. Which of the following will device A potentially conflict with?

Accepted Answer

A) COM2 
B) LPT1 
C) IP3 
D) LPT2

Question 10

What does the processor first look at when booting up a PC?

Accepted Answer

A) Motherboard 
B) Hard drive 
C) RAM 
D) BIOS

Question 11

Which of these modes requires the least amount of time to boot up in order to retrieve the previous computing session?

Accepted Answer

A) Shutdown 
B) Standby 
C) Hibernate 
D) Restart

Question 12

You've been tasked to first shrink the primary partition on the main drive on a Windows Vista computer then mount the unallocated space to an empty folder in the home directory so files can be stored and accessed like a personal folder in the personal directory. Which tool or utility do you use?

Accepted Answer

A) Disk Management wizard 
B) Add Network Location wizard 
C) Files and Settings Transfer wizard 
D) New Simple Volume wizard

Question 13

You want to repair a dead monitor. What is the first and most important thing that must be done before starting the repair?

Accepted Answer

A) Remove all nearby electronic devices. 
B) Discharge the high-voltage using a high-voltage probe. 
C) Use your ESD mat. 
D) Use your ESD strap.

Question 14

You have purchased a Windows Vista Ultimate License. During installation, you accidentally chose Windows Vista Home Premium. What is the BEST procedure for you to change the installation from Windows Vista Home Premium to Windows Vista Ultimate?

Accepted Answer

A) Boot your computer using the Windows Vista DVD and then choose to install Windows Vista Ultimate. 
B) Boot your computer using the Windows Vista DVD and then choose to upgrade Installation. 
C) You cannot change the installation because you have already installed the Windows Vista Home Premium without doing a clean install. 
D) Insert the Windows Vista DVD and upgrade your installation to Windows Vista Ultimate.

Question 15

After installing new device drivers, you have encountered problems with a computer and the computer will not boot properly. You believe the new hardware drivers are the cause. Using Windows XP Professional, what can you do to verify this?

Accepted Answer

A) Shut down the computer and reboot. Press F8 at the system prompt and select the last known good configuration. 
B) Log on to the computer if you are able and check your resource allocations for device conflicts. 
C) Roll back the driver to the previous version. 
D) Reload the device drivers you've just installed and reboot the computer.

Question 16

You are preparing a class to demonstrate a how to create a proper computing environment and good computing practices. What advice do you include? Choose all that apply.

Accepted Answer

A) Plug the computer and monitor into a surge protector. 
B) To keep warm, place a heater next to a computer for added heat. 
C) Back up important data and images to a DVD or external drive regularly. 
D) In case of power outages, install a UPS unit to provide power until the computer can be shut down properly

Question 17

Which network protocol uses a public-key cryptography to authenticate between a local computer and a remote computer?

Accepted Answer

A) SSH 
B) HTTPS 
C) TCP/IP 
D) POP

Question 18

You installed a new wireless mouse on every computer in the Sales department. You check if every mouse is working correctly and notice that at one of the computers, the pointer is jumping across the screen instead of moving smoothly. What should you do first?

Accepted Answer

A) Check if the receiver station is too far from the mouse. 
B) Reboot the computer. 
C) Connect the receiver station to another port on the computer. 
D) Reinstall the drivers.

Question 19

Which of these commands displays the MAC address of a computer?

Accepted Answer

A) Ipconfig/all 
B) tracert 
C) ipconfig 
D) ping

Question 20

The local manager uses a USB keyboard and mouse but would like to use wireless input devices. The USB keyboard and mouse are plugged in and work fine. What additional configurations or parts are necessary for the wireless keyboard and mouse? Choose all that can apply.

Accepted Answer

A) None; the wireless components should work automatically. 
B) A USB transmitter will need to be plugged in to the device. 
C) A USB transmitter will need to be plugged in to the device, and it will need batteries for power. 
D) The mouse and keyboard will need batteries for power. 
E) Software for the wireless components will need to be installed.

Exam 6: Other Operating Systems and Technologies