True/False
Relationship marketing focuses on maintaining a continuous relationship with customers by providing value that increases their commitment to the company leading to increases in customer retention, customer lifetime value and greater share of wallet.
Correct Answer:

Verified
Correct Answer:
Verified
Q17: The major difference between relationship marketing and
Q18: "Butterflies" are<br>A)the type of customer every company
Q19: Companies have found that<br>A)it costs more to
Q20: Since butterflies, true friends, barnacles and strangers
Q21: Most agree that CRM and relationship marketing
Q23: Relationship marketing strategies benefit companies most if
Q24: A good way to deal with low
Q25: The marketing function used to be centralized
Q26: "Barnacles"<br>A)are the most loyal customer base because
Q27: CRM looks at market share as one