Question 1

The sales staff at Macmoo Real Estate is compensated primarily based on the value of the properties they sell. However, in order to encourage the salespeople to act in the best interests of the company, Macmoo bases 10 percent of each salesperson's yearly bonus on whether the company as a whole reaches its yearly financial goals. In which of the following situations would the interests of the salesperson be most likely to conflict with the interests of the overall organization?

Accepted Answer

A)  A Macmoo real estate agent and another real estate agent have a difference of opinion about the fair market value of a property. 
B)  A Macmoo real estate agent completes a transaction, earns a commission, and generates sales leads that become profitable relationships for other Macmoo agents. 
C)  A Macmoo agent becomes the selling agent for the same property multiple times. 
D)  A real estate transaction would generate a high commission for an agent but would associate the agency with the destruction of a beloved local landmark. 
E)  A Macmoo agent works excessively to earn a big bonus but neglects her personal life.

Question 2

Job enrichment and job redesign programs are used to increase satisfaction by putting motivating factors into jobs when the job itself is lacking these factors.

Accepted Answer

A) True 
 B)False

Question 3

What is charismatic leadership?

Accepted Answer

The answer of What is charismatic leadership?...

Question 4

The field service department has just reported a potentially disastrous problem in a recently launched product. The engineering VP has called an emergency meeting with department heads and specialized staff. Which management style is most likely to lead to the best solution?

Accepted Answer

A)  Reinforcement 
B)  Contingency 
C)  Autocratic 
D)  Free-rein 
E)  Democratic

Question 5

John recently joined a team which sets its own goals, selects its own team members, and evaluates its performance. John is part of a

Accepted Answer

A)  problem-solving team. 
B)  virtual team. 
C)  transnational team. 
D)  self-managed team. 
E)  project team.

Question 6

Which of the following statements is correct with respect to the components of attitudes?

Accepted Answer

A)  Cognition is the most important element because without thinking, there is no action. 
B)  Cognitive dissonance occurs when two employees have disagreement. 
C)  Intentions are always translated into actual behaviour. 
D)  Research has shown that the most important influence on attitudes is cognition. 
E)  The term "affect" refers to how a person feels about something.

Question 7

Bill Tarnofsky makes the following statement: "We must become more flexible if we are to meet our personnel needs and maximize efficiency. In the past, we simply hired as many full-time employees as we thought we needed. But this focus has caused us to lose many valuable employees. We should offer flextime and job sharing options to help us keep and attract talented employees." Margaret Robin responds by saying: "Alternatives to traditional job design approaches can lead to significant cost savings. Next year we are expected to have 500 more employees than our current facility allows, but my analysis reveals that 600 of our employees could telecommute. Therefore, we can avoid costly actions such as moving our offices or building extensions if these workers became telecommuters. Job sharing can also reduce facility costs as well as payroll costs."
If Robin's statements are all true, which of the following must also be true?

Accepted Answer

A)  If the organization is forced to relocate its offices next year, then the number of telecommuters must be fewer than 600. 
B)  If the number of telecommuters is more than 600, then the organization will be forced to either move its offices or build an extension. 
C)  The organization cannot build an extension and move its office at the same time. 
D)  If the number of telecommuters is fewer than 600, then the organization will be forced to either move its offices or build an extension. 
E)  The potential cost saving from telecommuting is greater than the potential cost saving from job sharing.

Question 8

Sam manages a team of employees and wants to motivate them. Which of the following, if true, would provide the best reason for thinking that Sam operates under Theory X of employee motivation?

Accepted Answer

A)  Sam decides to arrange private conferences individually with his employees to gauge their sources of dissatisfaction. 
B)  Sam decides to give all of his employees a raise in order to boost their morale. 
C)  Sam decides to initiate a system of stricter rules and work policies in order to increase his team's productivity. 
D)  Sam assumes that something must be wrong with the conditions under which his employees work. 
E)  Sam decides to survey his employees to determine what it would take to make them work more productively.

Question 9

About ________ of the world's labour force now works wherever they are, not just in the office.

Accepted Answer

A)  one-tenth 
B)  one-fifth 
C)  one-third 
D)  one-half 
E)  two-thirds

Question 10

A survey conducted by CareerBuilder revealed that managers placed a high priority on emotional intelligence when hiring. The survey also found that

Accepted Answer

A)  women were more highly motivated than men. 
B)  managers put a higher priority on emotional intelligence than on mental intelligence. 
C)  immigrants were more highly motivated than any other group. 
D)  pay was not the most important motivating factor for workers. 
E)  the possibility of advancement was more important for men than for women.

Question 11

Penn Enterprises has just downsized, eliminating the middle-management positions into which many entry-level managers had hoped to be promoted. How might this affect the company?

Accepted Answer

A)  Employees will likely see fewer inducements. 
B)  The psychological contract will likely be easier to manage now. 
C)  The person-job fit is likely to be more on target now. 
D)  Penn will likely see more contributions from employees. 
E)  There will be little change.

Question 12

Ben says: "We need to select the team members for the Dragon Owls project. I have identified seven essential skills we need to make this project successful: leadership skills, creative skills, conceptual skills, collaborative skills, technical skills, interpersonal skills, and planning skills. Therefore, we should bring at least seven people on to the team." Which of the following demonstrates flawed reasoning most similar to Ben's reasoning?

Accepted Answer

A)  Madeleine has seven requirements for her next car, but only the cars that have enough room for her musical equipment are worth considering. 
B)  Noah wishes to visit seven cities during his vacation, but if some of them are close enough he will not need to fly into seven different airports. 
C)  Simon's cold has seven symptoms, and so he will need to take seven different cold medications to treat his cold. 
D)  Miriam is considering seven important criteria while selecting colleges, and so each of her top seven choices must be her top choice in exactly one of those seven aspects. 
E)  Johann is choosing ingredients for a seven-course meal. Since the courses have no ingredients in common, he will need to choose at least seven ingredients.

Question 13

Among the flaws of scientific management is that it

Accepted Answer

A)  does not recognize the importance of money as a motivator. 
B)  does time-and-motion studies. 
C)  was a success with manual labour jobs. 
D)  doesn't see that there are factors other than money that contribute to job satisfaction. 
E)  relies too much on input from employees.

Question 14

At Morning Star Company-the world's largest tomato processor-workers are allowed to set their own salaries.

Accepted Answer

A) True 
 B)False

Question 15

In the typical flextime schedule, there are hours which the employee must be on the job and the remaining hours are up to the employee to select.

Accepted Answer

A) True 
 B)False

Question 16

Mary recently joined a team that is charged with the responsibility of accomplishing a specific task which requires using a combination of telecommunications and information technologies. Mary is part of a

Accepted Answer

A)  problem-solving team. 
B)  virtual team. 
C)  transnational team. 
D)  self-managed team. 
E)  project team.

Question 17

What was the result of the Hawthorne studies that puzzled the researchers?

Accepted Answer

A)  The redesigned jobs made the work easier and faster for the employees. 
B)  Worker productivity increased when pay was increased. 
C)  Productivity went up when the amount of lighting was increased. 
D)  The differential percent pay system was ineffective in increasing productivity. 
E)  Increased lighting levels improved productivity, but so did lowering lighting levels.

Question 18

________ refers to the extent to which people have positive attitudes toward their jobs, while ________ refers to the overall attitude people have toward their workplace.

Accepted Answer

A)  Organizational commitment; morale 
B)  Morale; organizational commitment 
C)  Motivation; human relations 
D)  Job satisfaction; morale 
E)  Morale; job satisfaction

Question 19

How can a business firm help an employee meet self-actualization needs?

Accepted Answer

A)  Provide a challenging job 
B)  Provide a wage high enough to buy food and provide for shelter 
C)  Provide a respected job title and a large office 
D)  Offer a social network at the business 
E)  Offer a pension plan

Question 20

Why is employee job satisfaction important to a manager? What are the benefits when employees are satisfied with their jobs? What happens when employees are not satisfied?

Accepted Answer

The answer of Why is employee job satisfaction important to...

Exam 9: Motivating, Satisfying, and Leading Employees

Job enrichment and job redesign programs are used to increase satisfaction by putting motivating factors into jobs when the job itself is lacking these factors.

What is charismatic leadership?

The field service department has just reported a potentially disastrous problem in a recently launched product. The engineering VP has called an emergency meeting with department heads and specialized staff. Which management style is most likely to lead to the best solution?

John recently joined a team which sets its own goals, selects its own team members, and evaluates its performance. John is part of a

Which of the following statements is correct with respect to the components of attitudes?

Sam manages a team of employees and wants to motivate them. Which of the following, if true, would provide the best reason for thinking that Sam operates under Theory X of employee motivation?

About ________ of the world's labour force now works wherever they are, not just in the office.

A survey conducted by CareerBuilder revealed that managers placed a high priority on emotional intelligence when hiring. The survey also found that

Penn Enterprises has just downsized, eliminating the middle-management positions into which many entry-level managers had hoped to be promoted. How might this affect the company?

Among the flaws of scientific management is that it

At Morning Star Company-the world's largest tomato processor-workers are allowed to set their own salaries.

In the typical flextime schedule, there are hours which the employee must be on the job and the remaining hours are up to the employee to select.

Mary recently joined a team that is charged with the responsibility of accomplishing a specific task which requires using a combination of telecommunications and information technologies. Mary is part of a

What was the result of the Hawthorne studies that puzzled the researchers?

refers to the extent to which people have positive attitudes toward their jobs, while refers to the overall attitude people have toward their workplace.

How can a business firm help an employee meet self-actualization needs?

Why is employee job satisfaction important to a manager? What are the benefits when employees are satisfied with their jobs? What happens when employees are not satisfied?