Question 1

Several computer programmers have the technical expertise to do their jobs and work hard, but are using outdated software programs. In this case, which of the following factors in individual performance are reduced?

Accepted Answer

A) support 
B) effort 
C) motivation 
D) ability

Question 2

One of the main reasons for using multisource appraisals is to eliminate bias in the ratings of employees.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following terms is most associated with defining a satisfactory level of carrying out work?

Accepted Answer

A) job criteria 
B) essential elements 
C) performance standards 
D) job expectations

Question 4

One advantage of the forced distribution approach to performance appraisal is that it can be used in workplaces that have few employees.

Accepted Answer

A) True 
 B)False

Question 5

At Car Repair Central, the assistant managers are evaluated only on the dollar amounts of repairs they generate each month. This practice is likely to lead to ethical problems.

Accepted Answer

A) True 
 B)False

Question 6

Subjective measures of performance are more difficult to determine than objective measures are.

Accepted Answer

A) True 
 B)False

Question 7

Research has shown that employees who must evaluate their own performance tend to use standards similar to what outsiders would.

Accepted Answer

A) True 
 B)False

Question 8

One advantage of having supervisors and managers rated by their employees is that managers will probably become more responsive to employees.

Accepted Answer

A) True 
 B)False

Question 9

The performance committee of Physical Therapy Associates has identified four grounds on which to measure the performance of physical therapists: (1) the progress of the patient according to medical guidelines, (2) patient satisfaction, (3) meeting of treatment deadlines, and (4) therapist presence at work. Which of the following has the committee established?

Accepted Answer

A) job criteria 
B) differentiating criteria 
C) essential elements 
D) performance elements

Question 10

The vice president of HR for Health Wizard Ltd. is designing a performance appraisal system that allows subordinates to rate their supervisors. The supervisors are concerned about this and have raised many objections. Which of the following ideas are they unlikely to have presented?

Accepted Answer

A) that the appraisals will interfere with their development as supervisors 
B) that letting subordinates evaluate them is inappropriate 
C) that they will be rated on how nice they are to subordinates rather than on how well they supervised 
D) that subordinates will avoid giving them negative feedback because of fear of reprisals

Question 11

The training of raters should centre on two main things. One is minimizing rater errors. Which of the following is the other?

Accepted Answer

A) documenting performance information 
B) effectively timing performance appraisals 
C) counselling subordinates to improve performance 
D) communicating ratings to subordinates

Question 12

The recency effect occurs during an individual's performance appraisal when a rater focuses most on events that have happened in the near past.

Accepted Answer

A) True 
 B)False

Question 13

The main purpose of developmental performance appraisal is to address current deficiencies in the employee's performance.

Accepted Answer

A) True 
 B)False

Question 14

In one form of appraisal, the manager records both highly favourable and unfavourable aspects of an employee's performance throughout a rating period. Which of the following terms best identifies this method?

Accepted Answer

A) paired comparisons 
B) critical incident 
C) essay 
D) checklist

Question 15

Virtual or global teams are ideal situations for the use of peer ratings for performance appraisal.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following enables evaluation to take place?

Accepted Answer

A) meeting of the minds between manager and subordinate 
B) performance standards 
C) managerial consensus 
D) numerical measures of performance

Question 17

At High Flyer Airlines, managers rate their subordinates on a continuum from 1 to 7. A score of 1 indicates unsatisfactory performance, and a score of 7 indicates superior performance. Which of the following is the performance appraisal method that High Flyer is using?

Accepted Answer

A) graphic rating scale 
B) checklist 
C) multisource appraisal 
D) ranking system

Question 18

Which of these statements best explains the need for job-related, non-discriminatory, and documented performance appraisals when organizations terminate or promote employees, or pay employees differently?

Accepted Answer

A) They provide developmental information to the employees. 
B) They are a legal defence if employees sue over such decisions. 
C) They are an important input to the strategic planning process. 
D) They help explain the connection between merit and seniority.

Question 19

Neil, the director of HR for a commercial graphics design firm, has found that the supervisors in the company give generous and lenient appraisals to their subordinates. It is difficult to determine from the appraisals which employees deserve pay raises more than others. Neil has decided to address this problem. Which of the following approaches to performance appraisal is the most likely to implement?

Accepted Answer

A) category scaling 
B) self-rating 
C) narrative 
D) comparative

Question 20

Raters in a multisource appraisal situation know that their input will affect someone's career or pay. Which of the following do they commonly do in response?

Accepted Answer

A) avoid completion of the ratings 
B) inflate ratings 
C) provide highly accurate ratings 
D) minimize ratings

Exam 9: Performance Management and Appraisal

Several computer programmers have the technical expertise to do their jobs and work hard, but are using outdated software programs. In this case, which of the following factors in individual performance are reduced?

One of the main reasons for using multisource appraisals is to eliminate bias in the ratings of employees.

Which of the following terms is most associated with defining a satisfactory level of carrying out work?

One advantage of the forced distribution approach to performance appraisal is that it can be used in workplaces that have few employees.

At Car Repair Central, the assistant managers are evaluated only on the dollar amounts of repairs they generate each month. This practice is likely to lead to ethical problems.

Subjective measures of performance are more difficult to determine than objective measures are.

Research has shown that employees who must evaluate their own performance tend to use standards similar to what outsiders would.

One advantage of having supervisors and managers rated by their employees is that managers will probably become more responsive to employees.

The vice president of HR for Health Wizard Ltd. is designing a performance appraisal system that allows subordinates to rate their supervisors. The supervisors are concerned about this and have raised many objections. Which of the following ideas are they unlikely to have presented?

The training of raters should centre on two main things. One is minimizing rater errors. Which of the following is the other?

The recency effect occurs during an individual's performance appraisal when a rater focuses most on events that have happened in the near past.

The main purpose of developmental performance appraisal is to address current deficiencies in the employee's performance.

In one form of appraisal, the manager records both highly favourable and unfavourable aspects of an employee's performance throughout a rating period. Which of the following terms best identifies this method?

Virtual or global teams are ideal situations for the use of peer ratings for performance appraisal.

Which of the following enables evaluation to take place?

At High Flyer Airlines, managers rate their subordinates on a continuum from 1 to 7. A score of 1 indicates unsatisfactory performance, and a score of 7 indicates superior performance. Which of the following is the performance appraisal method that High Flyer is using?

Which of these statements best explains the need for job-related, non-discriminatory, and documented performance appraisals when organizations terminate or promote employees, or pay employees differently?

Raters in a multisource appraisal situation know that their input will affect someone's career or pay. Which of the following do they commonly do in response?