Multiple Choice
As Thomas described his firm's landscape maintenance program to the buyer for Allentown Medical Center, the buyer interrupted, "Your program sounds like a winner, but I'm not interested in doing business because start-up landscaping firms go in and out of business in just a few months." Thomas responded with, "I'm sorry but that simply is not true of our firm. We have been in the business for over 15 years." Thomas's response is an example of what method of responding to objections?
A) compensation
B) indirect denial
C) direct denial
D) referral
E) postpone
Correct Answer:
Verified
Correct Answer:
Verified
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