Question 1

What is the key to creating successful cross-functional teams?

Accepted Answer

If a cross-functional team is to succeed,it must have the right kind of leadership and it must be managed effectively.To be successful,a product development team needs a team leader who can rise above a functional background and take a cross-functional view.In addition to having effective leadership,successful cross-functional product development teams have several other key characteristics.Often core members of successful teams are located close to one another,in the same office space,to foster a sense of shared mission and commitment to a development program.Successful teams develop a clear sense of their objectives and how they will be achieved,the purpose again being to create a sense of shared mission.

Question 2

Dan,the president of Missouri Bank,originates a loan for a customer.Dan is carrying out the ______ function.

Accepted Answer

A)  Production
B)  Materials management
C)  Service
D)  Marketing
E)  Sales B

Question 3

Google prospers because of its founders' ability to create a culture that:

Accepted Answer

A)  Encourages staffers to be innovative
B)  Encourages autonomy
C)  Supports autocratic leadership
D)  Supports total quality management
E)  Discourages conflict of interest A

Question 4

The stage 3 of the Stage-gate Development Funnel development effort can last anywhere from:

Accepted Answer

A)  6 months to 10 years
B)  1 to 2 years
C)  1 to 3 months
D)  3 to 6 months
E)  10 to 25 years

Question 5

TQM will do little to improve the performance of an organization unless all employees embrace it.

Accepted Answer

A) True 
 B)False

Question 6

The ______ the input resources required to produce a given volume of output,the ______ will be the efficiency of the operating system.

Accepted Answer

A)  Greater;higher
B)  Fewer;higher
C)  Fewer;lower
D)  Greater;lower
E)  Larger;higher

Question 7

Total Quality Management (TQM)will do little to improve the performance of an organization unless ______ embrace it.

Accepted Answer

A)  Suppliers
B)  Managers
C)  All employees
D)  Customers
E)  Stockholders

Question 8

Dianna,a shift supervisor for RST Manufacturing,leads a crew that continually turns out high quality products.This translates into increased efficiency,lower operating costs and ultimately increased profits.

Accepted Answer

A) True 
 B)False

Question 9

______________ is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost,quality,service,and speed.

Accepted Answer

A)  Product reengineering
B)  Research and development
C)  Process reengineering
D)  Flexible manufacturing
E)  Efficiency monitoring

Question 10

Fast inventory turnover was not a factor influencing Wal-Mart's competitive advantage in the retailing industry.

Accepted Answer

A) True 
 B)False

Question 11

The use of empowered self-managed teams can increase productivity and efficiency because people often respond well to greater:

Accepted Answer

A)  Authority and management
B)  Autonomy and responsibility
C)  Direction and control
D)  Instruction and control
E)  Authority and autonomy

Question 12

List the ten steps necessary make a TQM control system work.

Accepted Answer

The answer of List the ten steps necessary make a...

Question 13

Apex Construction has teams of expert change agents known as green belts and black belts,to control problem-solving and train other employees.They are engaged in:

Accepted Answer

A)  TQM
B)  CRM
C)  Six Sigma
D)  JIT
E)  Flexible manufacturing

Question 14

Which of the following is NOT a reason to try to boost product quality?

Accepted Answer

A)  To increase efficiency
B)  To provide a higher quality product,for the same price,as the competition
C)  To become more responsive to customers
D)  To charge a higher price
E)  To increase operating costs

Question 15

A strategy based on the use of IT to reduce the costs associated with the product assembly process is known as:

Accepted Answer

A)  Facilities layout
B)  Flexible manufacturing
C)  Efficiency
D)  Computer Integrated Manufacturing
E)  Process layout

Question 16

After adopting a TQM process,Gayle found ways to simplify the financial services her company offered which led to:

Accepted Answer

A)  Less customer satisfaction
B)  Fewer customer complaints
C)  More employee satisfaction
D)  More customer complaints
E)  More employee complaints

Question 17

Increasingly,self-managed teams are using ____________,in which different teams assemble each component part and then send those parts to a final assembly team.

Accepted Answer

A)  Process layout
B)  Fixed-position layout
C)  Facilities layout
D)  Product layout
E)  Flexible manufacturing layout

Question 18

Providing high quality products creates a brand-name reputation for an organization's products.

Accepted Answer

A) True 
 B)False

Question 19

The goal of Six Sigma is to improve a company's quality to only ______ defects per million by systematically altering the way all the processes involved in value chain activities are performed.

Accepted Answer

A)  Zero
B)  Three
C)  Six
D)  Ten
E)  Sixty

Question 20

Innovation means producing goods and services that have attributes-such as design,styling,performance,and reliability-that customers perceive as being superior to those found in competing products.

Accepted Answer

A) True 
 B)False

Exam 9: Value-Chain Management: Functional Strategies for Competitive Advantage

What is the key to creating successful cross-functional teams?

Dan,the president of Missouri Bank,originates a loan for a customer.Dan is carrying out the ______ function.

Google prospers because of its founders' ability to create a culture that:

The stage 3 of the Stage-gate Development Funnel development effort can last anywhere from:

TQM will do little to improve the performance of an organization unless all employees embrace it.

The the input resources required to produce a given volume of output,the will be the efficiency of the operating system.

Total Quality Management (TQM) will do little to improve the performance of an organization unless ______ embrace it.

Dianna,a shift supervisor for RST Manufacturing,leads a crew that continually turns out high quality products.This translates into increased efficiency,lower operating costs and ultimately increased profits.

______________ is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost,quality,service,and speed.

Fast inventory turnover was not a factor influencing Wal-Mart's competitive advantage in the retailing industry.

The use of empowered self-managed teams can increase productivity and efficiency because people often respond well to greater:

List the ten steps necessary make a TQM control system work.

Apex Construction has teams of expert change agents known as green belts and black belts,to control problem-solving and train other employees.They are engaged in:

Which of the following is NOT a reason to try to boost product quality?

A strategy based on the use of IT to reduce the costs associated with the product assembly process is known as:

After adopting a TQM process,Gayle found ways to simplify the financial services her company offered which led to:

Increasingly,self-managed teams are using ____________,in which different teams assemble each component part and then send those parts to a final assembly team.

Providing high quality products creates a brand-name reputation for an organization's products.

The goal of Six Sigma is to improve a company's quality to only ______ defects per million by systematically altering the way all the processes involved in value chain activities are performed.

Innovation means producing goods and services that have attributes-such as design,styling,performance,and reliability-that customers perceive as being superior to those found in competing products.